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Frontier Utilities was founded in 2008 by two pioneers of the Australian and New Zealand retail electricity markets. In February of 2012, they were sold to a group of Texas based investors. The currently serve retail and commercial customers in both Texas and New York.

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Most Recent Frontier Utilities Reviews  


Review
Good. Hope it stays that way. Frances Davis from Kaufman TX

Best value and quality
It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle . Value provider from Columbus OH

Excellent Power Choice
From start until now, simple and no rate surprises!
Ann Sanders from Tyler TX


4-5 Star Reviews: 19 (11%)



Review

Good. Hope it stays that way.

Frances Davis from Texas
February 14th, 2020

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3-4 Star Reviews: 4 (2%)



Great for first time customers

The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

Mitch from Texas
January 20th, 2020

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2-3 Star Reviews: 27 (15%)



Worst billing company in the industry

I've been paying a utility bill for over 30 years. In all this time I have NEVER received an email, text AND phone call 1 day after it was due threatening disconnection for non payment. They do offer days to get it paid before they disconnect service but to even do that 1 day after it's due?? Very disappointed in this company and will not be renewing my service. In fact, I'll probably be cancelling and going back to my previous provider and pay a higher rate just I won't be HASSLED by these people every day. It will be paid and only 1 week late yet I'm going to be called and hassled every day now until that time. THIS IS RIDICULOUS AND IN NO WAY PROFESSIONAL FOR ELECTRIC SERVICE

PISSED OFF CUSTOMER from Texas
November 2nd, 2019

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1-2 Star Reviews: 126 (72%)



Dont ever be 1 day past due date!

Forgot to pay bill by one day and I got a disconnection notice. Then when I got my next months bill I got charged a late fee plus a $20.00 fee for the disconnection notice. My payment was one day late! Run the other way dont use Frontier!

Unhappy customer! from Texas
February 18th, 2020

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Frontier Utilities FAQs  


What is the cheapest plan that Frontier Utilities has?


The cheapest plan Frontier Utilities has is NJ Frontier Online Premier Gas 12, with rates starting at $0.700. This is a 12 month plan. You can find details for that plan here.

Where can I order Frontier Utilities electricity?


Frontier Utilities has electricity plans in New Jersey, Ohio, Pennsylvania, and Texas

Where can I order Frontier Utilities natural gas?


Frontier Utilities has natural gas plans in New Jersey, Ohio, and Pennsylvania

What do customers think about Frontier Utilities?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Frontier Utilities customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Frontier Utilities Plans  


All Frontier Utilities Plans  


Plan Name
Company
/
Rating
Length
Price
NJ Frontier Online Premier Gas 12
12 months
$0.700 per Therm
Pricing:
$0.700000 per therm OR
$0.725900 per CCF OR
$7.259000 per MCF
Term Length:
12 months
Early Termination Fee:
$0.00
Monthly Recurring Charge:
$0.00
Important Documents:
Info
NJ Frontier Online Premier Gas 6
6 months
$0.750 per Therm
Pricing:
$0.750000 per therm OR
$0.777750 per CCF OR
$7.777500 per MCF
Term Length:
6 months
Early Termination Fee:
$0.00
Monthly Recurring Charge:
$0.00
Important Documents:
Info