Atlantic City Electric Customer Reviews (July 2026 Update)

Updated: July 2026

The best review categories for Atlantic City Electric are their plans and pricing, with an average of 1.6 stars, and the order experience, with an average of 1.6 stars.

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Recent Good Review from T.Brown

SUPERB 1st time customer experience!

Subject: CorporateYouve Got Gems on Your Team! Dezi & Ms. Thomas Deserve All the Flowers (and Maybe a Raise or Two )

Im a brand-new customer to Atlantic City Electricfresh off the PSEG boat, if you will. Ive always been under PSEG's wing, so I didnt know what to expect. Lets just say... I braced myself for the usual press 1 for disappointment. But instead, I got Dezian actual angel with a headset.

I was in the middle of a life crisis (yes, one of those days), and Dezi didnt just help me with my new home setupshe listened. Like, really listened. She didnt cut me off, she didnt rush me, and she even gave me options I didnt know existed. I almost forgot I was calling about electric service and not life coaching! Compared to my experiences with PSEGwhere I always felt like Customer #456092 asking for too muchthis was next level. I mean, who knew utility customer service could be uplifting?

And because I was so genuinely moved by her kindness and knowledge, I asked to speak to her supervisor (not to complaindont worry!). Thats when Ms. Thomas came on the line. And WOWtalk about leadership that leads with heart. She was warm, gracious, and sincerely appreciative of my feedback. She shared the companys mission to provide excellent customer service, and honestly? Mission accomplished. I felt like a valued person, not just another account number.

Listen... the service I got? Im setting calendar reminders to pay my bill early. Thats how motivated I am. Dezi and Ms. Thomas didnt just earn my loyaltythey earned my gratitude. Yall better hold on to them tight because those two are absolute rockstars. I hope they get some kind of recognitionawards, shout-outs, maybe a parade? (Okay, maybe thats too much... but I wouldnt be mad at a raise in their honor! )

One little suggestion: It would be awesome to have a dedicated email or section on your website just for positive feedback. I looked high and low, but everything funneled me into a generic form and I wasnt even sure if it would reach the right eyes. These amazing women deserved more than a digital abyss, so here I am, typing this with full-on gratitude to make sure corporate sees this.

In short: Thank you, Dezi and Ms. Thomas. You made a chaotic day feel manageable and gave me hope that exceptional service still exists. Im seriously excited to be an Atlantic City Electric customerand I never thought Id say that about a utility company!

With heartfelt thanks,
A very impressed and loyal new customer in Clementon, NJ

Plans & Pricing
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Account Management
Likely to recommend

— T.Brown from Clementon, NJ on May 22nd, 2025

Most Recent 5 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
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SUPERB 1st time customer experience!

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— T.Brown from Clementon, NJ on May 22nd, 2025

Worst to Best!

I recently split up with my wife and she has our 2 boys living with her. I pay the bills and of course the electric, this end of season as far as work was horrible so I fell behind...bad. It's the middle of January, my son and my ex have the flu, and the Electric gets Shut Off! I just paid the rent last week and am broke, so I read the website that says call immediately and Speak to an Agent. I call not knowing how I'm gona do this and this (Not So)gentleman answers and proceeds to tell me Every Single Thing I Should have done...but Will Not Help Me. I all but BEGGED this guy and he says "If you called yesterday before it was shut off I coulda helped you. I can't do ANYTHING that'll be 1200 to get it turned on. I politely request a supervisor and he gets huffy. Comes back on after 5 min n says We'll call u right back.....25 minutes go by, they're in a cold place with the flu and I'm pissed! I call back ready for a fight and the most Pleasent, Cheerful, and Helpful voice says " HI my name is Jackie how may I help you"....SHE WAS A MIRACLE!! Polite, Extremely Reassuring, Works you through everything, and GOT MY SERVICE ON IN 1 HOUR!! I Don't write these cuz I know as well as the Entire World most of them are fake but on my soul This Incredible Woman Reassuredmy faith in ppl just a lil bit more!! Your Blessed to have this Wonderful Person working With You!!! Thank you again Jackie!!! You saved us!

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— Saved !!!! from Woodstown, NJ on January 27th, 2025

Outstanding customer service

What a pleasure to deal with Atlantic City Electric. From the intake agent, to response time, to the very professional team they placed in the field. Best experience with a utility company yet.

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Likely to recommend

— Donna Z from Linwood, NJ on August 1st, 2023

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

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Had to put my name and ss # on my work account to have access

I am very unhappy with the fact that the company I work for has multiple accounts here yet I had to put my name and social security number on to the business account so I would be able to have access to handle the bills and issues as a secretary and that makes me responsible for the company I work for paying their light bills and if they don't then it goes against me and that is not fair to me because I'm just an employee. I really wish someone could explain this to me a little better because I'm not comfortable with it at all but as it being my job I had no choice.

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— Jennifer Andrews-Heath/ William Augustine & Son Inc. from Hammonton, NJ on January 20th, 2024

Most Recent 1 Star Reviews

21 Customer Reviews Written Overall

Read All 1 Star Reviews

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Terrible company

They are way over priced, they often double bill me and will not give the money back. They just say they will apply it to the next bill. Which SHOULD be illegal. They only reason they have customers is because they have a monopoly. People dont have a choice. I hope they go out of bussiness

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— None Of Your Bussiness from Chatsworth, NJ on February 13th, 2026

Terrible company

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— None Of Your Bussiness from Chatsworth, NJ on February 13th, 2026

Inaccurate bills

In the last 4 months I have received bills stating I owed nothing then I owed 1200 and the next month I only owed 600. They have NO idea what they are doing . Its absolutely pathetic ripping people off. Politicians need to step in and fix it

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— Alex73 from Tuckerton, NJ on February 2nd, 2026

Thugs

The worst company on the planet. They Make false accusations, charge hard working people 12,000 $ for the companies mistake. You can call 30 times, talk to 30 different people. 29 are down right ignorant, and they all give different answers to a problem they cant understand. No way to actually talk to someone who knows anything about anything. And threaten to shut you off if you dont pay a fee they gave you out of nowhere with no proof and no way to defend yourself. Just thugs with a lot of money.

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— Steph W from Millville, NJ on April 16th, 2025

GREED

A C Electric received approval to put smart meters on everyone's house and blast everyone with EMF Radiation. These things are not safe and they're lying to everyone just like in California when they were forced to admit it in court. All this to save money for themselves and pay for the huge failed wind project and every other failure. I was on the opt out list for these dangerous meters and they put one on anyway. It's only a matter of time till the lawsuits start here but they couldn't care less.

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— John C from Egg Harbor City, NJ on March 11th, 2025

Horrible utility company ever

My bill keep increasing even and almost equal to my rent, you call customer service, they hung up. Very ridiculous, hidden costs and ripping every dime of customers. This company need to be investigated.

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— S from Clementon, NJ on February 26th, 2025

Greedy company

My bill has increased so much this past year that I can barely afford it each month. I am not alone. Countless people has seen their rates sky rocket only to be told they need to use less energy. I had an ACE rep on the phone tell me that I needed to use less energy, while reviewing my chart showing that I did use less energy. Now come June 2025 they were approved for another 17.23% rate increase. ACE feels an awful lot like a monopoly. New Jersey residents are stuck. Terrible company that is only concerned with its bottomline.

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— S-Mart from Vineland, NJ on February 13th, 2025

Worst electric company I've ever used

Nothing like going from a normal bill of around $100 to around $600. Crazy since Nothing is running during the day no one is at my house. And at night I might watch one show before bed just my dog and I. What a ripoff Nothing like making people hate this state by taking every dime anyone makes.

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— Mike from Buena, NJ on September 17th, 2024

Corporate Greed

I cannot believe AC electric doubled its rates. I used more therms last summer but yet my bill is DOUBLE THIS PAST JULY AND AUGUST! DOUBLE!!! the corporate greed has no shame!!! Tell the CEO not to take a billion dollar bonus!!! This company is disgusting!!!!! As so many others that gouge their customers!!!
Atlantic City Electricity you are a horrible company and you doubled your rates for no reason!!!! DISGUSTING!!!!

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— DISGUSTING COMPANY from Clayton, NJ on September 5th, 2024

Horrible

This company has tripled my bill. 400 was always highest bill now it 1000!!! A month!!!! This company is out of their darn minds

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— Angry Costumer from Mays Landing, NJ on August 31st, 2024

Over priced price jumped

My bill was under $200.00 in June up to almost $400.00 with the new smart reader. they upped the price and never told us they were upping it.

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— Angela from Clementon, NJ on August 6th, 2024

Inaccurate Billing

Spoke to Customer Service and Green for Solar. What a joke. Customer Service explains that your solar generation wasnt on your bills since the new meters where put in(another joke). Then they transfer you to Green Solar department and tell you that it was. How can you get $300 bill $200 bill then a $16.44 bill- doesnt make sense right? but they say it does. Then they tell you they are sending to a manger to look at and the manager never calls back - This has been going on for 3 months now with no resolution. I am not sure what else to do. Why can't we switch to PSE$G they service south Jersey - Customer service is the worst.

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— CAB from Sewell, NJ on February 27th, 2024

Scammers

So many issues with this company. When asked why bill kept going up after adjustments because our usage was way under the estimated. They "fixed" the bill, we owed more than we should and they won't explain how they do their math. Wish the whole company would get burned to the ground and all the scamming assholes along with it.

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— Disgruntled Average American Who Works Hard As Fuck For Their Money from Landisville, NJ on February 14th, 2024

Unparalleled Incompetence

I transferred my service literally four blocks away to a new residence. They charged me $500 for a deposit and kept the $500 deposit for the old residence. Now they have $1000 of money and there is no way of recovering the other 500.00 which was paid to them in error by my secretary. One hand does not know what the other is doing and it is intentional. I was given a bogus fax number to request the refund . They are sleazy. And based on all of the reviews I have read there needs to be a class action lawsuit.

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— Unscrupulous Billing Practices from Ocean City, NJ on January 1st, 2024

How do they manage to put in new meters and put them on the wrong side. I live in #20 and they put new meters in but put #20 on #19 and #19 on #20. Number 19 moved and they cut my electric off. This is the second time this happened. The manager said the problem was fixed. The people moved out next door #19 and it happened again. I'm calling the board of utility's tomorrow morning

They put new meters on the wrong side and I have no electricity

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— Bad Experience from Wildwood, NJ on December 20th, 2023

Meter reading always inaccurate

I have been going thru this forfour years with this company. Instead of coming in the yard to read the meter accurately they send workers and they sit in their trucks and use whatever device it and gestimate what actual reading is giving you the highest bill but if your not on top of it they get you every time my bill usually 70.00 but was sent a bill for almost 400.00 you have to call and give your own meter reading if you dont want to be taken advantage of
Now they have these smart readers coming out lets see how this goes but the company is committing exstortion. The worst ever
If you having problems with them contact nj consumer affairs you got go above their heads they straight up crooks!

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— FAIth Ramseur from Clementon, NJ on December 11th, 2023

Unpaid bill

I moved from south Jersey back in June Atlantic City electric is horrible they jacked my bill up to over 2,000$ used to live in all electric house was paying 500$/ month for there so called payment plan asked for help numerous times regarding this were now In late October there threatening to send it to collections so I refuse to pay anything on it send to collections I don't care this is completely unacceptable after the fact I canceled service and moved from the service as address so take it as a loss your not getting my money not one dime

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— Adam from Trenton, NJ on October 26th, 2023

Customer service

I called to report an incorrect meter reading and was told to take a picture of the meter and send it to a certain email address. Although I politely asked the rep to repeat the email address, I still could not understand what she said. I thought I could go to the website and find the address, but there is no place to report a faulty reading. Does anyone have the correct email address for Atlantic City electric?

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— BW from Beach Haven, NJ on September 13th, 2023

ACE should b shut down

Horrible!!! Website doesnt allow u to process the huge payment so they charge y to process your payment with a third party company!! Takes four calls to reach someone that can help! AC Electric is horrific!!! Shut them down!!!!!!!!!!!!

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— Unhappy Customers from Mays Landing, NJ on September 6th, 2023

Monthly bill drastic overcharge

My bill has been between $300 - $400 a month and it has hasn't changed much for the months of MY , June July and out of nowhere I get my June bill and it's $960 . No air condioner on nor has anything changed in my house . Needless to say calling , Emailing sending pics and no one has bother to return my calls or emails . Poor , unacceptable customer service. DO NOT RECOMMEND THIS COMPANY TO ANYONE AT ALL !

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— Cindy Vellon from Egg Harbor City, NJ on August 13th, 2023

Horrible

Customer service is horrible the cost is horrible. I'd public service for years. I moved out to shaman and this is by far the worst company I've ever dealt with.