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Frontier Utilities was founded in 2008 by two pioneers of the Australian and New Zealand retail electricity markets. In February of 2012, they were sold to a group of Texas based investors. The currently serve retail and commercial customers in both Texas and New York.

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Customer Reviews of Frontier Utilities

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Most Recent Frontier Utilities Reviews  


Review
Good. Hope it stays that way. Frances Davis from Kaufman TX

Best value and quality
It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle . Value provider from Columbus OH

Excellent Power Choice
From start until now, simple and no rate surprises!
Ann Sanders from Tyler TX


4-5 Star Reviews: 19 (10%)



Review

Good. Hope it stays that way.

Frances Davis from Texas
February 14th, 2020

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3-4 Star Reviews: 4 (2%)



Great for first time customers

The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

Mitch from Texas
January 20th, 2020

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2-3 Star Reviews: 28 (15%)



Price gouging company

Just before contract expires make sure to renew with them or another company as Frontier will price gouge you with an astonishing rate per kilowatt that youve never seen before. Once they know you have switched beware, no loyalty!

Mark M from Texas
April 17th, 2020

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1-2 Star Reviews: 139 (73%)



Unfavorable

Short and fair: Beware of Frontier's handling of its online account signup promotions. If you use a date-valid promotion code, the application will go through while ignoring the code WITHOUT ANY WARNING. When you follow up, you'll spend hours on multiple calls - local & international - and you'll hear as many contradictory explanations to deny you the promotion as there are Frontier agents. It's a classic example of "how to lose customers' loyalty on day 1 of the relationship". In fairness, there is no cancellation fee, if you decide to keep looking without waiting for the end of the term. Regrettable.

Disappointed newcomer from Metuchen, New Jersey
March 27th, 2020

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Frontier Utilities FAQs  


What is the cheapest plan that Frontier Utilities has?


The cheapest plan Frontier Utilities has is NJ Frontier Online Premier Gas 12, with rates starting at $0.700. This is a 12 month plan. You can find details for that plan here.

Where can I order Frontier Utilities electricity?


Frontier Utilities has electricity plans in New Jersey, Ohio, Pennsylvania, and Texas

Where can I order Frontier Utilities natural gas?


Frontier Utilities has natural gas plans in New Jersey, Ohio, and Pennsylvania

What do customers think about Frontier Utilities?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Frontier Utilities customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

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