Recent Bad Reviews

“  Had Xoom since 2021, last contract expired and my rate jumped 227% - in a world of junk email, phone scams, paperless billing, and autopay it's a boomtown for marketers! 4 months later, I discover the problem. Call, willing to sign up again, but asked for my some of my $1200 in excessive fees back and their answer was I'm sorry. Yes you are! ”

“  Call company to switch to provider at the end of November of last year, they made the change in the middle of January this year and then tried to charge me $400 for a month worth of gas service. Absolutely horrible predatorial company. ”

“  If you choose this supplier based on introductory rate, monitor and switch elsewhere prior to the end of your trial term. I was charged a per kilowatt hour rate that was almost double PP&L. Worst of all, their aggressive sales tactics should not be allowed. They pursue like debt collectors, rude and aggressive. I switched to another company and the continue to call me. Filed a complaint with the BBB and the PA AG. ”

“  Austyn Merritt a rep for nextera came to my business and said they would help save us money on our electric bill and told us what our rate would be, told me that we would be saving thousands a year. It was a better rate so we decided to go with them and was excited to save some money. Little did we know that they have thousands of dollars worth of hidden fees every month and our electric bill ended up more than doubling each month from what it was before we switched. ”

“  I requested to switch my service from GNG prior to contract renewal and Constellation stated they would provide notification of my switch because they couldn't start service until the first of the month which would be after my current contract. Now GNG is charging me a termination fee and Constellation sent me some email about requesting a gift card. I don't want a stupid gift card! I've spent hours on the phone back and forth with both companies. All liars and crooks, I'm so sick of this, is there a single decent honest company left? ”

“  My sister lives in a 1000 sq foot home in Browns Mills. She took over the lease when her adult son moved out. Her son had an issue with the utility bill which was doubling every day when it was checked online. Although he was paying each month on a reasonable bill amount, he was told he was responsible for $16,000 that racked up in less than two months. He disputed this of course. The landlord had to work with JCP&L to remove a very old meter that was malfunctioning. The landlord was told the meter would be sent to a lab for forensic analysis. The service was put into his our aunts name upon his moving out. We had to resolve an issue when the electric company wanted to charge my aunt a deposit well over $5000 because of the previous occupants average usage. We thought everything was resolved, and my aunt continued service for six years with no issue. Upon her passing in November 2025, my sister made arrangements to take over the electric service and put it into her name. Her first bill showed consumption charges that were reasonable, but they tacked on the $16,000 that was erroneously billed seven years before when the property was being leased by her son. My sister cannot get anyone on the phone at JCP&L to research this problem. They are threatening to shut off her service because of this $16,000 past due amount that was an obvious technical or clerical error. This erroneous past due amount was not even for service that was in her name. How can this happen? ”