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About Frontier Utilities

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NJ BPU#:

Frontier Utilities was founded in 2008 by two pioneers of the Australian and New Zealand retail electricity markets. In February of 2012, they were sold to a group of Texas based investors. The currently serve retail and commercial customers in both Texas and New York.

New Jersey Energy Ratings Score:


( 3.4 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Frontier Utilities Customer Engagement

153   Reviews

81   Replies

Response Rate:
52.94 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Frontier Utilities


Frontier Utilities Natural Gas Plans

Plan Company
Rating
Length Price
NJ Frontier Online Premier Gas 12
12 months

rate per THERM
more info
NJ Frontier Online Premier Gas 6
6 months

rate per THERM
more info


Looking for more options? Enter a zip code and check out all our plans!





153 Reviews and 81 Replies for Frontier Utilities


Excellent Power Choice

(5 / 5)

  From start until now, simple and no rate surprises!

Ann Sanders
June 4th, 2019

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No problems with Frontier Utilities

(5 / 5)

  Access to Frontier was good, no hassles and application process straightforward

Bob
March 11th, 2019

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Sad to let you go!!!

(5 / 5)

  I had an amazing rate for a one year period. I have no complaints with your service and I wish I could keep you for another term. However, I will have to let you go because your new rates are not even close to my expiring contract. I recommend your service...

Joe
January 21st, 2019

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Great Rates

(5 / 5)

  I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company which can beat their rates! I have also experienced great follow up and resolution to a previous inquiry from their customer service team.

Juana
December 15th, 2017

Juana, thank you for your feedback and we are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!

Frontier Utilities Responds December 20th, 2017
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great plan

(5 / 5)

  excellent customer service by franky.

sana
November 21st, 2017

Sana, thank you for your feedback and we are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!

Frontier Utilities Responds November 27th, 2017
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FINALLY - Only Electric Company that does not bold face lie!

(5 / 5)

  Been in Texas 20 years now and every year I shop for a new electric company until now since Frontier continues to renew me at the best rate I can find! And the rate is exactly as they said it would be!! All, and I mean at least 10 different power providers, that I have used in the past would bold face lie to me and say yes you will only pay (~8 to 12 cents per Kw-Hour) and every time there was hidden fees that they lied to me and said "there are no hidden fees". Note fees are still not straight forward, but get them to calculate what your monthly bill will be at 500kw-Hr, 1000kw-Hr, 1500kw-Hr before you sign up then once you receive a bill you'll see if you were lied to (Frontier was the only one that my bill is very close to what it should be at 500kw-Hr per month).

JeffH
June 24th, 2017

Hi Jeff. Thank you for taking the time to provide your feedback. We definitely appreciate it. It's nice to know that you acknowledged that we provided you with the rate and fees upfront as that is what we strive to do for all of our customers. Hope you enjoy the service and thank you for choosing Frontier Utilities. If you ever have any questions or concerns please give us a call at 1-866-926-8192 or email care@frontierutilities.com. Have a great day!

Frontier Utilities Responds July 27th, 2017
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Excellent

(5 / 5)

  We've only been with frontier for a short time but are so very pleased with the experience so far. They're rates our great, customer service is fantastic, and signing up was quick and easy. Already we've save a LOT of many by switching over. So glad we did.

Alana
December 5th, 2014

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Easy set-up and fair price

(5 / 5)

  Best price among all the suppliers in the area, activation on time, friendly customer service

Jose Diaz
December 5th, 2014

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Happy Resolution

(4.8 / 5)

  I was very upset to see that my double the amount that usually pay per month, I called Frontier Utilities and to my surprise they answered immediately, the customer service agent David was very attentive and kind, he explained me the charges for the past 3 invoices, let me tell you. I felt really bad when I realized that I forgot to send my payment, I usually let my husband pay this bill, but since he failed to make the payment I will be taking over this duty. David also told me that I can pay online and he guide me how to register online to avoid late fees. I am glad I call and I was able to resolve this issue immediately.
Alicia

Alicia R.
June 7th, 2018

Hello Mrs. Alicia R. Thank you kindly for your five-star rating. We really appreciate you for taking the time to share your good experience. Please contact us at Care@Frontierutilities.com or call us at 1866-926-8192 if you have any questions or concerns in the future. Thank you again for choosing Frontier Utilities as your electricity supplier!
Sincerely
Amin S.

Frontier Utilities Responds June 14th, 2018
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Burrows -Frontier Energy Ratings

(4.6 / 5)

  To date, our experiences with Frontier have been positive, no complaints. We have not had a reason to contact your "Customer Service" resources but have given them a high rating due to our positive experiences with Frontier.

Burrows -Frontier Energy Ratings
January 23rd, 2019

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love frontier

(4.6 / 5)

  I love my fixed rate for my electricity but now that my contract is up next week my renewal rate is double which means I will be leaving. I guess one year of great rates is all I get.

One year servcie
August 8th, 2018

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one of the best electric company

(4.6 / 5)

  I had this company for a year. I checked my bills very closely and nevr had to call questioning my bill. I left them only because I had solar installed and the solar company told me I need TXU. Thanks

aley jacob
December 1st, 2014

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Verry happy with the rate and the service

(4.4 / 5)

  I switched from Reliant to Frontier. Best decision ever! Not only did I get much better customer service and no longer have to wait an hour on the phone to talk to a Reliant representative, I also got rid of my 15 cents rate that Reliant charged me for over 3 years.

Patrick K
May 19th, 2016

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No problems at all in 6 months

(4.4 / 5)

  I switched to Frontier 6 months ago because they had the best rate. I wasn't thrilled initially with their customer service and had a few calls that I was on hold for quite a while. I made the change anyhow and haven't had to contact them since. My bills have been correct. The weekly email with a usage summary is a plus. My contract is ending and I am shopping for rates. If Frontier is competitive, I won't hesitate to stay with them.

Karen
January 8th, 2015

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RE: Bad Customer Service is now GREAT!

(4.2 / 5)

  I did have an experience and I was shocked that someone (Sophia) contacted me on a SATURDAY! I was very impressed. She was very courteous and professional. She was willing to help me and completely understood my situation. I am now absolutely pleased with Frontier's customer service and would definitely recommend them!

Lezlie
October 22nd, 2017

Ms. Jones, thank you for your feedback and we're are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!

Frontier Utilities Responds October 23rd, 2017
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Awesome Utilities

(4.2 / 5)

  I enjoy paying the same price every month but I hate that my billing cycle ends on the 27th of the month and there is no grace period. I would prefer a billing cycle that ends within the 1st ten days of the month. And frontier would not change it. Otherwise they are a 5 star company.

Dee
April 2nd, 2017

Hi Dee. Thank you for your feedback. Would you mind providing your account number and a good call back number so I can speak with you regarding your account please? Thank you.

Frontier Utilities Responds May 26th, 2017
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Great Choice!

(4 / 5)

  I have had Frontier for the past year now, and I have had absolutely no issues with them. When I initially signed up, I was told I would receive a $20 bill credit every month that my usage exceeds 1000kwh; I received the credit every single month. One thing that I love above Frontier, which I think sets them apart from other providers, is that they send me a summary of my energy usage every single week (via email) so I know how much my usage varies week to week, but more importantly, it gives me a very good idea of how much my bill will be at the end of the month. In the year since I have had Frontier, I have had absolutely no reasons to call them. I receive my bills electronically, and my account is auto draft. I would truly recommend them to anyone. Unfortunately my one year contract is coming to an end so I am shopping around for lower rates (as I do every year), but honestly my experience with Frontier has been superb. If I do not find any rates that beat the one they are currently offering me to renew, I will stick with them.

Diana P
September 8th, 2014

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The company good in a pinch!!!!!

(3.2 / 5)

  This company's ok in a pinch .one thing I don't think people realize is your no getting sufficient power to power your electrical appliances at times and that is reducing the life of them and thus costing you more money.

Switch to txu,the smart thing to do..
August 15th, 2018

Hello Ms. Kimberly Britt,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I would like to speak with you regarding your concerns about the power load you received in your home. Frontier Utilities as any other Retail provider only bills you for the electricity you use, we have no control of the energy delivered to your home, the Utility Company has control of the electricity load, feel free to contact me directly at Resolution@FrontierUtilities.com to answer any questions you may have. I look forward to speaking with you.

Sincerely,
Araceli R.

Frontier Utilities Responds August 17th, 2018
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thought i signed up, but service never started

(3 / 5)

  I thought Ihad signed up but service has not yet started. I filled out the information on November 15th with Frontier with the 6-month at 6.99.

Jim
January 17th, 2019

Hello jwenger55@gmail.com
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I will be more than happy to further assist you with your request. Feel free to contact me at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

Frontier Utilities Responds February 13th, 2019
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Stay Away From Frontier

(2.8 / 5)

  They hook you in with a decent rate, and boy, are you in for an unpleasant surprise when you get your bill. I was with them for 4 months, and got outrageous bills for a small apartment, that sits empty for 2 to3 weeks out of the month. They have a penalty for getting out of the contract but it is worth paying to avoid being swindle with a high bill every month.

MCM
February 8th, 2019

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