Recent Bad Reviews

“  When the NRG guy pitched his sale to us, he talked about locking in the best energy rate and claiming theirs was the lowest. He got us locked in for 12 months, then we noticed our energy bill climbing. After the promo rate (which wasn't actually the lowest as he'd claimed), our bill started getting higher each month. Before NRG, our highest monthly bill didn't go over 150. This month, in spite of warmer weather (less heat and space heater use) and no ac's hooked up yet for summer, we were shocked with a $320 bill. Calling toledo Edison, they said NRG is charging us 13.5c/kwh, while their standard rate right now is 7.5c/kwh!! Without NRG we would be paying $113. That's $207 that NRG is overcharging just in 1 month! I'm trying to support a family of 6 here, and they don't care who you are if they can con you out of money. Boycott NRG. We cancelled them immediately after receiving this bill and talking to the customer support at toledo Edison. ”

“  Reps encouraged me not to switch till a two-week window to avoid early termination fee. I switched three weeks ahead of time, but then APG&E didn't end my relationship, but instead slapped me with a variable rate. You can't win with this company. Don't be misled by an initial good price. ”

“  Don't be deceived by an initial good price. In making a future transition, you can sign a new contract with another provider many weeks ahead of time, but APG&E will manage to arrange things so that you pay another month with them at a skyrocket variable rate. And don't trust representatives who assure you that you are all set and everything has been done in a timely manner so as to avoid higher costs. The company can drag its feet for up to 45 days. ”

“  Hours and hours of wait time. Reps never call you back. They assigned my account to two addresses and dealing with this has become like a full time job.received a large bill in the email but Impossible to log into my account because it says account has been inactive for over a year. Horrific company. I recently movef here and I really miss PSEG. ”

“  The worst company on the planet. They Make false accusations, charge hard working people 12,000 $ for the companies mistake. You can call 30 times, talk to 30 different people. 29 are down right ignorant, and they all give different answers to a problem they cant understand. No way to actually talk to someone who knows anything about anything. And threaten to shut you off if you dont pay a fee they gave you out of nowhere with no proof and no way to defend yourself. Just thugs with a lot of money. ”