XOOM Energy -- Profile Analysis

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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

Our Rating of XOOM Energy




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XOOM Energy Plan Summary

XOOM Energy does not currently have any plans available on New Jersey Energy Ratings.

We recommend plans from NRG Home and Constellation instead.

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Customer Reviews of XOOM Energy

Reviews Overall

25th place
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Most Recent XOOM Energy Reviews  


Xoom energy is great!
Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include. Alicia from Leetonia OH

GREAT SERVICE!!!
Xoom energy is awesome! My rate is great and Ive seen long term savings over the last 12 months! Will for sure use this service again! Cole from Akron OH

STRESS FREE
I have over 15 accounts as a family for the past 3 years now. I like how simple it is to get service with xoom & how easy it is to get a hold of customer service for whatever reason, unlike other companies. OVERALL my bills are decent & there is NO hidden FEES. Pay attention to your BILL! Sometimes going the "CHEAP" route becomes an EXPENSIVE route in the long term. XOOM from Houston TX


4-5 Star Reviews: 12 (11%)



Xoom energy is great!

Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include.

Alicia from Ohio
April 15th, 2021

Billing & Account Management
Customer Service
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3-4 Star Reviews: 2 (2%)



Unfortunate Problem

Ive been a customer with Xoom for 3 years. Unfortunately I have to say that on my last move and switch over my lights were disconnected after 2 weeks only to find out that my lights were not switched over properly and no one could solve my issue and Im without lights for 24 to 48 hours after being on the phone for almost 2 hours of unanswered questions. This sucks for a loyal customer of 3 years of service. I was told that I had to wait on a release order because of the tenants before me witch should have happened at the time of my switch. There goes my food and its cold.

Sad situation from Texas
February 25th, 2022

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2-3 Star Reviews: 16 (14%)



Billing issues

Every month the billing department receives my check and deposits it but doesnt credit my account for weeks later.
I receive disconnect letters even though I call customer service and email them copies of my cancelled checks.
I have requested a call from the billing department numerous times only to be told they dont return calls.

RC from Georgia
June 3rd, 2022

Billing & Account Management
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1-2 Star Reviews: 89 (79%)



SCAM COMPANY

SCAM COMPANY THAT MADE A FRAUDULENT ACCOUNT UNDER MY NAME AND USED MY SS WITHOUT MY KNOWLEDGE IN JULY 2022. I DONT EVEN RESIDE IN THE SAME STATE THAT THIS SO CALLED COMPANY DOES "BUSINESS" OUT OF. I HIGHLY SUGGEST THIS COMPANY BE INVESTIGATED FOR ILLEGAL ACTIVITY PERFORMED BY THEIR EMPLOYEES WHO HAVE ACCESS TO THOUSANDS AND THOUSANDS, IF NOT MILLIONS, OF RESIDENTS' IDENTIFYING INFORMATION. I HAVE BEEN IN CONTACT WITH THE POLICE TO FILE A REPORT FOR IDENTITY THEFT AND FRAUD. MY CREDIT SCORE HAS SUFFERED TERRIBLY AND I CAN NO LONGER REFINANCE MY HOME BECAUSE OF THIS STUPID XOOM ENERGY COMPANY WHO HAS SENT ME TO COLLECTIONS FOR A DEBT I DO NOT EVEN OWE! I REPORTED THIS TO THE FTC AND CFPB FOR FRAUD. I HAVE NEVER RECEIVED ANY WRITTEN DOCUMENT OR LETTER FROM THIS COMPANY ABOUT ANY BALANCES. I HAVE ZERO INFORMATION ON AN ACCOUNT NUMBER TO WHICH THEY ASKED ME TO PROVIDE TO THEM, WHICH DOES NOT EVEN MAKE ANY SENSE AT ALL. I HAVE ZERO INFORMATION ON ANYTHING, EXCEPT THAT THEY KEEP REPORTING ME TO COLLECTIONS AND IT SHOWS ON MY CREDIT REPORT!

SCAM COMPANY DOING ILLEGAL ACTIVITY from Bloomfield, New Jersey
September 28th, 2022

Billing & Account Management
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XOOM Energy News  


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XOOM Energy FAQs  


Where can I order XOOM Energy electricity?

XOOM Energy has electricity plans in Rhode Island, New Hampshire, and Maine

Where can I order XOOM Energy natural gas?

XOOM Energy does not have any natural gas plans

What do customers think about XOOM Energy?

That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.5 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.