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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

Our Grading of Direct Energy

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Direct Energy Plan Summary

Direct Energy does not currently have any plans available on New Jersey Energy Ratings.

We recommend plans from XOOM Energy and Constellation instead.

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Customer Reviews of Direct Energy

Reviews Overall

11th place
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Most Recent Direct Energy Reviews  


Best electric company
I recommend it 100%
The best rate, honest,they don't take advantage of their customers,, excellent customer service
Belem Gonzalez from Carrollton TX

$50 off with code Y8PT5E !!!
I LOVE direct energy. Their customer service is fantastic. Every time weve called they have attended us in a friendly and efficient manner. Plus I got $50 off with this code: Y8PT5E Ana Wilder from Dallas TX

Great rates and customer service
I have been with Direct Energy in the past and left thinking I could get a better rate. The customer service is excellent when you have any billing issues they treat you with respect. I went back to them this year and put their service on 2 houses. You will be pleased to know Direct has great people working for them. A from Lake Dallas TX


4-5 Star Reviews: 250 (48%)



Very satisfied

Easy to sign up and easy to renew.

Madeline Fornaro from Brick, New Jersey
September 16th, 2020

Billing & Account Management
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3-4 Star Reviews: 26 (5%)



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No

JFK from Illinois
April 9th, 2020

Billing & Account Management
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2-3 Star Reviews: 32 (6%)



First year cheaper, second year wow

The fee for this third party provider is double my actual gas bill from PSEG. Was never paying more than 80 per month before switching to them, and wasnt for the first year. Second year? The charge for using them was 80 dollars and my actual energy use was 40. Huge mistake switching to them. Ive promptly switched back.

Patrick from East Brunswick, New Jersey
February 27th, 2021

Billing & Account Management
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1-2 Star Reviews: 174 (34%)