Reviews Overview
The best review categories for Frontier Utilities are their customer service, rated at 1.5 out of 5, and their billing & account management system, rated at 1.5 of 5.
5 Stars
0%
 
4 Stars
0%
 
3 Stars
0%
 
2 Stars
0%
 
1 Stars
100%
 

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Stay away form this company
Overchanging of over $1000 over eth last 6 months. Made several calls and emails. Keep telling me that will refund and that it takes 2 months to process. It's going on since November of last year. Can't believe that this company is allowed to operate like this. Their response to my last review was to call them again and they still did not issue refund. Simply pathetic and fraudulent practices.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Waqar Aslam from East Brunswick, NJ on May 13th, 2021
Hi Waqar , our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.
— Frontier Utilities
Unfavorable
Short and fair: Beware of Frontier's handling of its online account signup promotions. If you use a date-valid promotion code, the application will go through while ignoring the code WITHOUT ANY WARNING. When you follow up, you'll spend hours on multiple calls - local & international - and you'll hear as many contradictory explanations to deny you the promotion as there are Frontier agents. It's a classic example of "how to lose customers' loyalty on day 1 of the relationship". In fairness, there is no cancellation fee, if you decide to keep looking without waiting for the end of the term. Regrettable.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Disappointed Newcomer from Metuchen, NJ on March 27th, 2020
Thank you for reaching out to us Disappointed Newcomer.
We understand the frustration of being mislead by promotions. Some people go on websites and create promo codes that are not promos of Frontier Utilities. We have no control of this and we cannot monitor every discount website that allows them to create these. Once we are notified we track down the code and demand for the website to remove them, however they're just to many. We do honor our promo codes that are our official website. I hope this helps. If you have any more questions you can call our excellent customer care team Monday through Friday from 7am to 6pm.
Thank you,
Frontier Utilities.
— Frontier Utilities



All Frontier Utilities Natural Gas Plans

Plan Name
Company
/
Rating
Length
Price
12 Month Fixed Rate
12 month
Fixed Rate
$0.700 / therm
6 Month Fixed Rate
6 month
Fixed Rate
$0.750 / therm