NRG Home Resources
All NRG Home Plans
Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
3 Month Fixed Rate
3 month
Fixed Rate
Fixed Rate
11.80¢ / kwh
$0.00
monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
14.20¢ / kwh
$0.00
monthly recurring charge
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NRG Home Plan Summary
Total Plans
2
Avg. Base Charge
$0.00
Avg. Cancellation Fee
$0
Bill Credit Plans
0
Tiered Rate Plans
0
Green Plans
0
Prepaid Plans
0
Customer Reviews of NRG Home
Reviews Overall
12th place
Plans & Pricing
13th place
Order Experience
14th place
Customer Service
12th place
Billing & Acct Mgmt
12th place
Likely to Recommend
12th place
Most Recent NRG Home Reviews
Customer Service representative
May 15, 2024, spoke to the customer representative, Leo. He was very patient, andprofessional. He addressed our concerns and provided a better plan. We be keeping our service
Thanks Leo!! — Cyndi from Elyria OH
Very easy to setup
It was very easy to switch my provider to NRG — only1battman from Newfoundland NJ
Easy to sign up
I used IL energy to sign up for NRG electric provider. It was very easy. Thank you for showing me the comparison of providers in my area. — Cwilson from MD
4-5 Star Reviews: 50 (19%)
Great Customer Service had good promo
12 months is the best experience for staying competitive. Only downfall, I wanted to stay with them but staying competitive is not there strong suit.
dkc from 17748, Pennsylvania
June 20th, 2018
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
You guys arent smart
Nrg offers amazing plans you just have to make sure you renew your rate! Thats your responsibility in order to save some money! The reps tell you that when you sign up! Open your ears and maybe youll be happy with it....
Nrglover from 43147, Ohio
January 25th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Set up remiders!!!
Yall are stupid....like seriously....the rep told me to remember to call after the 3 month promotional rate..and I did! WOULD YOU LOOK AT THAT THEY DROPPED ME TO 6.2 cents per kWh! PEOPLE!!! Please dont be stupid and call to update the rate on time!!
REMEMBER YOU PEOPLE! from 60126, Illinois
February 27th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Responsible/Expensive Company
Great company, knowledgeable employees, only problem once u've used your fixed contract they get expensive from their on. They have good promo's, and now fair teaser rates, they used to be better. Highly responsible company so if rates are not the issue I highly recommend.
Very Good Company from 17748, Pennsylvania
May 19th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
People wake up
Im Not in NRG but soon will be .. you people ALL of you who wrote a negative reply about NRG you need to understand that its not there fault as Humans beings we are all looking for that "DEAL" but how long do you really think its going to last yes they give you treats to join but they also mention that its INTRODUCTORY offer meaning its going to change and the funny part its right there in-front of you but like ALL humans Me included we dont read the fine print .. it clearly tells you that after the introductory offer that if you do not reply back your rate will go to a Variable until at which point you decide to reup with the Utility, People its YOUR RESPONSIBILITY to read your mail not NRGs so stop your bitchin and start reading enough said
scott from 18042, Pennsylvania
May 24th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great experience
Great girl in the store, told me that the price would be promotional and I would need to call to lock in price after 3 months, now I get cash back on my bill and a right plan for myself, if you dont call your rate will go back to variable just like com Ed already does. Its really simple. Happy customer
Happy from 60014, Illinois
January 22nd, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
it's worth it
I signed up with some guy in Walmart. I usually don't stop at those kind of things but he seemed so happy i had to see what it was all about. I signed up before thanksgiving. First bill i saved a few dollars. I noticed a difference when my bill went from $220 down to $175. I saw these reviews and noticed everyone saying the same thing. The very few writing 5 star reviews are satisfied with NRG's service. Call and keep the program. Everyone wants to write a bad review when something doesn't go their way. Nobody writes a good review, when it meets their expectations.
it works from 44107, Ohio
May 26th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great people
The people, service and saving are great. I would highly recommend them.
Steve from 44125, Ohio
June 17th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Renew and your rates will stay low
Everyone complaining that their rates went up, its because you didnt renew like the rep told you to. Its not that hard to understand. If you renew, youll keep your rates low.
Kevin from 43235, Ohio
July 20th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Nrg
NRG saved me so much on my bill. I was paying $233 of the 2 fees they take off, and my bill was only$476. They reminded me to call back after 3 months or my rates would go up. In glad I called back.
Kelly Rogers from 44095, Ohio
July 25th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
NRG Review
The customer service representatives were very nice. I switched with NRG a few months ago, and when they stopped me, they reminded me to call back, so my rate didn't go to a variable rate.
James from 44055, Ohio
August 1st, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Gotta call back
I tried this out and I liked it. I almost forgot to call back to keep the fixed rate. They saved me a few $100 across the 3 months. I would highly recommend them.
Sandra from 44070, Ohio
September 21st, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
I called!
Whenever I look at the reviews from something, they are full of hate, and the bad reviews, not so much good, so I will leave my experience. It only took NRG to appear on my bill, and when they did my bill went down $137. They had me put a reminder in my phone to call them back in three months, and when I called I got the 5% cash back, and my rate was still really low. Now I'm earning money back for my electric. It's like being paid to use electric. I would highly recommend them.
Alyssa from 44095, Ohio
October 2nd, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great company!!
I highly recommend them!! The reps are very nice and informative! You just gotta call back at 3 months to keep your low rate. Please listen when the reps tell you things they work there and theyre the experts. Thank you NRG
Lexie arrington from 44053, Ohio
October 26th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Awesome Experience!
I tried it in a Sams called back in 3 months 3years later im saving money and getting checks
Rick Waters from 15108, Pennsylvania
December 29th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Customer Service and Rates
Great service I'm very happy with my customer service experience and lower bill.
Cindy from 76426, Texas
February 14th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Must Read:
I read all the 1 star reviews and realize they all have something in common. You people were stupid and never called back after the 3 month promotion to keep the fixed rate, like the rep said.
I would highly recommend NRG, just dont be stupid and not call back when the rep says, because yes the rates go to variable if you don't call back. Just as they say. Give NRG some credit.
Amy from 44095, Ohio
March 15th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Highly Recommend NRG
NRG provides the best cost, service, & support. Just make sure to call after the introductory period to guarantee you keep getting the best rate. It takes just a couple minutes. The representatives are extremely professional and efficient. I definitely recommend you consider NRG.
Joseph from 45403, Ohio
June 25th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Valued Customer
I like the 3 month pricing plans. This is the second time I am using their service. I enjoy the competitive rates cause I have an all electric house.
Soccrpav from 15241, Pennsylvania
August 7th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Price
I changed due to pricing snd am selling my home so I took a shorter contract period
C Baird from 45322, Ohio
September 17th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Read the fine print
Great so far, make sure you call a month after you sign up to ensure you'll retain promotional pricing. They'll also extend it another 3 months if you ask.
Ty from 15205, Pennsylvania
September 20th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
The Truth
The rep in walmart was very informative, and honest with my rates. I even went to the energy choice website and made sure the company was lagit. I told the rep the first time that I wanted to do more research because I had read the reviews over and over again. What I had found out was, the rep was telling me all the truth.
I would highly recommend this company as your supplier. They have saved me $67 a month for the past few month, then I called back to renew my rate.
Jared King from 44312, Ohio
September 23rd, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Woo-Hoo
My bill was cut in half!!!
Shari from 43040, Ohio
October 8th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Helped with my bill
Helped decrease my bill significantly and gave me more control. Highly recommend.
Terry from 45202, Ohio
October 27th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Helpful
I had a very easy time signing up with NRG HOME online for their services for gas and electric. I also have call their customer service and they are very nice and helpful. I'm glad I switched and hope to be a long time customer.
Tonya Little from 44481, Ohio
November 10th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Service
Quick sign up and they had the lowest price.
Michael from 21223, Maryland
December 6th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Electric
Good communication
Mary Ann from 17055, Pennsylvania
December 11th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
None
Satisfied
Client from 18337, Pennsylvania
December 20th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
NRG is a Plus
I switched to get my electric costs reduced, they had a great plan, and service. I like the weekly summary review of energy use -- very user friendly.
LMM from 18067, Pennsylvania
December 21st, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great energy supplier
Like the weekly energy usage chart.
Glen from 17522, Pennsylvania
December 29th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Good Customer Service
I had a good experience with signing up with NRG
TITAN 61 from 16407, Pennsylvania
January 3rd, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Satisfied
I love the service n savings
Jim Patterson from 16601, Pennsylvania
January 13th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
r
great
Nicholas from 18812, Pennsylvania
January 24th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
No complaints
I have only positive thoughts so far for this company!!
Eileen from 18034, Pennsylvania
January 30th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Looking for competitive rates
Their three month promotional deal was great. We'll see in September if rates normalize after a spike in fuel costs driven by inflation and market demand
TONY from 21032, Maryland
July 3rd, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
very happy with nrg
There was a mistake made and when i tried to register my account i could not do it called nrg and they did say that by mistake my account had been cancelled. the rep on the phone got a supervisor and the 2 of them worked it out. thank you
very happy from 02632, Massachusetts
April 6th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Easy transfer and set up
We just signed up with NRG and it has been great. Got our first bill and it was the cheapest it's been in awhile.
Ruby Michaelson from 01473, Massachusetts
May 10th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
To lower my energy supply but idk it's still high
My experience was ok I guess but my Bill is still high
Jeri Burks from 62849, Illinois
May 10th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
The new service
the transition was without any problems. Highly recommend switching from National Grid expensive electric toNRG.
kathleen horahan from 01543, Massachusetts
May 14th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
May 23
Easy to change
Alice from 21146, Maryland
May 17th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Great Savings
I couldnt believe transferring to NRG would save me so much money on my electric bill. I thought it might be a scam , but I have been pleasantly surprised. No problems so far
Kathleen from 01543, Massachusetts
May 22nd, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Lillian Goreham
So far so good with NRG...I left National Grid for NRG and even though NG lowered their price pew, NRG is still lower and service seems fine, I have had no issues with NRG.
Lillian Goreham from 02149, Massachusetts
June 6th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
New customer
I signed up for NRG online but when I called and checked on it, the person I talked with said he had to go over every detail with me and I had to agree to each. Was a long process. Happy with my first bill.
Carole from 01453, Massachusetts
July 12th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Lorraine and Will Rule! Great company
Everyone was so helpful. Lorraine from the main office is amazing. They beat everyone elses quotes. Will came out and did a brilliant job. I am so grateful that I found this company. Use them!
Naomi kukoff-Austin from 10019, New York
September 2nd, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
What do you mean, title .
Our billis lower
Ames from 01604, Massachusetts
September 15th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
I switched to NRG
I switched my energy supplier to NRG a couple months ago. It was a very easy transaction. Ive already received my first months bill, and it was noticeably lower. Yay!!
Ginny Travers from 02333, Massachusetts
November 27th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Easy to sign up
I used IL energy to sign up for NRG electric provider. It was very easy. Thank you for showing me the comparison of providers in my area.
Cwilson from
January 11th, 2024
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Customer Service representative
May 15, 2024, spoke to the customer representative, Leo. He was very patient, andprofessional. He addressed our concerns and provided a better plan. We be keeping our service
Thanks Leo!!
Cyndi from 44035, Ohio
May 15th, 2024
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Nrg
Good
Nrg from Vincentown, New Jersey
August 24th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Very easy to setup
It was very easy to switch my provider to NRG
only1battman from Newfoundland, New Jersey
April 12th, 2024
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
3-4 Star Reviews: 11 (4%)
NRG Manager here to clarify
Rates are adjusted QUARTERLY to undercut the distributor and that is why our plans are 3 months long. March, June, September, and December are the months to call and check in. A good rep will explain that to you multiple times before the end of the signup, but if they did not it is also in writing on the email confirmation, cancellation form, and welcome letter you will receive. What some folks fail to understand is that we cannot possibly remember every face nor force people to pick up the phone or stop in for the 3 minutes it takes to renew your account and always make sure youre saving a few bucks. YOU MUST EITHER CALL TO RENEW OR TO CANCEL TO AVOID THE VARIABLE RATES. I try my absolute best to inform people to the best of my abilities but I can't speak on anyone else's behalf. I wish things were a little clearer and that folks were trained better, but unfortunately that is over my head and I did feel compelled to write this to clarify that it is the customer's responsibility to maintain their account. We have hundreds of thousands of customers, reminder emails get lost and we cannot possibly remember every face, so please put your dates on your calendars.
We are a good company that does a ton of charity work, employ thousands of Americans, and are working on better technology to generate cleaner energy for our future generations.
I hope this helps.
Anonymous NRG manager from 19446, Pennsylvania
September 13th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Shop around
Had NRG after a bad experience with other supplier that almost doubled my rate after it expired. And paid high amount for 3 months not paying attention
NRG would have kept bus but price went from 6.7 to 7.6, therefore I called Frintier and now I'm paying less than I am now. Easy over the phone sign up
Ther
Joseph Moffitt from 18104, Pennsylvania
November 2nd, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Must Read
This isnt a bad company to go with as a supplier. Although the rep told me that the rates go up after the three months of service, i forgot to call to keep my fixed rate. I had noticed that my bill had gone up, and I called customer service, and they were able to fix the rate once again for two years. Reminder to just call after the three months to keep the fixed rate, don't forget like I did. That's why it had gone up to variable.
Rick Major from 21234, Maryland
March 17th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Satisfied
I love the service n savings
Jim Patterson from 16601, Pennsylvania
January 13th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
So far so good
Im a new NRG Home customer and so far so good! Hope to continue as a customer if pricing is better then others and customer service continues to be accommodating.
REW from 15001, Pennsylvania
January 16th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
First month with NRG.
Good prices.
Nannyg from 18106, Pennsylvania
February 5th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Looking for competitive rates
Their three month promotional deal was great. We'll see in September if rates normalize after a spike in fuel costs driven by inflation and market demand
TONY from 21032, Maryland
July 3rd, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Twice the price!
Initially seemed like a good deal and they offered incentives. Never recieved the incentives and my current rate is more than twice the standard. Not only a let down, but financially harmful when you get a bill obsurdly high, while living on a fixed income. Seems the phrase "thank you for your Service" is a precursor for seperating those in need from their financial resources. Nothing like being a Disabled Vet on a fixed income who serving as Hospice for a dying relative, while being taken advantage of by a utility provider. Beyond that, their Customer Service Rep and their Street Team, Marketing Reps were very personable. Not a people issue, a practice and procedure issue.
Brian from 43138, Ohio
December 15th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Best price for electric
I choose NRG because they had the best rate. I only chose a 3 month plan and even though it started in Jan they are saying Im month to month now. Still the rate is cheaper so I guess Ill stay month to month. I wish providers would offer competitive rates to keep current users, but it seems nobody does.
Dan from 21227, Maryland
March 12th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
To lower my energy supply but idk it's still high
My experience was ok I guess but my Bill is still high
Jeri Burks from 62849, Illinois
May 10th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
NRG review
Obviously best rates make a difference. Keep offering low rates and you will acquire and keep customers.
RAY from 01830, Massachusetts
May 21st, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
2-3 Star Reviews: 9 (3%)
Rates get ridiculously high quickly
Signed up and rep was nice, customer service is nice but if you are in a variable rate agreement you better check your rates closely. Got the rate I signed up for 2 months and then it went up 23% in month 3 and another 16% in month 4....really!!!!! I beleive this company just takes advance of people. Still with the utility providers, at least they have to justify their rates with the public utility commission!
C-Real from 15222, Pennsylvania
January 11th, 2019
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Don't fall for their WE WILL SAVE YOU MONEY sales pitch...
They did not save me a penny!!! In March and April 2020 DPL's prices was 4.4 cents /KwH. NRG charged me 10.4 cents per kWh and 11.5 cents in April. If you want to save money DO NOT USE NRG!!!
Mark from 45377, Ohio
May 13th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
NRG WILL NOT SAVE YOU ANY MONEY!!!
They did not save me a penny!!! In March and April 2020 DPL's prices was 4.4 cents /KwH. NRG charged me 10.4 cents per kWh and 11.5 cents in April. If you want to save money DO NOT USE NRG!!!
Mark from 45377, Ohio
May 13th, 2020
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Not enough time
Not enough time to accurately be able to assess
Krissy from 19541, Pennsylvania
September 18th, 2021
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Craptastic
Got bill sent check. Got letter and check that their equipment couldnt read my pen. Really no way to handle that? No direction on what to do? I called got answering machi e that cant understand english. Got offer to be called back and after many requirements still didnt call ne back. Worst experience ever. Id rather deal with Comcast than this compant
David from 15724, Pennsylvania
January 13th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
2.8 times what the default utility rate was!
I dont know how these folks sleep at night, honestly. My elderly mom who is on a fixed income got talked into switching to this company while she was shopping in Walmart because they were touting supporting renewable energy solutions and she wanted to be a good citizen and support that. Long story short, that shopping trip cost her a total of $541.09 over the past 10 months. Her most recent electric bill for her modest 1500 square foot home was for $826.25 for one month!! I looked at what the default utility rate on that bill was and she paid $352.89 MORE ON ONE BILL than she would have had she not switched. These folks are predatory criminals. They should be ashamed!
SparkyChick from 45140, Ohio
February 25th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Twice the price!
Initially seemed like a good deal and they offered incentives. Never recieved the incentives and my current rate is more than twice the standard. Not only a let down, but financially harmful when you get a bill obsurdly high, while living on a fixed income. Seems the phrase "thank you for your Service" is a precursor for seperating those in need from their financial resources. Nothing like being a Disabled Vet on a fixed income who serving as Hospice for a dying relative, while being taken advantage of by a utility provider. Beyond that, their Customer Service Rep and their Street Team, Marketing Reps were very personable. Not a people issue, a practice and procedure issue.
Brian from 43138, Ohio
December 15th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
Price doubled!
Dont forget to renew!! Price went from 8¢ to 17¢! Make sure you document your renewal date or youll be in for sticker shock!!
Paujos from 18058, Pennsylvania
September 24th, 2023
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
NRG and Spruce Power
NRG sells you the systems, then sells off the lease contract to Spruce Power. NRG passes on servicing and customer is stuck with a Spruce Power who does nothing, no return calls, no emails. Makes one thing that about the relationship. In the end , customer and consumer are screwed.
ron from Middletown, New Jersey
September 9th, 2022
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
1-2 Star Reviews: 195 (75%)
Watch out for rate hikes
I signed up for a limited time (3 months) discounted rate. I knew that my rate would go up, but not to DOUBLE the price of Duke energy! Not to mention, NRG did not even honor the first three month discount. My rates started systematically hiking after just two months until I was paying nearly double what I would have been paying with Duke. I'm embarrassed that I did not look at my rates earlier as I had a feeling this would turn out bad. Of course, I could not look at my rates because there does not appear to be any sort of online account that gives me this sort of transparency. I was also on hold with their support center for way too long, but that's what you'd expect out of a company like this.
Hyde Park from 45208, Ohio
February 6th, 2018
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NRG Doubled my rate in December
The sales guy got me at Menards. He worked for NRG Engery. He showed me the rates and I asked him if he could show me the fine print details, especially as it relates to cancellation. He said he would email them to me and had me enter my email on a tablet and click the box that I want to receive correspondence. I did so and it turns out that one action signed me up for the service. I was livid and called the company to make a complaint about this man. I was going to sign up anyway but being tricked into it was no cool.
Anyway...that bit of sleaze and slime aside I enjoyed a low energy rate for six months. My mistake was that I did not select a new provider to take effect before the variable rate changed. When it changed in the month of December (yes during the holidays) I did not have my eye on the ball and the rate doubled from almost six cents per kWh to nearly 12 cents. My electric bill is already on the high side because we have electric heat so this snafu meant we got a bill for over $1000!!! The following month was $800 because it takes times for the providers to be changed. Those bills should have been half those amounts so I threw away roughly $900.
Tiffany from 43068, Ohio
April 27th, 2018
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Do not fall for the SCAM, please check BBB
This company is con artist, they will get you with 3 months special rate than your bill will double, or like mine went up 400%. PLEASE STAY AWAY. They got me at Menards with $50 dollars gift card, i regret my decision. Please be wise, do your research.
TYM from 60133, Illinois
August 4th, 2018
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Switch right after promotional period
I went from paying $0.05 a KWH to 0.12! Make sure you are paying attention when the promotional rate it over!
Tsaemom from 43235, Ohio
September 3rd, 2018
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They have been charging my dead father for 10 months and still won't close his account
They have been charging my dead father for 10 months and still won't close his account. I have been calling every month or two since January. They always tell me it is in the process of transferring but they can't do it yet until somebody takes over his place. They have someone else call me back in two weeks to tell me the same thing. It has now been 10 months and I have a bill for over $500. His electricity was turned off 9 months ago. They are just stealing his money. It is coming up to the day where I can close his account but they still have not removed this bill. They are a horrible company with horrible customer service. Be aware they will cheat you out of money.
Yvonne tidwell c/o Charles chagnon estate from 01082, Massachusetts
October 3rd, 2018
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I've Been Had!
Like others, I signed up for a promotional rate with an offer of free airline points. The good rate held steady for several months, then it went from less than 5 cents, to 5 1/2 cents, to 9 cents and then up to 12 cents. It happened before I realized it. There was no notification. Are they within their rights? I guess so if they don't mind losing my business.
Scott Loveday from 44654, Ohio
October 10th, 2018
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Price will double after promotion
I, like others, fell victim to their promotion scam. I signed up at Menards, I knew that there would be a jump in price after the promotion period. But I didn't realize it would more than double. Defiantly stay away from these guys.
Kevin K from 44841, Ohio
October 19th, 2018
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NRG THOSE SNEEKY BAS^%$DS
Didn't email, mail or call to notify my 6 month contract was about to expire as they are required to do and instead started charging we 17 cents per kWH instead of the 10 cents on my contract. I'd suggest finding some one else to sign up with.
Randall from 02131, Massachusetts
November 20th, 2018
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Lying sales and BS customer support, scam alert !!
I'm a customer of DP&L. Met a lying NRG sales in shopping mall and was told to provide a bit personal info for their survey for gift card. 1 hr later, I got a confirmation email stating I already switched to NRG services. Called NRG customer services and was told they cannot cancel this contract even though it has no my consnet. I told them on their statement, it says I can also cancel this contract within 7 days with no charge, but they still refused to cancel it. Called DP&L to solve this scam.
Allen Huang from 45458, Ohio
December 24th, 2018
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Biggest rip off
They suck you in with a lower rate that quickly doubles after a 90 day period. Then they statebit will take 2-3 billing cycles to transfer to original carrier. B.S. Dont fall for these folks.
JH from 43017, Ohio
January 7th, 2019
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DO NOT DO IT!!!!
They're scammers!! Charged my bill $500!!! When they say they will save you money! Don't listen! Just say no like I wish I would've. Then when I tried to call about the problem I was on hold for 10 minutes and still nobody answered! Horrible company!!
Kylie from 43812, Ohio
January 9th, 2019
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Got got by this company
After the promotional price my rate increased, but slowly. In November my bill went from $50 a month to $125. December $160. I'm afraid to see January's bill. I switched back to AEP. Never again. If I could they will get a 0 rating. Rip off!!!!!
Nikki from 43229, Ohio
January 11th, 2019
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NRG Greed
Im such a fool wanting those southwest points little did I know NRG was hiking the price through hidden small print deception til I was paying double
Im embarrassed and angry at myself and have nothing but contempt for the greed of NRG. I will share my story with all the public outlets I can as long as I can. NRG is evil
NRG Greed from 60516, Illinois
January 17th, 2019
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Rip off - Do not Sign with them
They hook you with a 3 month low rate, and they double the going rate!!! Beware.....
Stay away from 21157, Maryland
January 23rd, 2019
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Do not switch!!
More than doubled my bill in December. 600 dollars. Then after I canceled they sent me another 500 dollar bill. These people should be in jail. Hope they burn in hell
Nrg ripoff! from 43062, Ohio
January 23rd, 2019
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False Advertising from Salespeople - THEY LIE, PLEASE DO NOT BE FOOLED!
NRG salespeople are liars, not once, but twice I was told that they their electric rates would be lower than Duke Energy. I was not told by either salesperson that it was only for the first 3 months. After 3 months the rate went from 5.8 cents per kWh to 7.95 cents per kWh to 9.7 cents per kWh the next month and for the next 7 months it stayed at 11.9 cents kWh. Meanwhile Duke energy rates averaged 5.7 cents per for the whole year. I even saw the salesperson again in the same store when he came up to me to try to sell me again and I told him my electric bill had skyrocketed and he told me again that the rates should be lower than Duke Energy and that I should call and complain. He even wrote down the number. I called them today and am awaiting a call back from the manager. I cancelled my service last month and they said it will take 2 months to cancel my service, which means I will be billed for the next 2 months at the OUTRAGEOUS rate of 11.9 cents per kWh, while Duke Energy rate is 5.62 cents per kWh. I'm sure I am not the only person this has happened to. If anyone knows of a class action suit against them, please share.
Denise W from 45039, Ohio
January 28th, 2019
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Non-existent customer support and huge rate hikes.
I got burned by NRG a year ago after their huge rate increases month-after-month once my first promo ended. I decided to try again to get the Southwest miles promo offer, knowing I need to cancel or renegotiate rates 1 month before my promo ends. The problem is, you can't get through to customer service. Hold times go over 30 minutes, and their emails go unanswered for a week and when they finally reply, they say they can't discuss by email so I have to call again. Tried calling again but couldn't get through - endless hold times. I then sent an email to cancel and it took 2 more weeks for them to process and say okay, that'll take 1-2 months. I was being super pro-active but now I'm going to be stuck with them for up to 2 extra months at what will likely be insanely high, undisclosed rates. I even wanted to stay as their customer if they could lock me in to a good rate, but nobody would pick up the phone to talk!!! If I were CEO of this company, I'd be absolutely furious of how their operations are run.
Greg V from 44111, Ohio
February 19th, 2019
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DO NOT SIGN UP!
I was talked into this at Walmart. First she claimed my current rate was .07 but it was not when I checked. Then I started checking the reviews & contract. They can increase your rate as much as 30% after 3 months. I have since been trying to get this service rescinded/cancelled and still have not received confirmation. DO NOT SIGN UP WITH NRG HOME!
CB1951 from 16255, Pennsylvania
February 20th, 2019
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I got SCAMMED!
This is a scam designed for regular people to forget to call when their plan expires. Then they simply double your rate!!! 30% increase per month. It's amazing that this is legal!!!
Filipe Dias from 20722, Maryland
February 22nd, 2019
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BIGGEST RIPOFF WAITING ON A LAWSUIT
Winters in Illinois sucks bad enough but with an electric heater and these greasy people handling my electric bill it just pissed me off! 300 dollar electric bill for a one bedroom apartment!!! 0.12 kWh!!! Enough said!!!!
Angel from 60084, Illinois
February 22nd, 2019
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Cheaters...totally avoid them
Pathetic customer service...they cheat you...every billing cycle the rates go up and when you call to fix it they say it would take 1 to 2 billing cycle to get the rate adjusted and if you want to cancel it for that also they say will take 1 to 2 billing cycles...so its a big trap...totally avoid these cheaters...
Ohioresident from 45249, Ohio
February 26th, 2019
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Nrg is a scam
I live in a 800sqft apartment and thanks to the doubled rates of nrg over aep I'm paying 400+ a month for electric, cant reach them on the phone waited on hold for 2 hours
Nrg is a scam from 43011, Ohio
March 4th, 2019
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Bunch of SCAMMERS
DO NOT ever pick NRG. This is a company run by full of scammers. I'm searching for that sales guy who gave ma a 5 dollar gift card and made me pay several hundred bucks unwantedly. This is beyond scam. They spike up the rate so high that your bill comes as a heart attack. NEVER AGAIN.
Hell-NO-to-NRG from 45140, Ohio
March 6th, 2019
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PIECE OF S***
SCAMMERS, I wish I can go back to that Walmart sales person whom offered me the deal of a lifetime to whoop his a** back into his moms womb. My bill was always $200 now Im paying $450-$500 . NRG IS TRASH & A BUNCH OF BS. Fraud ALERT.
D.J.F from 45211, Ohio
March 22nd, 2019
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The worst of the worse
Got sucked in based upon getting some American Airlines miles. Four months later, I was paying over .70 cents per therm when everyone else is at .36 cents per therm. Did not realize how much it was until 18 months later due to a billing/credit card error when I got a $3,000 bill. When I called to discuss it, they kept saying how they were not obligated to do anything but would refund me $380 out of the outstanding charge. Never again!
Never NRG from 60192, Illinois
March 26th, 2019
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Scam
will double / triple without warning immediately after promo time frame ends.
ticked off from 60586, Illinois
March 27th, 2019
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Be Careful
I was in Sam's club shopping a guy stopped me and he convinced me to switch that it would save me money. It was great at the .056 rate and then after 3 months it jumped to .072 and then .097. He did tell me it was variable but in over 5 years it has never gone above .067 with the other provided I had.
So i called and they wrote me a check for $150 to get me back to the .056 rate and then i cancelled after cashing that check. They called me back the following month because they were going to give me a check again if it didn't drop back to the .056 rate and since I had cancelled they said well we aren't giving you a check.
So in the end the game is if you like the introductory rate you can keep that rate but you must call every 2 months to lock in that rate because it takes 1 month before the rate goes into effect so if you wait 3 months, which is when the introductory rate ends then you are stuck with whatever jacked up rate they are going to charge on that 4th month.
Bottom line I was never told I could lock in intro rates after the "intro rate" and I ended up basically lighting $600 on fire over a 6 month period of time and now I am going back to Duke Energy. I also read that NRG is not bound by the same regulations as Duke Energy and other electricity companies so they don't have to justify the price hike on their rates... but a terrible company and if this is how they have to make money shame on them. Won't ever switch again! lesson learned!
Andy from 45255, Ohio
March 29th, 2019
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Cheaters - Please do not switch
Every month my electricity bill is going up and have been in this house of mine for past 20 years. Never seen such drastic increase given any weather conditions or extra use of power . Switching from First energy is a big mistake - they were consistently the same basic charge every month. Wasted my time comparing bills before and after the switch and found the culprit to be NRG charges. Not sure if i can switch back as I may be under 1 yr contract. Sincere Advise - Don't fall for salespeople standing in Walmart to convert you over from one energy company to other. When I switched NRG rates were 0.01 cents less than first energy - now they are way beyond any competitor. What a mistake it was to fall into this trap. Obviously they have to pay them for selling - they get it from you eventually. Trust with marketing is dwindling in the industry as we are all fall into the traps which have conditional statements written in small that always get the customer. I am so disgruntled. Again - all if you want to waste your money - go take dollar bills and put it in garbage every month but don't give it to this energy company who do not keep their work.
SAMIAM from 15017, Pennsylvania
July 12th, 2019
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Bad business
My mistake to not address the increase in my bill much sooner. They doubled the rate after a few months and conduct their business counting on people not remembering to contact them after the promotion and not checking the rate increase on their bill. They certainly made some extra revenue on my account. This is exactly why I never went with an energy company other than PECO before and will not do it again. It is a bait and switch practice and unfortunately I took the bait. It cost me close to $700 more than what I would have paid with PECO. Posting to help others not make the same mistake I did. I had to live and learn and hope you dont have to.
Jenn from 19380, Pennsylvania
July 22nd, 2019
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Please contact your public service commissions
Ibasically had the same experience as everyone else did with a bad review. My electric bill went through the roof. I called to cancel. They told me it would take 1-2 billing cycles to see it was canceled. 2 cycles go by...they are still my electric provider. I call again. Customer service tells me it was never canceled. At this point Im upset. So I was told it was canceled and a manger will be calling the next day for compensation for the next 2 months I have to wait for the electric provider change to go through the system. I received no call from a manager the next day... I then called again. I was transferred to a manager...I was then told by the manager that I still was not canceled. And the only way to cancel was through a manager...So I complained about them not canceling the first time I called... the manger then told me that all it says in the notes in my account was that I called about the rates being to high...nothing about canceling....so he would have to pull the tape from my original call to make sure I told the customer service rep I wanted to cancel...(wow). I then called my electric company (national grid). I told them my situation, they put me back on my original plan I had before I went through NRG and told me it would take 1 billing cycle to see the change. They also provided a number to place a compliant with New York State. It is NYS Public Service Commission. So please if this happens to you call your public commission, so companies like this can be stopped.
John Dingman from 12866, New York
July 26th, 2019
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FRAUD!!!! FRAUD FRAUD
In walmart, they asked me to sign up and they will give us the better price than other services and that lower price will be there for one year but after 3 months they changed to 3 times more. I did not check the bills for one year because of work.
One day I realized I got cheated and lost several thousand dollars.
When I called they did not refunded me anything. Don't switch to this fraud company.
Anony from 43035, Ohio
July 31st, 2019
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Unprofessional!!!!
Called to discuss my outrageous bill and rates and to cancel my service with them and they hang up on you!!! Really???
Debbie in Ohio from 43528, Ohio
August 9th, 2019
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Cheaters dont even think about it
They charge me $250 over charge every month my brother have same apartment his monthly bill is $136 and my last bill $379 same KWh for almost a year i lost a lot of money And when I called them ,they lie for my rate ,I asked them to email me my contract they told some one will call you back and never happened very bad costumer service
Magdy from 21043, Maryland
August 10th, 2019
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RIP OFF
I signed up for a great deal and within a few months my rates had soared through the roof. At first I thought we had used so much more electric because it has been so hot out but the I realized that NRG had been charging me 16 1/2 cents per kwh. Peco's compare rate is 6 1/2 cents per kwh. This company hopes and prays you don't look at the rate and just pay it. This is a major RIP OFF and should be reported to the Public Utility Commission
Ed from 19083, Pennsylvania
August 10th, 2019
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Bait and Switch
The sales consultants flat out lie and are able to do so because of small print on the forms you sign. Its funny there are supposed to be consumer laws against this but apparently NRG is above that. They also lie and refuse to allow you to talk with upper management - a lot of people are being scammed out of their money by this company and it needs stopped.
Unhappy I signed up - bait and switch company from 15101, Pennsylvania
August 14th, 2019
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RIDICULOUS!!!
THIS COMPANY IS HORRIBLE. THEY PROMIS YOU A LOW RATE THEN AFTER 6 MONTHS, DOUBLE!!! THE RATE.
MY ELECTRIC BILL IS USUALLY AROUND $92 AND FOR THE PAST 3 MONTHS MY BILLS HAVE BEEN OVER $400. ABSOLUTELY RIDICULOUS.
JAMIE from 45013, Ohio
September 4th, 2019
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Don't trust this company.
In March my husband and I signed up for this company to be our provider. Before they had a chance to change we called to cancel our contract. A few months later I was getting emails from them. I called again and was told they are not our provider. But yet 7 Months later we were still being billed by them. When my husband and I called back we were told that they sent the request to our local electric company and the request was kicked back. This company can't be trusted. They even sent us an email back in May saying we are sorry to see you go and also asking us to do a survey.
Unhappy customer. from 21207, Maryland
October 16th, 2019
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Stay away - Scam - Cost me $1.5k
I signed up for both gas & electric because the salesman told me it would save me money and was good for the environment. And, for the electric one, they also gave me bonus miles.
What they did not tell me was a) it would cost more $1.5k MORE than comed or people's gas over the course of 1.5 yrs.
The only way to get a $150 check back is to sign on for another year -- and then the low rate only lasts 2 months and you'd have to call again. (PS - the airline miles come at a higher rate -- I didn't even want them!)
Now I am out $1,500 for nothing. What a waste of money and a fraudulent company. They say they aren't fraudulent b/c the fine print tells you that the rate is variable and can go up. Righhhhhht.
Liane from 60657, Illinois
October 29th, 2019
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Rip Off!
I signed up with them at AMC theater to get a 25 gift card. Big mistake. Bill eventually doubled and I get a $2-3.00 check in the mail which wasn't worth thetrip to the bank. Their supply rate is currently .12 vs .06 from electric company. Do your research and don't sign up on the spot before you have compared rates.
No mo NRG! from 60429, Illinois
November 1st, 2019
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Liars
Was at sams club they had a NRG Rep there they approached me and asked me to switch to a NRG they told I would get a $50 gift card for sams after 3 months of service. Never got the gift card. So I cancel my service them!
Rob from 19609, Pennsylvania
November 9th, 2019
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RIP OFF
Don't sign up with this company!!! They get you in at a low price for 3 months, expecting that you won't check your electric bill. After the 3 months fixed rate expires, the rate gets stupid high and keeps going up especially once the air conditioner shuts off for the season; they try to keep the $$$ the same on your bill by raising the rate.
RIP OFF from 19055, Pennsylvania
November 10th, 2019
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Theives
I had NRG for 3 months that is it. I signed up at Sams club, They promised that my rate would be the same for 6 months, .05... But it was that for the first month and then went to .15 the second month. When I called the manager made an excuse saying their costs went up threw AEP. So I cancelled of course they did not cancel it they lied again so the next month when my bill went up over $200 more then the previous month I had to call AEP themselves to complain and cancel. Anyone claiming they are legit must be an employee... Cause it is a big scam.
Shawn from 43701, Ohio
November 21st, 2019
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Harassing sales reps!
For all those people saying others are stupid for not listening to the rep saying you have to call after the promotion period, hear me out. THE SALES PERSON DID NOT TELL ME YOU HAD TO DO THIS. In fact, the guy straight up LIED TO MY FACE and said it was a fixed rate, which is completely FALSE. I also did not give him permission to sign me up, I told him straight up, I'd have to discuss this with my S.O. before I commit to anything, yet he somehow weaseled his way to manipulate me into signing some shit, saying he WASNT signing me up, that it was just for future reference that'll make signing up easier and I'd be added to the mailing list. When I got home and checked my email, I called immediately to cancel. Someone called me later that day to survey me on my experience. This lady was extremely unenthused and rude. The same rep who got me to sign up harasses me every single time I come into the store. He was aggressive and nasty to me ever since. I've had to tell managment of the walmart they post up in about this experience because its extremely unprofessional. I just had to write this experience on here to warn people about these sales reps. They're truly terrible people.
Brittany from 18017, Pennsylvania
November 27th, 2019
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What a scam
Last year in December 2018 some nice lady was stop me on some cinema place about promoting nrg , and if Im interested to switch, because price was ok and even lower than ComEd, I was switch to nrg, of course she forgot to mention one important thing, like must call nrg every 3 months to negotiate price of Elektryk...??!! After one year of reaping me off I was checking my last bill something is to high and of course price was double than ComEd !!! After calling customer service everything was explaining to me , what a shame it was to late of this , when I was decided to cancel and switch to ComEd they told me this will keep them 1-2 service before this will happen!!! Plus they will charge me even more before this will happen!!! Thank you nrg for this scam !!!
Tomasz C from 60706, Illinois
December 9th, 2019
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Scammers
I got taken in for Southwest rewards miles. NRG looks like it has competitive rates at first, so I figured why not. Three months later, my electric bill tripled. Good luck getting anyone from customer service on the phone.
Scammed from 15317, Pennsylvania
December 24th, 2019
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slowly increased bill so i would'nt notice
If you go through NRG as an energy supplier you need to check your statements! We have been getting high electric bills so we thought we would solve the problem and get a wood stove. I have just checked our meter because our bill should be coming any day now and i was excited to see what our bill would go down to.
We've used 1350 kwh this month. similar to last January 2018 the difference is we were charged 0.0540000 X 1350 kwh= the cost of energy usage, then with the fees our bill was 161. < this was AEPs rate.
We were offered what they said a better rate. so we took it in February. It was 0.0560000 X kwh < which is'nt better but i did'nt know any different to look at the bill and know what i was looking at. after a couple months they raised the price. to 0.1190000.
so this Dec/January we are being charged 160.65 ALONE for usage
last January we paid 72.90 for usage and a total bill of 161.
i called the supplier and they said too bad so sad that we didn't call them after the 3 month contract they didn't tell us about so our cost went up.
our meter has not been read yet so we will yet again get another high bill because NRG says it will take 3-30 buisness days for it to cancel. i am NOT happy.
485$ we overpaid since june (when the rate doubled!) - june-january
DONT - Pick NRG
i will not stop writing bad reviews until you make this right. i already have alot of people canceling your service after hearing my story!
amd from 45601, Ohio
January 8th, 2020
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Ruuuun Awaaay from NRG - Price gougers.....
These guys charge you 16.9 cents per kwh when you can get rates today (1/10/20) as low as 9.8 and avg around 12.5. For my average 2100 KWH/mth at 16.9 cents, my supplier cost is $354. At avg 12.5 cents my cost would have been $263, an overcharge of about $90 per month. If you shop, you could get a rate of 9.8 cents, or in my case, a supply cost of $206. Now, who wants to pay $354/mth to NRG, or, $206/mth to a competitor????? Stupid me, just caught this and I have been gouged for $150/mth EXTRA for 5 years!!!!! CHECK YOUR BILL!!! DO NOT PAY 16.9 CENTS TO NRG WHEN THERE ARE SO MANY OTHER COMPETITORS OUT THERE, THAT WON'T CHEAT SENIOR CITIZENS, OR ANY OTHER VICTIM THEY CAN FIND. Oh, by the way, I never signed up with NRG, I thought they were Eversource's default supplier... Just sayin'... Ruuuuuuuun from NRG.....
Joe from 02649, Massachusetts
January 10th, 2020
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SCAMMER!
I felt sorry for myself that I just noticed my rate was too high. NRG representative lied. He did not explain to us to call every 3 months to update the rate. I called the NRG and asked why our rate is .109 and said we never called before the promotional rate ends. Ridiculous! Rep never said anything about that. Sadly they will still bill us for 2 months after cancelling them. Being screwed for over a year.
Delia from 61529, Illinois
January 15th, 2020
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Scam
They harassed me I didnt even want to sign up at Walmart. I e cancelled three times and they still keep contacting me they wont leave me alone!!! Dont sign u with them they are fraud.
Riah from 43830, Ohio
January 20th, 2020
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Angrier by the Minute
So, I've just figured out that going with NRG on my home and several rental properties has cost me nearly $4,000.00 (YES FOUR THOUSAND $$) in the last six month. I have my account set up to be automatically paid and they are set on budget billing. So, I get alerts that tell my the amount of each bill, but its only at the end of the year that the budget billing # goes up or down. You can imagine how I felt when I saw astronomical raises in budget billing. For example one property went from 261 to 456. I couldn't imagine what those occupants were doing!! Since one was my home, I knew something was off. When I signed on with NRG, I got a low rate (4.7) with a three month freeze knowing that it go up. Of course I figured it would go up to a fairly normal market price. I reviewed the contract and it is limited to 30 percent per month, but I didn't think that would be the minimum. Right now my rate is over 14.1. I guess next month will be 18.3, followed by 23.8, 30.9 and then 40.15. WOW. that rate would make my bill 1,127 at home as compared to 261. Well, thankfully the end of the year came and I was notified by Ameren that my budget billing was going up to 456. Of course Ameren wasn't looking at the 30 percent monthly hikes either--had they done that they would have been able to see that by the end of the year, the rate would have increased from .13 to .31. Not even Ameren would foresee the $261 going up to over 1,000. I guess the idea is to rip me off as long as you can until I get wise. How greedy can you get?
Rick McPeak from 62246, Illinois
January 20th, 2020
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Terrible
they are nothing but scammers haven't saved me a dime and then when I called to cancel they said "are you sure because you cant get us again for 6 months" ...Are we kidding so your telling me I can not sign up again for your program that saved me no money and I can not longer be overcharged?
mad customer from 02131, Massachusetts
January 22nd, 2020
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Ridiculous
I signed up in december 2019 my first bill didnt show anything got my second bill shows an amount of 404 plus my regular bill which was about 328 a total of over 700 I'm so pissed they will be getting a call from me
Me from 21904, Maryland
January 28th, 2020
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Bill robbery
Hello. I canceled all my accounts with them, though they are people to trust. Same story with everyone, you didnt call and Nrg increases prices. However I called 3 or so month ago, they dropped the price and send out gift card for $25. Than raised price and stole hundreds. How is sams club or others retailers can put them in their stores???? People, run away!
Y. Horbach from 15202, Pennsylvania
January 31st, 2020
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Total scam, you will get ripped off by these con artists
Same as others , signed up for slightly lower rates and told this would be ongoing. I'm on budget payment so power company estimates monthly bill based on previous usage then there is a balloon payment at end of year. Problem is NRG more than doubled my rate after a few months without my knowledge leading to a bill over $700 more than previous years. The call every 3 months is bullshit, no one should have to do that and if they raise your rate they should be required to inform you. NOTHING MORE THAT A RIP OFF SCAM . DON'T DO IT.
LRICH from 17055, Pennsylvania
February 3rd, 2020
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Complete scam artists , should be illegal
Signed up to NRG at the airport for the air miles and theyve creeped my rate up to nearly triple the best price in the market , Ive paid around $1000 extra this winter due to NRG , should not be allowed !
Brian H from 19425, Pennsylvania
February 12th, 2020
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Solar Panel Payoff
Inept, unprofessional, with their head up their #%&. These people have no clue about customer service, adherence to policy or anything closely related to running a business. Do NOT start using them for services, and if you have a choice, opt for another provider!
Bill from 83616, Idaho
February 14th, 2020
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Fraud
This company fraudulently had me sign up in Sams club telling me I was already sign with there company. Do not trust them
L Quinn from 60490, Illinois
February 15th, 2020
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Total Scam - DO NOT SIGN UP
We used them for electricity. First 3 months was slightly lower than AEP. We forgot to call at the end of 3 months to renew the rate (which is ridiculous that you have to call every 3 months) and last month the rate was .064 (AEP was .054). Just got the bill for this month and now the rate is .084 (AEP is still .054). Complete scam artists. I will NEVER recommend this company to anyone. Other family members have had the same experience with the price gouging. I cannot say enough now much I hate this company.
Dan from 43207, Ohio
February 18th, 2020
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Big Rip Off. Stay Away
I signed up with a low rate of .05 kWh. It's kind of like the frog in slowly boiling water analogy. They slowly sneak the price per kWh until it's more than double when you notice what's going on. It takes another billing cycle to get rid of them. Cost me hundreds of dollars more than the electric supplier would have been if I had not switched. Terrible decision
Frank from 44643, Ohio
February 18th, 2020
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Scamming
I called to cancel and they hung up on me twice.
Chris from 02125, Massachusetts
February 20th, 2020
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Cheap for the first 3 months. Then watch out!!!!
I signed up with NRG after talking with a rep several months back. At first it seemed great because I was saving a few bucks on my electricity by going with them. After the 3 month contract special was up they kicked me into a higher priced tier for the next three months with my bill going up all three months. Even though I used less electricity in Feb 2020 it was even higher than Jan. My rate increased twice in the last 3 months.
Don't go with NRG.
T from 43231, Ohio
February 20th, 2020
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Terrible company
Worst electric supplier ever! Dont fall for promotional scams. They charged us double price for electric after a 3 month promotional period expired which I was never told was a promotion in the first place. I even asked if the price would shoot up and they said it would remain the same price for a year. Not only are they liars, but they double charge each month and apparently thats how they make there money because they cant keep customers long enough to do so.
hwarnock0507 from 44730, Ohio
February 26th, 2020
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Increasing rates
Started in August when use and price was low. By late February, once rates became "variable", NRG increased rate from .47 to.71. This is a rip off
Potomac MD User from 20854, Maryland
March 5th, 2020
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Worst Heating and Air condition company ever
I wanted central Air for the summers but the salesman; Ziv, talked me into getting a heater as well.. My heater was doing great and was only six years old. But the smooth talking salesman got me to order heating as well.
I am 80 years old and get cold easily.
Where I sit is right in front of a floor vent. When ever the heat goes on, there is a blast of cold air right at me.
They sent a specialist to check the heater and after checking it out he said I should shut down the vent. WHAT? My old heater was fine, now Im freezing.
NEVER TRUST this company or Ziv the salesman.
I would pay to have my old heater back, it worked perfectly.
Worst heater ever from 91605, California
March 19th, 2020
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Price gouging after contract expires
I switched from NRG back to my local supplier after NRG messed up my billing then failed to renew my contract. After one month my electric bill doubled. Customer service said that was the variable rate now. Pretty bad during these times people losing their job NRG decides to double their price.
RT from 43149, Ohio
April 15th, 2020
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Terrible - rate tripled in 3 months time.
Started using them as they were cheaper than West Penn. That lasted 2 month. Rate tripled and compared to West Penn they are more than double now.
RagsKP94 from 16803, Pennsylvania
April 16th, 2020
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Ripoff
I switched to NRG to get a Southwest Airlines promotional reward (miles). The intro rate was lower than I was paying. However, over time they increased my rates to 2.5 times market rates. Shame on me for not noticing right away. When I noticed I switched back to BG&E as my supplier, reduced my rates from over $.15 to under $.07 per kWh. This is their business model. They lure people in with promotions and teaser rates and then count on the fact that most don't analyze their bill each month and/or the fact that the process to switch back isn't transparent or easy to figure out. I will say that once I called they offered to reduce my rates and when I persisted in saying I wanted to end the relationship the woman I spoke to did so readily.
My mistake of switching to NRG cost me hundreds of dollars easily. DO NOT USE THIS COMPANY TO PROVIDE YOUR POWER.
Deceptive company!
Andy from 21152, Maryland
April 17th, 2020
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Rate
Do not use these scammers. They will double your utility Bill in 3 months or less. They need a lawsuit filed against them.
Lou from 15438, Pennsylvania
April 27th, 2020
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Worst too much expensive
I used to pay 80 dollars average but after switching to this My cost went up to 400 dollars.. never ever try this.
S from 69173,
May 30th, 2020
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This is a scam!!!
I was approached in a Walmart. I was intrigued! Then after 3 months, my bill spiked! So I tried to cancel it. I was told that it was canceled, but I was getting bills $400-$500 a month!!! I cant afford that. Come to find out thy not only did the rep not cancel the services, its price is more than double of the actual electric company. Please dont ask to speak to a supervisor because in this multimillion dollar company, they only have one that is able to help! I was robbed for damn near $3000!!!!
Pissed Off from 44052, Ohio
June 17th, 2020
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BAIT and SWITCH!
BEWARE of this company!!! NRG will promise to save you money and at first you will. But they will then change your account to "variable" and before you know it you will be paying DOUBLE or more. I contacted my previous supplier, Penelec and inquired about their rate. (the company NRG promised to be cheaper than) They quoted me a rate of HALF what I am currently paying with NRG. When I called to cancel the operator said that after 3 months my account went to variable and that yes I was paying a much higher rate. WOW....pretty much blatant theft right there. DO NOT fall for their sales pitch. This company is corrupt in their business practices and has infuriated many customers according to their reviews. I wish I had known before I made the switch but they caught us at Walmart where I couldn't fact check them. They tell you how they want to save you money and why wouldn't you switch? Nice sales pitch but unfortunately it is NOT TRUE!
Joe from 16441, Pennsylvania
June 25th, 2020
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Scam !!!!!!
Scammmm don't sign-up
F. V from 01970, Massachusetts
July 13th, 2020
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Dont get tricked by the Promotions they offer
They initially start off with a nice plan stating that as a customer we dont see any change in the rate plan. With out any communication, they doubled the price of the kilowatt per unit and when i asked them to cancel it , they say it may take 2 billing cycles during which time they continue to charge the hiked amount. Stay away from these marketing tricks.
NrgVictim from 60004, Illinois
July 13th, 2020
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Doubled bill - no warning
They doubled my bill without warning. They told me that once the promo is over that the price would potentially go up to market value. Doubling isnt market value. Scummy business practice
James from 17754, Pennsylvania
July 14th, 2020
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NRG reatail solution another scam
Total scam. In Chicago they try to sign you up in Menards. They are charging rates twice the amount you would be charged using ComEd. They charge 0.119 when
ComEd charges 0.071 per kWH. It 67 % on top of what you should be paying.
I asked them to provide me with the written contract. Did not get it from the. The bill comes from the ComED. I thought that the ComED is rising the prices but when I called ComED they said that it is a third party provider not them, who is charging me such a higher rates. I never got any letter from them. They just operate the call center and singn poeple in at WalMart, Menrads... This is a total fraud. Lack of transparancy , lack of proper billing. I filed a complain with Illinois Commerce Commision. I was told that people file the complains against NRG Retail Solution with the Illinois Commerce Commision.
If I did not call ComEd and complained about the higher rates I would be still paying high rates. The cancellation of the contract takes two billing cycles ( two months ).
They singed you in without your knowledge in one day.
Rafael S from 60657, Illinois
July 23rd, 2020
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I always stayed away from that crappy company
They seem to have no renewable options, meaning they mostly use the most polluting source of energy such as coal. Their sales tactics are despicable. And, if you compare electric rates, they are not competitive.
Get The Crooks from 19363, Pennsylvania
July 27th, 2020
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Do not switch to NRG Home
They will switch the initial rate without notifying you. They will actually double the initial rate. That is how they make money. It may take more than two billing cycles to switch back to your original or a new supplier.
Marzena from 60115, Illinois
July 30th, 2020
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NRG is a scam / these are con men and crooks
The set up in Walmart, they prmise to always be cheaper than your supplier, then they more than double the rate. These are crooks
NRG is a scam / Crooks from 19312, Pennsylvania
August 16th, 2020
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NRG Home Power is a fraudulent company scamming people
These are crooks that promise savings then double or triple your bill.
NRG FRAUD from 19406, Pennsylvania
August 17th, 2020
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Horrible customer service-HORRIBLE
Do not sign up for this company!!! They will ROB you. They signed me up telling me my bill will be lower than what peco can offer. Sign up, and then 6 months later they are charging me DOUBLE what peco wouldve charged me. PECO IS 6 cents per KW, NRG IS 14!! In a time where more than half of our WORLD is out of work with NO income, they are doubling the price for their energy! With no warning of a doubled increase!! Do not ever give these fucking scumbags your money. Ever. They will rob you and leave you hanging to die. Fuck you NRG.
Patrick from 19147, Pennsylvania
August 18th, 2020
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Overpriced and Very Poor Customer Service
I probably should have requested to speak to a supervisor but I am fed up with all of the hassle & pleading for better service. When I advised the agent that I had a lower rate available than NRG was offering & asked if NRG could match it she said that she would change it to the (higher) NRG rate and went into the rest of the spiel they read off. If you dont review your monthly price with NRG compared to other companies you will most definitely be overpriced! I overpaid $127 monthly for at least several months!!!
Disappointed Former NRG Customer from 19608, Pennsylvania
September 3rd, 2020
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Complete and utter scam
was approached at Best buy, have noticed mtd and month over month utility bill has escalated exponentially shame on a company for taking advantage of people especially during this time in our country. Should be shut down by BBB. They promise to lock you in at a better rate lower than what you are being charged by regular provider, feel like they should be sued for purposely misinforming customers.
ko12 from 17543, Pennsylvania
November 6th, 2020
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STAY AWAY
Stay away cant believe their in business. Total CON GAME. My wife paying the bills, I never noticed. Rates doubled within months of signing up. Complete scum bags.
Michael folan from 60618, Illinois
November 19th, 2020
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Crappy company n service
This is the most fraud scam company.. How you going to charge me 180 bucks for 78 dollar power usage?. Not only that i didnt even know my account was still active until i look at my recent bills. I cancelled this stupid company 7 months ago n somehow magically come back and renewed? Gtfo
Harrison from 43055, Ohio
December 11th, 2020
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Scammers
Watch out people for this scammers. They overpriced my bill not because of my usage. They didnt help me reduce my electric bill. Instead, I was paying two separate bill . I am paying my electric bill for the company I am using and also paying ngr bill. I found out to my electric company that ngr was charging me 3 times more than the amount I was paying per kWh with my electric company. I went from paying $30-$50 on winter time and $51-$80 on summer time a month with my electric company , to $230-$500 a month when I signed up for nrg without any changes in daily routine. Theyre MTF scammers. Dont sign up please or you will end up where I am now with a $500 bill to pay and no food!
Gracia Angry customer from 45238, Ohio
December 23rd, 2020
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Thieves ( NRG )
My electric bill doubled and I didn't even confirm their use, because I wasn't sure. Don't sign up with them , you'll be sorry. I'd like to see a law suit started for everone who was TAKEN !!!!
NRG don't do it!! from 15658, Pennsylvania
December 26th, 2020
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SCAM SCAM SCAM
They will offer you a low rate and tell you to "follow up in a few months when the promo ends" if you don't, they will double or TRIPLE your rate.
SCAM!!!!! The gift card is not worth it!
SCAM! from 43230, Ohio
January 5th, 2021
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This company is a SCAM! Be very careful!
Do not sign up with this company. It is a total scam company that the number in their website is not even correct. Avoid this crooked company at all cost. Will give you a $25 Best Buy gift card and first 3 months a slight better rate than BGE but will increase the rate by 40% after that with no notice. If BGE charges you 7.5 cent these crooks will make you pay 12cents per kilowatt.
Do yourself a favor and avoid this horrible company.
Endrit from 21093, Maryland
January 16th, 2021
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HORRIBLE COMPANY
I have been an NRG customer for several years now and truly regret ever doing business with them! Anytime I have a problem and need to reach out to their customer service it is a long and aggravating process. I have to keep calling over and over and cannot reach the person that is supposed to be assisting me. I hate constantly being told that they will email the person that is handling my claim rather than being able to speak to him or her directly. And needless to say no one ever calls me back. NRG has absolutely no clue what good customer service is about.
Ida A from 11566, New York
January 22nd, 2021
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Scam
They offer a lower rate, which is true on paper, but the fees made my bill the same as paying the supplier directly, which I had been before. You get an annual check, which was decent the first year. But the second year they increased the rates by 50%, and the check was much smaller. This year my bills have DOUBLED what they were a year ago, which was already 50% higher than the year before that. The check I got recently was almost nothing. I made sure nothing in the contract said they could do this before I signed anything, so they are doing this without telling you, even in the fine print. The bill I opened today was over $200, and shows I use less kWHs for that billing period than I did for that period a year ago, when my bill was less than $100. Stay the hell away from this company.
Pissed Off from 62401, Illinois
January 26th, 2021
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Good price for 3 months, then you see the real prices without notification
They grabbed in a local Walmart. Convinced me NRG is cheaper. I noticed over time that my $/KWH kept increasing. That said, they have not told me that the offer was only valid for 3 months, no informing me about the change.
Don't waste your money!
Resident in City ave from 1913,
January 28th, 2021
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RIP OFF
They did not explain very well about the call back. I should not have to jump through hoops to keep my electric bill at a reasonable cost.
RIP OFF from 45014, Ohio
February 1st, 2021
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Trash
This company is a joke, I went from paying 180$ a month to more than double that when I used NRG. Nothing dramatic changed with how much electric I used either.
D from 43123, Ohio
February 26th, 2021
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Wow Just WOW
I would RUN and RUN as fast as you can from this company...I just got a 900 bill!! Now Last months bill was almost 800 I contacted the electric company I have NEVER had an electric bill so high, and of course, it was explained as to why it was so high...of course, my electric billing provider can't do anything because I was promised a different rate by this electric provider which ended up being a LOT higher....costing me triple the amount of what I have ever paid in the past! When I contacted customer service the only concern was getting me to stay, not in helping me resolve the issue while in the midst of a pandemic while I am fighting covid a month later. I am so disgusted and disappointed!!! DO NOT UTILIZE this provider unless you want a massive bill!!!
Paula R Matthews from 43207, Ohio
March 2nd, 2021
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SCAM!
They will charge you double or triple on your electricity bill.
Elizabeth Myers from 43062, Ohio
March 11th, 2021
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Crap
They are so quick to be on your account and take so long to get removed its ridiculous! I understood I was to call after 3 mon to change the rate but I want to cancel it. They make canceling impossible. You talk to people and think its been handled and all of a sudden oh we never received a call about canceling. Oh this is ridiculous! Scammers is what they are.
Pissed off customer from 60172, Illinois
March 12th, 2021
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Complete scam artists
They stand around In WalMarts selling their service this should be the 1st red flag! Then when they hook you they BANK on you forgetting to call in after 3 months and when you do forget then bump you to 10.9 cents per KWH where Ameren is at 4.5 cents per KWH. Way to screw people during these times we are in, if I could give 0 star rating I would!
Rled from 61611, Illinois
March 12th, 2021
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Lying and cheating
They approached my mother in Sam's Club with a fancy sales pitch so she went for it. Then after a free months she was hit with hundreds of dollars in fees, and a higher rate. My mother who is retired on disability went from $175/month on electric to well over $700 without warning. When we contacted Duke, they said these kind of providers are unregulated and can basically do whatever they want when it comes to charges. I don't know how they can sleep at night.
Charles from 45215, Ohio
March 15th, 2021
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What a scam!
What a scam! I have three accounts with them all of a sudden it tripled. I called and they said well we can lower it again but I have to call every three months. So between working raising kids businesses Im supposed to stop and do this also big rip off do not do not do not do it!
Linda C from 60130, Illinois
March 15th, 2021
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Supposed to be lower bill
I ran into these guys at Walmart and they were pushy and wanted to sign me up. The last few months. My bill has been 170 to 190 dollars. There charging 95 cents a kilowatts and aep is only 59 cents. I wouldnt recommend getting them. The last bill i had charged me 100 dollars by themselves. Aep charged me 77
Kyle Daugherty from 43701, Ohio
March 17th, 2021
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NRG is a scam
NRG is the worst company ever to use as a supplier, my bill went from 138 to 263 then to 368 and continue to go up please people do not fall for the scam the reps work out of Walmart. I never signed up for it
R.Wilks from 60419, Illinois
March 23rd, 2021
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NRG's Pricing Prowess
This review discusses NRG's pricing and their role as an alternative supplier of electricity. They supply the electricity to my provider, PP&L, so comment on that role actually describes my entire experience with NRG. I relied upon NRG as having trading experience and knowledge that might produce a better price than PP&L. Instead, I paid NRG 15.9 cents per KWH throughout this past winter (2020-2021), while PP&L was charging less than 8 cents. That gap is so wide as to contradict any real attempt at competition or skill at trading. It was a cold winter and I paid bills of $500-$800 per month. Before I was allowed to cancel, proposals from NRG's rep included price discounts for 3 months that would beat PP&L's pricing. That told me that NRG was ready to charge excessively high prices to existing customers to enable costly discounts to new (or renewing) customers. I will not do business with this outfit again.
Rick from 18451, Pennsylvania
April 8th, 2021
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Worst experience ever
I talk to one of there employees at Walmart west Chester oh. After he went with me all over the kWH charges
He stated that I ll save lot of money by switching from duke energy to NRG
At the end I was not confident I left without signing anything
He said anyway you ll receive a call from 800 number if you agree to switch to NRG give them the ok
I received many call from the 800 number but did not answer none of them.
Since the day I talk to this employee my electrical bill went up every month till I reached the bill of $480 I called duke energy they said that s because of the third party supplier that I did not even I had.
I was paying my bill without even checking what s in there
Instead of getting charged for 0.054 kwh I was charged for 0.094 kwh for the last 6 months.
Please everyone whose reading my review do not sign with please.
Messaoud choubane from 45069, Ohio
April 15th, 2021
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**STAY AWAY**
Your bill will always change, the prices continually go up, this company is a rip off. DO NOT USE. STAY AWAY from NRG. Your bill will be extremely high and they won't help.
Ashley from 61748, Illinois
April 27th, 2021
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Buyer Beware
As many others of talked about in their reviews, the company's business model appears to be attract you into an introductory offer, then charge obscenely high rates in the hope that you will pay your bills without paying attention. In my case, I have been paying .10790/kwh for the electricity portion of my bill, while PECO rates were .0627/kwh. When I called NRG, they wanted to offer me a new promotional rate.....I guess this works for someone who will stay on top of their tactics, but not for me. As it turns out, I have been paying out of market rates for many years.
Bill R from 19335, Pennsylvania
May 14th, 2021
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Put me in the poor house!
I switched after being approached in the airport and since Im on a PECO budget plan I wasnt checking monthly bills and just got a catch up bill for over $800 and my monthly budget job mped up by $55 per month due to high increase in NRG charges! Total scam!!! Im dropping them immediately and may pursue legal action.
PoorHousewife from 19090, Pennsylvania
May 14th, 2021
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Did not enroll me as indicated
I signed up for NRG and was told I would be a customer. I was never enrolled and when i checked back later to check my status and re enroll the per unit cost had elevated. My experience was no experience as the company did not folloow through.
No business as promised from 02360, Massachusetts
June 1st, 2021
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I didnt even sign up for this
An NRG rep came to my door and I I declined their services. 5 months later I get an email from aep stating my transmission is to be changed to nrg home. Door to door scammers.
Unhappy non customer from 43224, Ohio
June 8th, 2021
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Scam!
Was shopping in Walmart and was approach but NRG salesman. Was told if I gave my information I was only signing up to receive info and was to receive $20 Walmart gift card. Did not receive gift card and starting receiving emails thanking me for signing up for an account. When I called they confirmed I had indeed signed up. Do not fall for this. Especially when they say they are using your drivers license only to validate you are a Duquesne Light customer. Scam!!! When I called to ensure it was cancelled I asked for my gift card and there was no way for them to give me one.
NRG salesmen in stores running scams! from 15108, Pennsylvania
June 11th, 2021
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Charged Twice as Much as PECO Rates
I don't remember signing up but it was only after reviewing my outrageous bill in detail did I realize that NRG was charging me $0.119/KWH when PECO's pricing was $0.0640...nearly double the costs and I had been paying that rate for over 2 years. Shame on me for not looking at my bill closely but shame on them for charging nearly double PECO's rates. In all, I think I paid nearly $2,000 more than I should have for the past 24 months!
Sally from 19474, Pennsylvania
June 24th, 2021
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These are thieves
They are thief. Lied to me that my energy bill would go down if I chose them as a service provider. It went up 200%. Later heard from other people that they are fraud.
Deepak Lamichhane from 40368,
July 12th, 2021
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fraudulant company
Stay away from them! There bullshit promise is good for 6 months but then hiked way up above variable,..then 60 days to cancel and they raise it even further!
Stick with aep or shop around !
matt jivanjee from 43207, Ohio
July 13th, 2021
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Stay Far Away
I ran into a young lady at Walmart that convinced me to switch over after showing me how much money they could save me. My bill was about the same (everything they "saved" me in electric fees they made up for in rider charges). I was fine with this, since I couldn't tell a difference in the total amount I was paying. After 6 months my bills shot up hundreds of dollars more than what I was paying before (comparing to the same months last year). When I finally had 2 straight bills over $700, I had to call and cancel. Be prepared for looooong wait times if you try to call and cancel.
Joey from 45255, Ohio
July 27th, 2021
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Bad Walmart Enrollment Experience
On 7/19/21 I made the mistake of enrolling with a salesperson while shopping at Walmart. The salesperson looked up my rate online and showed me that NRG's rate was more than 20% lower than my current rate through Duke Energy. When I got home, I reviewed my latest bill and the rate I was paying was actually lower than NRG's rate. I immediately filed NRG's "Notice of Cancellation" form via email. They responded that they could not cancel it, that I had to call Duke Energy (current supplier) to cancel. I called Duke Energy on 7/20/21, explained the situation and they told me that they would take care of it. On 7/27/21 I got a letter from Duke stating that NRG would be my new supplier unless I called Duke to cancel. I called Duke on 7/28/21 to cancel NRG for the second time. Hopefully this is the end of it.
Larry from 45011, Ohio
July 28th, 2021
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NRG is a scam!
NRG bribes you with gift cards for the store your shopping in. They promise you super low rates then after a few months they raise their rates extremely high! When I called to speak about this all of their employees were rude. You can tell they hate their job. Probably because everyone hates their company. They must get 1000 complaints a day and they do not do anything to satisfy the customer! Imagine a normal gas bill in the winter being around $80 then add another $70 if you have NRG! Why have NRG?? Just stick to peoples gas alone and save yourself half the bill!
Miranda from 60601, Illinois
July 29th, 2021
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Bad Business Practices
They doubled my rate with no nonfiction. Call and was told there was nothing I could do about it. Call utility company and stop all payments.
Harry from 19060, Pennsylvania
August 2nd, 2021
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Dont GET NRG SCAMMER
I paid 600 dollars on electric double every month electric company said they are a scammer collector dont say or display contact to that company
Dont get NRH from 43130, Ohio
August 4th, 2021
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Why do i always have to to avoid above normal rates.
Don't waste your time there are better companies.
Doug from 45065, Ohio
August 5th, 2021
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Jacked up my rate because I didnt renew
I was with them for a year and had pretty competitive rates, but apparently I didnt renew so they doubled my p/kwh. I called to cancel and they offered me another competitive rate, but they effectively wiped out any savings Id had for the year by doubling my rate for 3 months.
Its a pretty dirty business model. Dont use them.
Ryan Kay from 19125, Pennsylvania
August 5th, 2021
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DO NOT SWITCH TO THIS COMPANY
I was paying mover 8x the amount I should be with these frauds. Never again. Taking from the poor. DISGUSTING
cjs from 62301, Illinois
August 16th, 2021
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Scam!
I was told after 3 months, the plan would automatically stop unless I contacted them to renew. Big mistake! NRG automatically enrolled me in a 6 month plan and my electric bill DOUBLED!!
Anna Perdue from 43701, Ohio
September 2nd, 2021
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beware
Ripoff. Their little tricks of a cheap gift card shall be paid back ten fold within a year. They're a useless middle man
tbone from 60035, Illinois
September 13th, 2021
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Scam ,fraud
I switched to nrg 5 months ago and my bills become higher $ 30-40 its scam you should watch for sales persons specially those at the food market they only Want thier commission
Hasan from 45040, Ohio
September 15th, 2021
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high rate
promise .06 per/kwh, I never notice till I look at the bill. NRG was charging me .081 per/kwh
Peter Hong from 19070, Pennsylvania
October 15th, 2021
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No ethics, it is a trap
They did not save me a penny but costed me hundreds of dollars. The last bill I paid, it was 10.5 Cents per KWH versus AES rates are 4.8 cents per hour. I won't even give them a single star. They are big company but they do not have any ethics. 218.75% more then AES. I will never recommend this company to any body.
LG from 45459, Ohio
November 11th, 2021
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Scam
I never signed up for this service. Was told I signed up at Walmart, with an email address and phone number that weren't mine. Have been waiting for a response from a supervisor from NRG with no contact. NRG representative told me that independent contractors at stores will do this to get commission checks. Hours on the phone to "cancel" a contract I never entered, is infuriating.
Nicole from 15620, Pennsylvania
November 30th, 2021
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NRG SUCKS
I called to cancel them because it was coming out too expensive, they canceled my electric but not my gas, and when I called to cancel my gas with this company, my bill was delayed a lot and I received two bills in one, twice.
I received my latest bill, after months of waiting for final adjustments, and it's over $600, so I call BGE to find out why and it so happens that this company wasn't sending my meter readings to BGE since July 2021.
Would Not Recommend This Company. from 21030, Maryland
January 6th, 2022
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SCAM
did not save me anyting in 2 months. one was dead on arrival.if you try to contact them all you get is Not Found for their web page
Electrical Engineer from 06237, Connecticut
January 9th, 2022
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Not worth it
Im not usually one to fall for the people at Walmart. But times were tough when they found me. Saving money and I dont have to do much? Sure! They failed to tell me that the rate I was given only last 3 months. Apparently it was in the 3 pages of the tiniest font terms I received. I only called once to get my rate lowered. The next time I asked to cancel. Apparently that takes months too. Ive called 4 times to get it cancelled and finally had to ask them to send me a letter confirming it. Just got the letter today stating my electric provider will start being my main source in 30 days. On Dec they charged me $108, my electric company would have charged me $55.
LB from 43219, Ohio
January 20th, 2022
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Non-responsive Customer Services
I received a letter in 12/2021 that NRG does not support Net Metering and that if I need to contact customer service to make changes to my acct to contact them - so I did, by phone (No One Answers - on hold for 20+ mins before I hung) - so sent an email to Customer Service, never got a response.
I Ramirez from 18330, Pennsylvania
January 24th, 2022
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Don't overstay your contract. Theyll double your rate
Went from a contract rate of .041 kwh to .099 kwh when contract ran out. They will price gouge you in a minute.
Doubled my rate from 43125, Ohio
January 27th, 2022
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SCAM
I wish I would've looked in the reviews before signing up. They try to entice with saving money and a gift card after your first three months. I was naive and signed up and that was a BIG mistake. I did save a few cents my first 3 months but it was literally cents and I received my giftcard for being a member. This winter I started getting $200-$300 outrageous electric bills for a 1 bdr apartment. I immediately called another electric company and found out theyre changing ridiculous amounts for kilowatt and the company I called told me my bill would've been over $100 less without them. This is a total scam! Buyer beware. NRG offered to adjust my bill if I stayed with them but since I decided to cancel it was a big F you you're stuck with this outrageous bill.
John from 43230, Ohio
January 27th, 2022
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BEWARE
I will say, that if you are very very good at maintaining contact with them every 3 months to "renew your rate." There is a possibility they could save you money. PLEASE if you risk it with this company, READ THE FINE PRINT and fully understand what you are getting yourself into. Their business model is bogus and they hook people with their promotion prices and then slowly raise your rate in the background without notification (unless you are on a 6 or 12 month plan apparently). This is where it gets confusing for me. I don't recall being given this option, but of course the people that work at stands in Walmart on commission are probably told to push the 3 month plan to make more $ because people will obviously forget to call in and renew their rate every 3 months. There is zero integrity in this company. It's all a promotion and then they can just raise your rate as high as they want once that promotion is over, unless you call for a new promotion. Our current electric bill is over $1,000! In the middle of a February snow storm, they had the audacity to charge double the normal rate for my fully electric home to my younger brother and 8 month old son. I guess we freeze to death or starve. They have been way over charging me for electricity since April 2021 and I had ZERO clue that I was supposed to call them for a lower rate. I take some responsibility for not reading the fine print. But calling to renew every 3 or even 6 months in the middle of pregnancy, raising a baby, and death of a family member is ABSURD. Unless you are hyper organized and can remember to call them regularly, I would just stay FAR FAR away. There's too many things going on in life at any given time that's what they are banking on. That you will forget, not notice the increase over time and then make a killing off of you.
UnhappyCustomer from 15003, Pennsylvania
February 4th, 2022
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SCAM
I enrolled while shopping because the gentleman told me I could cancel within the first ten days. So later I looked them up on BBB & found terrible reviews. They skyrocket your bill after the first three months, so I called 6 times in the first three days to cancel & kept being told they don't have my account or phone number on file (even thought they emailed me the contract & texted my phone for a survey)...I had to cancel the enrollment through Ameren...funny they submitted the request to Ameren but couldn't find me when I wanted to cancel. If I could give 0 stars for the headache & lies I would. Luckily I'm out before they robbed me of money. Save yourself the trouble & avoid this sorry excuse of a company
Fallon from 62088, Illinois
February 9th, 2022
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Do not use this company!
They offered a lower rate than my electric company, however they failed to state it was an introductory rate, that automatically after 3 months it tripled. Total scam, I would NOT recommend this company!
William from 43356, Ohio
February 10th, 2022
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very poor customer experience, pushy sales
When it came time to renew the rate was going to double. Again basically forcing me to shop elsewhere. They were pushy on the first sale, and then really rude when they approached me after I switched. I would not go back to this shit company.
na from 21074, Maryland
February 15th, 2022
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2.8 times what the default utility rate was!
I dont know how these folks sleep at night, honestly. My elderly mom who is on a fixed income got talked into switching to this company while she was shopping in Walmart because they were touting supporting renewable energy solutions and she wanted to be a good citizen and support that. Long story short, that shopping trip cost her a total of $541.09 over the past 10 months. Her most recent electric bill for her modest 1500 square foot home was for $826.25 for one month!! I looked at what the default utility rate on that bill was and she paid $352.89 MORE ON ONE BILL than she would have had she not switched. These folks are predatory criminals. They should be ashamed!
SparkyChick from 45140, Ohio
February 25th, 2022
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Rates
I signed up at Walmart and received a gift card, not realizing the rate offered was only valid for 3 months. Since I pay my electric bill with autopay, I never really paid attention to the cost of electricity. I signed at a rate of 0.07 per kwh. After 3 months, I come to learn now that they raised my rate to 0.09 per kwh. Within a year, I was up to 0.12 per kwh, nearly double. When I asked why this was done, they said because I did not call them back to lock in for an extended rate. I asked if it was due to utility pricing and they said no. They raised the rate because they could, not because energy prices went up. They can raise your rate 30% in one month if they choose and you do not lock in a set rate. DO NOT USE THIS SERVICE
Daniel from 15108, Pennsylvania
March 2nd, 2022
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TOTAL SCAM
For the first 3 months being signed up with NRG, my bill was normal, maybe even a little lower than normal. Once the 3 months was up, my bill shot up by over $300. requested to cancel. request was ignored. here we are 3 months later and my account has just now been cancelled, but for the past 2 months, my electric bills have been over$600! I have sent multiple emails, chatted with someone on the NRG website. I was offered $75 refund check for my troubles. That doesn't quite cover $1200 in electric bills. Currently awaiting a call back from a supervisor. Do yourself a favor and avoid this company at all costs. (I got signed up at walmart one evening). don't walk away from these people...RUN. I'm happy to provide copies of my electric bills to anyone who thinks I'm just leaving a bogus review. And if ZERO stars would have been an option, that's what I would've selected.
tina newingham from 62558, Illinois
March 8th, 2022
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Liars
Signed up with them under the impression that my bill will not be impacted and that I would no longer have a distribution charge on my bill. Well guess what? My bill went up, the distribution charge was still there and NRG was charging $17.95 for being the supplier along with the $17.06 delivery from BGE. I cancelled with NRG right away after that. Ran into them in WalMart just the other day. I said no straight up and told them why. They said they were not on my bill. Well here is the proof.
Billing Period: Jan 26, 2022 - Feb 24, 2022
ELECTRIC SUPPLY $17.95
NRG Retail Solutions 17.95
BGE ELECTRIC DELIVERY $17.06
Customer Charge 9.00
EmPower MD Chg 193 kWh x .00642 1.24
Distribution Chg 193 kWh x .03909 7.54
BGE Federal Tax Credit -0.72
TAXES & FEES $0.47
MD Universal Svc Prog 0.32
Envir Srchg 193 kWh x .000147 0.03
Franchise Tax 193 kWh x .00062 0.12
TOTAL $35.48
Kimberly Fleetwood from 21001, Maryland
April 14th, 2022
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How screwed up can you get?
Here goes. I was a previous customer of NRG and canceled my account as of July 2019 to go with a different alternate supplier. With prices rising again, I decided in June 2022 to look for yet another alternate supplier. I decided to go back to nrg, whose plans and promotions looked favorable. Called customer service on June 7th and re-enrolled. After I went through the whole process on the phone, I was transferred to a third party verification source, which I understand is common in the industry. The third party verification representative wanted to know what name was on my account for my main supplier. I responded that I couldn't remember if my middle name was included or not and to wait a moment while I checked my last statement. She hung up. So I called NRG back and asked if the non-verification meant that I was not enrolled. Apparently, that's exactly what it DID mean, so I went through the whole process again with the NRG representative and with the third party verification representative. At this time, I was provided a confirmation number by the NRG representative and a verification number by the third party. I didn't hear from NRG after that and only called back on July 18th after a letter in the mail from my current alternate supplier that my rate was changing in August. I figured I had better double check with NRG about the enrollment process. Despite the fact that I provided a confirmation number and a verification number, I was told that I was not enrolled and that they didn't know the reason why. So, at that point, I spoke with another representative from NRG, who typed out the entire explanation of this episode and forwarded it to a support team at nrg. He gave me an "issue number" as a reference to use in confirming that I was enrolled from that point. He assured me that I would be. I thought I would give it a few days and call again to be sure, which I did on July 21st. Lo and behold, I was told by the representative that the support team responded to the representative, and ONLY the representative, not to ME: "the customer has to re-enroll!". JFC... what did they think I had been TRYING to do for the last 6 weeks? I was so annoyed when I spoke to the representative on July 21st that I'm afraid I used an expletive to describe an activity that is anatomically not possible. (). And I immediately called another alternative supplier and enrolled with them, cuz it is evident to me that NRG doesn't know its ass from Page 9.
LCB from 19018, Pennsylvania
July 21st, 2022
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Total Scam
It increased my bill for over 60%. Came to find out once I actually used my AC due to high heat in my city . For a bill that would only be $ 300 I am now paying 530$ .
Diana from 19122, Pennsylvania
August 9th, 2022
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Scam
Signed up at Walmart. They said i woyld save on my Ameren bill. My Ameren bill is $290.00 a month. I had to use a magnifying glass to read the small print from their e mail. My account with them for the next three months would now be $400.00 a month. Got a letter from Ameren about nrg and a phone number to call to cancell the contract. Took me 30 minutes on the phone with their argumentative phone rep to get it cancelled. A total scam
Ron from 61938, Illinois
August 21st, 2022
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Worst nightmare ever
I do not recommend this services to residential, customer services the worst in Maryland
Dissatisfied from 20871, Maryland
August 29th, 2022
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Scam
Went to Sams club and signed up
My electric usually runs 265 month summer I received first bill 610.00 checked with company said was adjustment This mint was 587.00 I called company cancelled and ask to speak with supervisor found out my present supplier charge is 7.5 and they were charging me 14.00 How is that savings Supervisor offered to send check for 100.00 WOW Taking up with Sams Club sure I am not only one getting Scammed Buyer BEWARE!!!!
Carol Yankanich from 19136, Pennsylvania
September 10th, 2022
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Over charging customers.
I went on the plan approximately 10 months ago first two months saved between five and seven dollars after that in the last 10 months they have cost me $641 more than American Electric Power AP. Would never recommend going with somebody different unless youre going to constantly babysit them and keep them honest.
Tony parkins. from 44883, Ohio
October 19th, 2022
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Scam
They sell the idea of a fixed kWh where I still had all of the charges from my utility and NRG adds a charge of their own doubling my bill.
Jake from 15074, Pennsylvania
October 22nd, 2022
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Horrible
Price started off nice then they jacked up their percentage and doubled our bill!!!
John Smitty from 43701, Ohio
November 5th, 2022
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Over priced
I signed up and was told that it would help to lower my energy bill but it turned out to triple my bill and I feel like I was highly lied to.
Sasha from 19720, Delaware
November 15th, 2022
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This company deceived you and does not give you all the
This company deceived you and does not give you all the information upfront. I was locked in at $.17 and the company told me I was overpaying that I needed to switch. There were some women who are working for this company at our local Walmart and advised me I was paying too much. I get my bill this month Im paying $1.36. My bills $195. This company is having the representatives get people to switch without giving all their information. They told me I would pay a much less price than what I had and now Im in $1.36 instead of 17 cents
Kim from 45305, Ohio
January 9th, 2023
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Billed at 18.399C kwh
Truth in advertising will be in play on this one. My plan was for 11.8C kwh and my bill shows 18.399. NOT GONA FLY!
Matt from 62634, Illinois
January 17th, 2023
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Do not fall for NRG
I signed up for a variable rate which was fine. However with out adving their rate went from $0.10 to 0.19/kw.
Langendorf from 21074, Maryland
February 21st, 2023
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Bait and switch
Ordered a 10 month plan for less than 6 ckwh. They hooked me up with a 3 month plan. Didnt notify me when it expired and tripled my rate. I have a complaint in with the PUC. DO NOT SIGN UP. THEY ARE CROOKS. Funny thing is i switched after i noticed the con and even with the open investigation they c allex and tried to screw me again. THEY ARE CROOKS READ EVERYTGING THEY SENT YOU IF YOU HAVE A PLAN WITH THEM LOOK FOR THE END DATE AND DONT ALLOW THEM TO SCREW YOU OVER.
Cold and alobe from 15724, Pennsylvania
March 30th, 2023
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NRG owns Cirro Energy
Terrible company. Try repeatedly to pay online because let's face it, who has time to sit on hold waiting for someone to come to the phone and take payment? We sure don't. Pay online still has not been set up even though it's been requested multiple times. We've been given all kinds of excuses and we're tired of it. Fix your online payment system already!!!! Just asked for the date my contract renews. The person on chat says they cannot take a payment and cannot give me details of my contract. You can bet when it's up for renewal, Cirro will NOT be getting a renewal from me. Their lack of customer service coupled with their high rates is just a ripoff for businesses and consumers alike! If I could give ZERO STARS I would.
L L M from 76310, Texas
April 3rd, 2023
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They lie and mislead
Nrg was at a local store, Shawn would hardly let me ask a question , I kept telling him dont sign me up for anything, he replied I am not just providing info. He lied about the electric rate of .042, it says in sign up info .062 for 1st 3 months. My energy was at .038 lower than what they stated. He misled, and lied. If I see them in my store I will tell all. I would give them negative 10 stars if I could.
Pam from 45248, Ohio
April 17th, 2023
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SCAM.
They tried to call me about a 'cash back' offer as a new supplier for electricity in my area. First, I don't pay an electric bill where I rent. Second, the rates offered are terrible and are not worth the 'cash back' offer at all. Finally, if they really are offering a sweet deal, why do they call from one number and tell you to call another number? This reeks of a bait-and-switch scheme.
Fred from 16503, Pennsylvania
April 25th, 2023
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Unprofessional employees
I was approached today by an employee/ salesperson by the name of Ari at the Stringtown Rd. Walmart & asked for my zip code. I politely declined (no thank you) and continued to walk away. This woman literally proceeded to FOLLOW ME as I was walking away and said I said whats your zip code and again I said Im sorry Im not interested and she said AGAIN whats your zip code??? I ignored her at this point because she was being extremely disrespectful towards me & she yelled at me to keep on walking I turned around and looked back at her and said excuse me?? And she replies you heard me then continued to stare at me and Bob her head at me while I was getting formula for my baby (who was also with me at the time). Absolute disrespect!!!! I will not recommend this company to anyone based off of my experience today. Do better!!!!!!
Morgan from 43146, Ohio
May 1st, 2023
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Scam
I was approached at my local Walmart by 2 reps for nrg and was told their rates were so much better than Ameren. I thought my $400/mo electric bill was bad for my small home. With no difference in our usage nrg is charging me $1200/mo even after I had cancelled twice. I live in southern Illinois in a very poverty ridden area and they offered me a $25 inconvenience. So they admitted guilt. Most people in my area make that much for the whole month. They are scam artists! Do not use them. They charge .19 kWh and you dont know until its too late
Maranda from 62882, Illinois
May 26th, 2023
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Only received $50 Rebate
NRG sent an offer for a $75 rebate. Only received $50. I have been trying to get the additional $25 for 3 weeks so far. Keep going back and forth with their customer service. JUST SEND THE CHECK YOU OWE ME.
Shorted me on the rebate from 18901, Pennsylvania
July 15th, 2023
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Shorted me on the rebate.
Received an offer for a $75 Rebate. They only sent a $50 rebate and I had to contact them over and over to get the additional $25. Took them about 3-4 days to get back to me via email each time. i shouldn't have to chase them down like this.
Shorted me on the rebate from 18901, Pennsylvania
July 20th, 2023
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Bad Business and Unethical
If I can give this company zero stars, I would. Stay far away from them. They are scammers. I've been using them for my energy supplier for almost a year and paid every month in full, on time. They will steadily increase your rate, but when I finally decided to cancel my service with them, I received the most outrageous bill I've ever seen in my life for electricity. They will find a way to make their money. Never in my wildest dreams would I ever receive a $388 bill for one month. Very unethical and I will make sure I let everyone I know to stay far away.
Tamala Lumpkin from 60643, Illinois
July 27th, 2023
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Thieves.
Charged me 17.6 kWh and tried justifying it. They are the worst and take advantage of people. Beware!
Josh from 18969, Pennsylvania
July 31st, 2023
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Fraudulent practices
I received a letter today 8/3/2023 that my electric supplier is being switched over to NRG effective 8/3/2023, i did not authorize this switch as i am the account holder and pay the monthly electric bill. They tricked my daughter into giving her address and then tried to switch without my knowledge for authorization. They should be fined for fraudulent activities
B wilson from 17020, Pennsylvania
August 3rd, 2023
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When the plan ends - prepare for a price-gouging ripoff!
In PA and signed up for a 12 month plan at a decent rate, however, when the plan ended, the rate went up 160% - which is significantly higher than PPL's base rate!! They mentioned they sent a letter, however I did not see anything except wording that even without a contract, the rate would be competitive! Maybe if I lived in a remote part of Alaska and wanted to save a few cents from running a gas powered generator!! This company is not worth investing in unless you watch them with a microscope. Horrible experience and will never go back!!
Not A Happy Customer from 18045, Pennsylvania
August 5th, 2023
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Terrible Company- Stay Away!!!
Horrible experience- do not let the contract expire. The new rates are more than double!! Price gouging scan-stay away!!!
PA Resident from 18045, Pennsylvania
August 6th, 2023
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Offered $100 gift card if enrolled but it was $20 and from there more issues
Offered $100 if we signed up but nowhere it was mentioned the 100. We got home and it was $20 gift card, not $100 and the rest was fine but we were going to save only $2/month in our monthly bills so we called to cancelled after reading how the rates jumped so high after the first 3 months. We were told we had to wait 2 billing cycles but we cancelled the 3rd day since we signed up so legally they had to cancell!! We had no access to a written contract with all info lady on the phone was saying until 3 weeks later and what we had didn't match with her info. We had no way to log in until waiting 3 more weeks so we just wanted to cancel. Too many inconsistencies and contradictory information. We were able to cancelled but not transparent and with deceptive practices. Do not trust this company!
Do not sign up. from 60191, Illinois
September 7th, 2023
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Most awful experience
This "supplier" company will sign you up with "verbal" approval, meaning that an associate that talks to you in a store can say that you verbally agreed to their terms when you actually did not. This company has been charging me 3x the amount I should be for 3 years. Yes, 3 years. I've lost thousands of dollars to this scam company at a time when money was scarce. DO NOT EVEN TALK TO AN NRG ASSOCIATE if they approach you. PLEASE.
Sara H. from 19534, Pennsylvania
September 19th, 2023
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Do not use, will cost you double, stick to West Penn
Good promo short term, but you costs will nearly double.
J from 15065, Pennsylvania
November 18th, 2023
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Save money and don't sign with NRG
I was charged my monthly payment as always through my local company on top of what NRG supplied. So my bill is $102 more this month. I cancelled with them as soon as I saw my bill. Don't be scammed by their reps on saving money!!! That's their job!!!! I should've walked way when I was approached in Wal-mart. Save money and just stick with your basic supplier!! Lesson learned!!!
Michael from 15425, Pennsylvania
January 17th, 2024
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Stay away.. scam and fraud
NRG harassed me to sign up at 6%. Then a few months later, my bill doubled. When calling them, which was a nightmare, I was informed that my new rate was 11% because my initial rate was only good for 3 months.
This was never mentioned by the person that signed me up.
Customer Service is horrible because they don't care about existing customers when they are scamming new people every day to sign up with them.
Scam from 45066, Ohio
January 18th, 2024
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DO NOT USE NRG
For some reason I signed up with them. They sell a good pitch. I just looked into my bill finally and called Duke to compare their rates. I literally paid $100 more a month bc of using NRG rather then Duke. $800 down the drain!! HIGHWAY ROBBERY!
Nicole from 45231, Ohio
January 22nd, 2024
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SCAMMERS
My electric bill is double what it was. Customers shouldn't have to contact a legit utility company every 3 months. Customers should be informed by NRG reps from the beginning that the rates double after 3 months. NRG doesn't tell you to call in 3 months, they don't tell you how much the rate increase is. It's a surprise
Summ from 60429, Illinois
January 27th, 2024
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NRG rates went up from 38¢ to 92¢ at the end of three month contract
Singed up at Walmart NRG service for a three-month contract. Since I had paperless billing and auto-pay, didn't pay much attention to the billing details. Due to the onset of Winter, thought that the high billing was due to the high usage of gas heating.
But when I checked the billing statements for the last few months, realized they have increased the gas rates from 38¢ to 92¢ as I didn't renew the contract. I was royally screwed on an average of $125 per month.
When I called customer service, they tried to give me a credit of $30. Even if I want to renew the contract, the new offered price of 38¢ won't be effective until 1-2 billing cycles which is ridiculous. So they want me to spend another $250 more when compared to PECO. If I want to cancel the service, again the same story - 1-2 billing cycles.
So don't fall for the NRG reps trying to lure you to sign up. STAY away from NRG.
DontSignupWithNRG from 19380, Pennsylvania
January 29th, 2024
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Rebate's Read the fine print
I bought a refrigerator from lowes and NRG offered a rebate threw Lowes for $150 gift card. I signed up with NRG and after I fulfilled the contract and asked where the gift card was NRG informed me in the 3 pages of fine print that you need to be an attorney to read it says if you ever received a promotion from them b4 you will not receive the gift card. This tells me they have to fool people into there service. NRG should be ashamed of themselves. I will spend every day telling people of this scam called NRG.
Chris Kuntz II from 18080, Pennsylvania
January 31st, 2024
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What a rip off
Ive been a customer since early 2021, lately Ive noticed how high my gas and electric bill has been so I had my bill audited. Came to find out that NRG is charging me way more than my normal suppliers (PGW & PECO). Im a senior and still working full time Im appalled! I really got roped in to that sales pitch and Im in sales BEWARE
Vanessa from 19046, Pennsylvania
February 1st, 2024
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Deceptive Practices, Rude, Can't do basic math
My wife was approached by one of these guys in a walmart. He yelled at her from about 4 aisles down and then began going to work. After he got her to sign up she called me (I was at work), and she told me she had lowered our electric bill by signing up with NRG. They had "locked us in at .09/Kwh for 2 years. AEP was charging us .112/Kwhr! He looked at our bill and showed me!" The problem there was that our city recently switched to an aggregate and our rates are actually only .062/Kwhr which is much lower than AEP charges. After I got off work, I went over to the walmart to ask questions to the guy since it didn't make sense to me how raising our rate by almost 50% was going to save us money. When I approached him and let him know my wife signed up earlier and I had questions, he asked who my wife was. I told him and he goes, "Oh, is she the...not trying to be rude..." and made a sweeping gesture with his hands to mime a heavier set person. HOW IS THAT NOT RUDE?! And then when I started asking questions about how a rate that's about 50% higher than our current one would save us money. He straight up told me that 9 is not 50% higher than 6. I made him pull out his calculator to make him understand basic math. These guys do not care what you pay, it is their job just to sign you up. He saw our bills and knew we had a lower rate and lied to my wife and got her to sign up to a higher rate, and then body shamed her to me. AVOID NRG AT ALL COSTS!! These guys are never looking out for your best interests, they just want you sign up so they get their commission.
Kaleb from 45805, Ohio
February 15th, 2024
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My Elec bill shot sky high
My bill shot to the highest it has ever been in the 10 years I have bene in this house. I switched just before Christmas and as soon as their "Introductory rate" stopped it did a massive jump. After this acct closes I will never use their company again
LdyPam from 43764, Ohio
February 16th, 2024
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Ridiculous bills
First month in my new place, an 1 bedroom 1 bathroom. they told me I would save more money there than AEP i decided to switch , my first bill on AEP was $140. Next month it was with NRG and my bill was $222 , way more than I shouldve paid. I decided to cancel same day I got that bill, my new AEP bill just came and it is $130. I would never suggest NRG unless you want a bill between $200/$300. Unnecessarily robbed out of money.
Amber Young from 43232, Ohio
February 21st, 2024
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Ridiculous bills
First month in my new place, an 1 bedroom 1 bathroom. they told me I would save more money there than AEP i decided to switch , my first bill on AEP was $140. Next month it was with NRG and my bill was $222 , way more than I shouldve paid. I decided to cancel same day I got that bill, my new AEP bill just came and it is $130. I would never suggest NRG unless you want a bill between $200/$300. Unnecessarily robbed out of money.
Amber Young from 43232, Ohio
February 21st, 2024
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my electric bill tripled
my electric bill went from 250 to 519. this month and that is with me getting 32% percent off i dont know who to call because i cant afford to pay 519.00 a month
gail pluta from 01585, Massachusetts
March 5th, 2024
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DO NOT CHOOSE NRG!!
I've had NRG for over 12 months and they were only lower than DLC the first two months. My rate is 3x the DLC rate. I despise this company and their false advertising.
Michelle from 15212, Pennsylvania
July 9th, 2024
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Shady salesmen
I was confronted by a salesman in Walmart and without telling me what all is involved he had me switched to their service and didnt even tell me that it is more expensive than my current provider.
John from 44624, Ohio
July 9th, 2024
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Complete scam
We signed up with these scam artists at our local walmart where they are offering a gift card to switch. Since signing up we had 2 decent bills and the rest have been double what we were paying before. Its bad enough when large energy suppliers are screwing over their customers then you get companies like this one coming out promising lower bills and in the end they are worse then the big companies. Absolute garbage company and now I feel bad for the people we talked into switching and will not tell another soul to do so.
Jason W from 62208, Illinois
July 30th, 2024
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Double the rate of ComEd
BUYER BE WARE!!!! As my usage went down due to energy efficient appliances, NRG increased their rate. For the past 12 months, NRG rate was approx. $0.12 vs. ComEd $0.06 per KWH. The trusting soul that I am, just realized that NRG overcharged me by approximately $539.64 over the past 12 months. I have terminal cancer, have been ill for over four years and have not been well enough to really read my bill. When I called NRG, the customer service representative implied that it was my fault for not calling them. I trusted that their rates would be competitive (equal to or less than) with ComEd. What they are doing to criminal.
UNHAPPY TEACHER from 60440, Illinois
July 31st, 2024
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Tricked me into Service!
I was told I had to sign up to see the price differences. When I did and chose not to continue, I called and cancelled all services!!!! They only cancelled my electric and continued the gas service without my permission! They're not trustworthy at all!
Unsatisfactory from 16066, Pennsylvania
August 22nd, 2024
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Not truthful
Was in kroger today minding my own business and this guys says hello I say it back and he tried to get me to acknowledge switching my aes for this company without reading anything. He kept saying scroll to the bottom NOPE I READ THINGS... It said by saying yes you acknowledge to switch over to this company. So I tell him I will not until I get home to read it he then gets an attitude and says we'll it expires in 5 mins so you can't. No thank you I do not sign things without reading it bit nice try .
Nicole from 45415, Ohio
September 5th, 2024
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The worst third-party contractor in the business
My bill went up over $200 a month they are a disgrace
Justin Robinson from Belleville, New Jersey
January 7th, 2020
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I hate my solar panels
I never wanted to get solar panels in the first place. However, the super slick salesman talk to my wife into it. I always had doubts about the positioning of my house and weather it got enough sun. I was assured that it would be calculated using satellites. I was also told by my sales person that it would only cost $500 to remove and replace them if I needed a new roof. I now understand Its closer to $3000. Before I had solar my JCP&L bill was $125 a month. Right now my solar bill is $160 a month and my JCP&L bill varies from $50-$150 a month. Getting solar panels was one of the biggest mistakes and regrets of my entire life.
Tom G from Freehold, New Jersey
September 25th, 2020
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This company is the worst company to do business with - do not use!!!!
They sent a technician out to update my solar and they screwed up my whole system. It is no longer working and I have to continue to pay them and my electric bill. It is a nightmare and no one will call me to speak to me. I keep getting these canned emails. When I call no one answers or if they do they say the turn around time is 2 weeks. Thanks for nothing you rotten horrible solar company!!!!
Maureen from Toms River, New Jersey
November 24th, 2020
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Scam do not use
They lure you in with false promises then raise your rate by double.
Dont bother.
Dawn Fenton from Monroe Township, New Jersey
March 4th, 2021
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Crooks!!
They lure you in with slightly lower rates in the beginning. The longer you stay with them, the more your rate goes up. I am a single homeowner counting pennies. What a sham, don't know how you get away with it. Would you like to credit me some money? Never in my 16 years in this house have my gas bills been this high.
Annoyed from West Milford, New Jersey
March 26th, 2022
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SCAM COMPANY
These people need to get hit with a class action lawsuit for scamming people of their hard earned money !!! They bought out the solar panel company I was with and stopped taking the monthly dues from my bank account, months went by and their website wouldnt let me make payments, finally got a hold of someone to talk about the problem and their excuse was that they were in transition, gave them my bank account information and still would not take the money out accruing 700 plus their so called late fees and administrative fees , I told them it was their fault not mine , they agreed to take away the fees if I paid the amount owed and two months later I checked and I still owe the 200+ liars l
Leslie D from Teaneck, New Jersey
October 17th, 2022
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Scam
It's a scam. They will quadruple your bill. Give it time. If you just signed up recently I truly hope you read the fine print. Because you will end up having to go days without eating and sleep in front of a very small space heater to not freeze come winter. And you'll still receive a $480 electric bill. And they'll double it every month when you cancel. Canceled my bill 3 weeks before my last bill. They doubled that last bill right after. Can't wait to see the coming bill.
Patrick from Pennsville, New Jersey
March 25th, 2023
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Terrible
My bill triple by using them.
Daniel Gallagher from High Bridge, New Jersey
August 15th, 2023
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NRG-Worst Energy Company in NJ
I was marketed by a person in Walmart for the better pricing. But that plans works only first 3 months later I should call them and remind every 3 months which I didnt do and they just only one email(overlooked) as reminder and they kept charging me flexible pay and I lost around $300 thru billing gradual increase every month.
NRG-Worst Energy Company in NJ from Monmouth Junction, New Jersey
August 30th, 2024
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NRG Home News
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