NRG Home Customer Reviews

The best review categories for NRG Home are their plans and pricing, with an average of 2.3 stars, and the order experience, with an average of 2.3 stars.

Reviews Overall

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Plans & Pricing

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Reviews by Star

Recent Good Review from Nrg

Nrg

Good

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nrg from Vincentown, NJ on August 24th, 2022

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Nrg

Good

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nrg from Vincentown, NJ on August 24th, 2022

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

NRG and Spruce Power

NRG sells you the systems, then sells off the lease contract to Spruce Power. NRG passes on servicing and customer is stuck with a Spruce Power who does nothing, no return calls, no emails. Makes one thing that about the relationship. In the end , customer and consumer are screwed.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ron from Middletown, NJ on September 9th, 2022

Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Crooks!!

They lure you in with slightly lower rates in the beginning. The longer you stay with them, the more your rate goes up. I am a single homeowner counting pennies. What a sham, don't know how you get away with it. Would you like to credit me some money? Never in my 16 years in this house have my gas bills been this high.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Annoyed from West Milford, NJ on March 26th, 2022

Scam do not use

They lure you in with false promises then raise your rate by double.

Dont bother.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dawn Fenton from Monroe Township, NJ on March 4th, 2021

This company is the worst company to do business with - do not use!!!!

They sent a technician out to update my solar and they screwed up my whole system. It is no longer working and I have to continue to pay them and my electric bill. It is a nightmare and no one will call me to speak to me. I keep getting these canned emails. When I call no one answers or if they do they say the turn around time is 2 weeks. Thanks for nothing you rotten horrible solar company!!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Maureen from Toms River, NJ on November 24th, 2020

I hate my solar panels

I never wanted to get solar panels in the first place. However, the super slick salesman talk to my wife into it. I always had doubts about the positioning of my house and weather it got enough sun. I was assured that it would be calculated using satellites. I was also told by my sales person that it would only cost $500 to remove and replace them if I needed a new roof. I now understand Its closer to $3000. Before I had solar my JCP&L bill was $125 a month. Right now my solar bill is $160 a month and my JCP&L bill varies from $50-$150 a month. Getting solar panels was one of the biggest mistakes and regrets of my entire life.