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About XOOM Energy

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NJ BPU#:

XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

New Jersey Energy Ratings Score:


( 3 / 5 )
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XOOM Energy Customer Engagement

19   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of XOOM Energy




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19 Reviews and Replies for XOOM Energy


Unlimited Energy
(5 / 5)

  I never knew unlimited electricity for one flat fee was a possibility. But I'm loving it. Its 89 and humid outside, and its 68 degrees in here. No cost per kilowatt just one flat rate every month. Fabulous!

Debra
July 31st, 2018

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Have really enjoyed saving money
(4.6 / 5)

  This company has made it easy to get electric, have had wonderful customer service experience's and have never in my life paid such a low electric bill!! There are also a lot of rewards, and xtra's you can get just by being a Xoom customer that have also either saved me money or have earned me cash rewards. I get to use 50% solar, and have the lowest fixed rate plan in this entire area. No surprises here, just one happy customer.

Do your own research, I am happy with Xoom
August 2nd, 2017

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Not bad
(4.2 / 5)

  I was with this provider for more than a year. No problems with them. Everything went smoothly.

Ex-Houston Resident
February 11th, 2017

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Love it
(3.8 / 5)

  So prior to getting Xoom energy, I had read the reviews on yelp and I was aware that I need to read the contract carefully so I would not get tricked. I did that, and too say the least I am very happy with my decision to go with Xoom energy. I love how they allow you to pay for a kid every month as well as providing affordable and efficient gas!

delly doobz
March 14th, 2017

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Initial promotion price great...long term savings not so much
(2.6 / 5)

  If you are interested in having a bill you have to pay monthly anyways help a charity then Xoom is a great option. It allows you to pay a bill you'd normally pay and donate to a cause you may care about. If you are interested in saving money then the only time you'll end up doing that is during the introductory offer on their flex plans. I had both gas and electric with Xoom and after months of comparing I found I would have been paying about half by simply going with my local supplier for electric (on both regular and 100% renewable plans) and there were many other options for better pricing on gas. I could have donated to the same charities Xoom participates in with the money I was saving monthly using a different supplier...probably could have donated more than what Xoom was from just my bill.

Brooke
October 22nd, 2018

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Horrible customer service
(2 / 5)

  I ordered service online and got confirmation that the service will start on the 5th, today is the 9th still no lights. I am getting work done and have hired contractors they go everyday and I am loosing money everyday. I called today and was told they have a system glitch, so why wasn't I informed some kind of communication would have gone a long way. I could have safe money by not sending the contractors out everyday since he 5th. I asked if they can put a rush on it and was told unless I can approve someone will die then no. Worst service ever. I would suggest you directly to a big company.

Sage
April 9th, 2018

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Bad prices
(1.8 / 5)

  Was stationed over in Korea came up for Renewal and I was out in the field and was unable to do so. My mother was staying at the house being the bill while I was in Korea. Her bill went from $70 to $177. Following month 233. Call them to find out what was going on and got locked out of the rate for the yearly renewal. This company is one of the worst companies ever, find a cheaper rate somewhere else.

Ryan
October 14th, 2018

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Scam
(1.8 / 5)

  As a small business, until early this year (2018), I didn't select any of the energy delivery companies like Zoom. I never saw one on my bill and the bill was in the $400/mo range throughout the year. I was called by Zoom and they said that I didn't have any alternative that I needed to select an energy delivery company (I think that's what they call them...I've always just let that aspect service default to AEP and the bills have been reasonable so I never worried about it). Zoom talked their service up like I would be so well off. They said there are times of the year that it is most advantageous to lock in (if I understood them right) and I said, "I'm too busy for that I work 65 hours/per week just keeping the business going...I don't have time to try to sift through various plans and lock-ins, etc. I just want something that is simple and doesn't make it worse (words to that effect). I told them I really didn't want any gimmicks because as time goes on, I can't pay attention to the specials and gimmicks, that I had always been happy with just doing things as I had. They said I could not longer do that because it would just default to some company and the rates would be worse. But they assured me I would be so well off with Zoom Energy.
I didn't get a bill in May and then got a warning message in June that I was behind on my account (I imaging I would be if I didn't receive the bill). So I called and got the May and Jun bill paid over the phone at a substantially higher level than previous bills. I figured they "got me" for the late bill but didn't have the time to fight it. Now I get a bill in July that is 50% higher than my previous levels for years. I am in the health care profession and I am the provider so I don't have time to pay the bills myself. I have to be with patients. I have a staff person pay the bills. I can't look at every one of them. Essentially my staff pays the bill and lets me know if it goes up...which they did this month. Now I'm paying 50% more than I used to before I joined Zoom energy. This is a scam!

Geoff
July 21st, 2018

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Over priced
(1.4 / 5)

  Do not use this company!!! Beware of high hidden fees and although the customer service reps are very friendly, this company is a trap. We are a young family trying to save for a home, anywhere we can. We tried to get out of our plan after seeing that Xoom energy charges an energy service fee from Oncor Monthly of 65.00 and it would be 350.00 to close our service with them. Unbelievable!!!!!!

Over priced!!!!
June 6th, 2018

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Cost more than original PG&E bill
(1.4 / 5)

  was given 30 days to cancel contract. Didn't get PG&E bill for comparison until after 30 days. The bill was higher than original. Had to pay $70 to cancel.

Doren
February 27th, 2018

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BAD MANAGEMENT
(1 / 5)

  I've been with Xoom Energy since around "2014" - I was told to call them every summer to keep my rate's down - So I called them in May - was told it was to early to call back later - I called in September and locked it in at that time not realizing that my next bill was going to be at 0.171 KWh - they of course didn't bother telling me that. I open my bill for this month and it was $600 dollars!! I called them and spoke with Dario who said he didn't have any record of me calling in May - that I was between billing cycles and it would go down next month - I asked to speak to a manager, he said a manager can't do anything for you until she listens to my past calls - I insisted on speaking to a manager - She said she saw where I called twice re my rates but since they told me to call back on another day she couldn't do anything for me(she chose not to) I don't feel like I should have to call and chase down locking my rates in - Once should be efficient - She was passive aggressive, didn't even try to work anything out with me. I NO LONGER am with XOOM ENERGY and I highly don't recommend them. They lie and don't care about customer service.

Cherie Santos
October 3rd, 2018

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Xoom wont release switch hold
(1 / 5)

  Last year, I got behind on my Xoom Energy bill due to the fact that I was placed on a month to month plan without being notified of the change by Xoom, I received a bill for $600 and decided to go ahead and set up a payment arrangement with them to get the entire bill paid off due to being on a fixed income and not having much money come in for the month. I have been consistently in the hold with Xoom because Ive been still paying $300+ dollar bills for every 2 weeks because I was placed on a variable plan once again. The company wont let me out for this very reason, Ive spoken with managers and they have been unwilling to help, this has grown to be a very frustrating experience with them and soon as this past due balance is paid off Im done

Donald
September 27th, 2018

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Xoom energy sucks
(1 / 5)

  There are know words to say about this company it's a scam I never get a bill from them but they don't mind sending me late notices every month there trying to make me late fees on top of my bill this asswhole named Justin told me it was a problem really reporting them to the BBB

Xoom sucks
September 12th, 2018

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Horrible Customer Service
(1 / 5)

  I went through an out salesman to get electricity. I was promised to have deposit waived, just email the salemam my DL in which I've done. Not only did I do everything asked. They gave me false hope by telling me someone will email/call to start my service... NO CALLS or EMAILS. Reached out to xoom for status...NO ONE HAD ONE FOR ME, had to send status update to another dept and was advised to call back in a few days. Called back a week later was given an acct # to make my deposit and what do you know, DIDNT WORK. Once again, I reached out to the salesman and xoom energy regarding to the issue. Rep named Diego told me to give 10 mins and try again...DIDN'T WORK. Spoke to another rep right after and was told to reenroll..ARE YOU FREAKING KIDDING ME. So not only was I lied about having deposit waived. I lost the lowest rate that was given and now I have to reenroll. NEVER AGAIN. ABSOLUTELY THE WORST CUSTOMER SERVICE Ive ever got. I will not recommend them to anyone.

Vote2018
June 21st, 2018

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HORRIBLE!!!
(1 / 5)

  I am very displeased with the service at XOOM Energy. I was a loyal customer for 2 years and I would never recommend this company to anyone. All I have gotten was the run around from every service rep and manager working there. This company is horrible to customers and they rape you with charges. If I could rate this company a 0 I would.

Katherine
March 2nd, 2018

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Xoom energy scam
(1 / 5)

  Total rip off...electric bill doubled

Collin Kinsey
February 22nd, 2018

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DECEPTIVE ADVERTISING
(1 / 5)

  I signed up for this due to low rate then surprisingly my bill still comes out high in which it equals to the energy rate due to the hidden charges, most probably those small fine prints that only the Xoom Executive would understand. The previous company never charge me those things.

emely
October 16th, 2017

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Terrible stay away
(1 / 5)

  I signed up with zoom energy the mid of July. I have already canceled my service with zoom and went back to 4 change because of hidden fees I wasnt aware of. Even the manager Erica said it was my responibility to pay the early termination fee even though when I set up service I called and the gentlemen walked me though the set up and never mentioned the fees. I'm now stuck with a $200 electric bill and a $200 termination fee all for trying to do what was best for my family. We usually only pay 120 at most for our bill so this is a huge slap in the face. Management (Erica and Stephanie) have been unwilling to help my family out and are definitely not management material.

Chanel Derr
August 28th, 2017

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deceptive advertising
(1 / 5)

  XOOM advertises low electric rates but does not disclose that they charge numerous additional fees that make their electrical rates higher than their competition. I like so many switch in good faith to find out that they have been swindled by deceptive advertising. The Texas Attorney General should be notified of these illegal and deceptive practices.

DO NOT USE THIS COMPANY!!!

Richard Newton
January 21st, 2017

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Updated: 11-19-2018
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