Our Grading of Atlantic City Electric
Customer Reviews of Atlantic City Electric
1-2 Star Reviews: 2 (100%)
My husband and I moved to Glassboro, NJ temporary from Philadelphia after selling our home. We moved into an 800 sq ft unit and were experiencing a VERY unusually high electric bill for its size. My husband and I moved in the apartment the end of April, our May bill was $102.42 which seemed a little high, but we took into consideration of the move (lights and air condition being used while getting settled in). The next month the bill jumped to $348.52, which was very shocking to us. My husband and I have a habit of reserving our utilities to maintain our expenses. At this point we agreed it was best to make sure we didnt use the air condition at all and to rely on floor fans. For the course of four (4) months we ended up paying $1,674.42 with no air condition for a 800 sq ft apartment. Mind blowing!
Sometime in August 2019 I called Atlantic City Electric to see if they could investigate the matter and replace the meter. I spoke to a representative, John, who questioned my integrity and claimed that it was no way possible that we did not use our air conditioner. After a very heated call, I managed to get them to agree to replace the meter. I was told by this same person, John, to give it 30 days for the change to reflect in our meter reads and that they would evaluate our previous bills to determine a refund or credit. I was asked to check back in a month. I called in September to inquire about the status of the investigation and was told by a different representative (female) that this can take a while and to check back with them. In October my husband asked me to check the status of the refund/credit to see where we were with Atlantic City Electric company. I spoke with a woman who checked the system and confirmed that the process was in motion. That it will take up to 3 months for them to come to any conclusions. I asked what happens if we move, then what? They told me that we would be issued either a refund (sent to our new home) or a credit (if we havent moved yet or should decide to transfer the services to our new address). I was given an estimated time frame to see or hear back from them by December/January.
Once the meter was changed, in the last 4 months our meter drop significantly to the average of $75/month since October. Still high for our 800 sq ft apartment, but based on our lifestyle and activities its okay.
Its now the end of January 2020 and I havent heard ANYTHING from Atlantic City Electric company. I followed up today and I am being told that the last activity shown on my account was switching the meter. There was never any investigation issued and because this issue happened a while ago and that it took place last year they were not able to consider the claim at all. I asked to speak to a manager and was told the person was unavailable.
Trying to get an understanding of the situation we learned from members of our management office and local neighbors that it was no surprise to see that we are going through the issues we are having with Atlantic City Electric company, as it seems to be an on-going problem around here. With all the run around you get from Atlantic City Electric company most people dont have the time in their schedule to fight these issues. We were told the best thing we could have done was to force them to change our meter.
I think its a disgrace to see such a company ABUSE and take advantage of hardworking people by overcharging, treating customers so rudely, and with disregards! Its one of the reasons why I would prefer NOT to live in South Jersey if I have to deal with companies like Atlantic City Electric (who by the way is located in Delaware) that monopolizes the territory.
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Atlantic City Electric FAQs
Where can I order Atlantic City Electric electricity?
Atlantic City Electric does not have any electricity plans
Where can I order Atlantic City Electric natural gas?
Atlantic City Electric does not have any natural gas plans
What do customers think about Atlantic City Electric?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Atlantic City Electric customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Recommended Natural Gas Plans
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