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Frontier Utilities was founded in 2008 by two pioneers of the Australian and New Zealand retail electricity markets. In February of 2012, they were sold to a group of Texas based investors. The currently serve retail and commercial customers in both Texas and New York.

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Frontier Utilities Plan Summary

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2

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Customer Reviews of Frontier Utilities

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Most Recent Frontier Utilities Reviews  


Electric
Very easy Carol from Long Pond PA

Excellent
No problems to report Sandra from Glenshaw PA

Great Electric Company
So far they are wonderful Dawn K from Pittsburgh PA


4-5 Star Reviews: 25 (11%)



Electric

Very easy

Carol from Pennsylvania
January 18th, 2021

Billing & Account Management
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3-4 Star Reviews: 4 (2%)



Great for first time customers

The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

Mitch from Texas
January 20th, 2020

Billing & Account Management
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2-3 Star Reviews: 35 (15%)



DUE DATE

Do NOT sign up with Frontier ele if you need to pay your bill on the 1st! I signed up with them on the 1st and they made my due date 6 days BEFORE the first, NOW if I dont pay it on the 26th it is considered LATE! I am retired and get paid on the 1st of the month and I pay bills on the 1st! THEY WILL NOT WORK WITH A CUSTOMER AND HAVE THE DUE DATE ON THE 1ST! I THINK THEY DO THIS ON PURPOSE TO MAKE THAT LATE FEE. I HAVE BEGGED THEM TO CHANGE THE DUE DATE TO THE 1ST AND THEY WILL ( NOT) DO IT. IM BARELY MAKING IT AS IT IS.I WOULDNT NEVER BE LATE IF I COULD JUST PAY MY BILL ON THE 1ST OF THE MONTH! DONT SIGN UP WITH THIS COMPANY IF YOU NEED TO PAY YOUR BILL ON THE FIRST. ITS SAD TO TREAT CUSTOMERS LIKE THIS WHEN TIMES ARE HARD ENOUGH AS IT IS. PLEASE BEWARE. YOU HAVE BEEN WARNED. DONT LET THIS HAPPEN TO YOU LIKE IT DID TO ME. THANKS.

Karen S from Texas
November 2nd, 2020

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1-2 Star Reviews: 165 (73%)



Unfavorable

Short and fair: Beware of Frontier's handling of its online account signup promotions. If you use a date-valid promotion code, the application will go through while ignoring the code WITHOUT ANY WARNING. When you follow up, you'll spend hours on multiple calls - local & international - and you'll hear as many contradictory explanations to deny you the promotion as there are Frontier agents. It's a classic example of "how to lose customers' loyalty on day 1 of the relationship". In fairness, there is no cancellation fee, if you decide to keep looking without waiting for the end of the term. Regrettable.

Disappointed newcomer from Metuchen, New Jersey
March 27th, 2020

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Frontier Utilities FAQs  


What is the cheapest plan that Frontier Utilities has?


The cheapest plan Frontier Utilities has is NJ Frontier Online Premier Gas 12, with rates starting at $0.700. This is a 12 month plan. You can find details for that plan here.

Where can I order Frontier Utilities electricity?


Frontier Utilities has electricity plans in Texas, New Jersey, and Pennsylvania

Where can I order Frontier Utilities natural gas?


Frontier Utilities has natural gas plans in Ohio, New Jersey, and Pennsylvania

What do customers think about Frontier Utilities?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Frontier Utilities customer review is 1.9 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

All Frontier Utilities Plans  


Plan Name
Company
/
Rating
Length
Price
12 Month Fixed Rate
12 month
Fixed Rate
$0.700 / therm
6 Month Fixed Rate
6 month
Fixed Rate
$0.750 / therm