XOOM Energy Resources
XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.
Our Grading of XOOM Energy
XOOM Energy Plan Summary
Customer Reviews of XOOM Energy
Most Recent XOOM Energy Reviews
We have been with Xoom Energy for about 4 years and have had no issues we have had great customer service no problems with the billing .Our bills have been between $115 and $200 . I would recomend Xoom energy . — Serena from Troy TX
I've been with Xoom almost a year and have had zero issues with them. And the rates are excellent. — Ed from Webster TX
I signed up in the fall of 2018, very skeptical like most people, but I was also tired of paying high gas bills. I decided to try the service and got my first bill to my surprise it was actually lower. Great job Xoom energy! Thanks for the two year fixed rate. — M. Harrison from Novi MI
4-5 Star Reviews: 6 (13%)
We have been with Xoom Energy for about 4 years and have had no issues we have had great customer service no problems with the billing .Our bills have been between $115 and $200 . I would recomend Xoom energy .
3-4 Star Reviews: 1 (2%)
So prior to getting Xoom energy, I had read the reviews on yelp and I was aware that I need to read the contract carefully so I would not get tricked. I did that, and too say the least I am very happy with my decision to go with Xoom energy. I love how they allow you to pay for a kid every month as well as providing affordable and efficient gas!
2-3 Star Reviews: 7 (16%)
Simply put you are responsible for the distributor fee to whomever provides the gas for Xoom energy. For my family this summer this constitues 300% of the price we pay to Xoom energy for gas + xoom energy service fee. Thats right, 3 times the amount we pay for gas and the xoom service fee combined! This amount was not disclosed within our contract nor on any of the energy provider comparison websites. Call to find out the local distribution fees prior to signing a contract because Xoom energy is not forthright about the amounts you will be charged. The lack of disclosure and transparency is simply bad business!
1-2 Star Reviews: 34 (76%)
I never signed up with them. Their agent came to another friend of mine, and my friend showed him my bill as well to see if he can save me money or not. He said he will get back, and signed me up for their fixed plan of about 190 usd/ month (electric only). I have solar panels, and my electricity if totally free... All of a sudden I got emails from them, which I replied asking what is this about. Then I called them a lot of times as well, but didnt get any call back. Finally I got in touch with someone, who cancelled my account. However, in the next bill, I saw this amount, and PSEG said in the next bill, I will again see this amount. This is ridiculous. I am ending up paying about 400 USD for no fault of mine. They should be prosecuted like Well Fargo, for signing up people without their consent.
And, did I tell you that their customer service is the worst... No luck in resolving the issue so far...
XOOM Energy News
XOOM Energy FAQs
What is the cheapest plan that XOOM Energy has?
The cheapest plan XOOM Energy has is SureLock 12, with rates starting at $0.519. This is a 12 month plan. You can find details for that plan here.
What do customers think about XOOM Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.
Why is my electricity rate higher than when I signed up?
The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!
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