Recent Bad Reviews

“  This is the most unethical and scam ridden company in the dereg power industry. They have a record number of complaint to the Texas Power Commission, I had to audit every bill as they had over charged me per the meter readings, and now they are harassing me for a balance that is their mistake which they even admitted! Run away, don't walk, run from this screwed up organization! ”

“  They hook you with a low price then charge you double the going rate after 30 days. Try to call an cancel and youre on hold for days. ”

“  my bill went up. can't get a call back. i have no idea how this works. i didnt save a dime. ”

“  This Company should be subject to a class action suit and PUC investigation. If you pay your bill online and simultaneously enroll in autopay, the company puts a block on autopay payments. While this is apparently to prevent double billing at the time of enrollment.... THEY DO NOT REMOVE IT. Their web portal continues to show the customer is properly enrolled under their "set it and forget it" autopay feature despite all payments being blocked by JCPL on the back end without the customer's knowledge. In my case, since I am a caregiver for my 88 year-old mother and don't live nearby, this resulted in them shutting off her power. Aside from the inconvenience on a chilly March day, they refuse to refund the incremental charges of restoring power despite their billing system's contribution to the problem. How many thousands of customers have paid their bill on-line and simultaneously enrolled in autopay? My guess is thousands. ”

“  Well- Looks like signing up with this outfit may have been a mistake. 3 calls to them and no answer. Over 20 minutes of hold time. Looks like I'll be filing a complaint and ditching this contract. My old supplier at least answered the phone..... ”

“  The associate speak very rude while in the call. He is not even answering properly. My experience is very bad with this service and is not at all good. ”