Recent Bad Reviews

“  door knocker comes up in his direct energy uniform. I immediately say no, I don't want your service. He says you already have it. I say no thanks. He opens a little notebook telling me my prices are skyrocketing and he can show me the rates. I say NO again and am forced to slam the door in his face. He is lucky I didn't step out and shove him down the steps. NO trespassing signs should tell him NO but he just didn't get it. ”

“  I don't really have an experience. Nobody's ever reached out. Nobody's ever called. I was supposed to get a discount credit. Never got that.So i'm switching companies, but don't forget when you switch.Whatever you have saved up doesn't go with you.So it's better to switch and win or once everything's used up ”

“  I was told I was going to save money for going with clean sky, but my other price from IGS was 0.1099. And clean sky is 0.1849, so how is this saving me money? The lady that they sent me to talked really really fast and with her foreign accent I did not clearly understand her. Guess that is how it is. Now I am locked into a contract for almost 2x the amount I was paying before. Cant wait til I get this contract over. This is my first bill, so another 11 bills. Guess that is what a hard working disabled veteran gets for taking someones word for it. ”

“  When my sister signed up for them they told her all the good things and glorious things. Come to find out they were charging her over 300.00 a month for services a bunch of liars and crooks. Dont trust what they tell you ”

“  They have their agents roaming at market places where they could find potential customer. They lure you with free coupons but when asked about the generosity and hidden policies they fail to answer. The rates are more than double of what we were paying before switching to nrg gas/electricity supply. We now regret our decision and switching back to our old supplier. ”

“  They are way over priced, they often double bill me and will not give the money back. They just say they will apply it to the next bill. Which SHOULD be illegal. They only reason they have customers is because they have a monopoly. People dont have a choice. I hope they go out of bussiness ”

“  They are way over priced, they often double bill me and will not give the money back. They just say they will apply it to the next bill. Which SHOULD be illegal. They only reason they have customers is because they have a monopoly. People dont have a choice. I hope they go out of bussiness ”

“  I had a very disappointing experience with American Power & Gas. Without any clear communication or advance notice, they doubled my rate. As a result, my monthly bill jumped from $440 to nearly $900. That kind of increase is unacceptable, especially without transparent notification or explanation. Customers deserve clear, proactive communication about major rate changes so they can make informed decisions. This experience felt unfair and financially harmful.

A variable rate does not excuse a lack of transparency. Customers deserve timely communication about major pricing changes so they can make informed decisions. This experience felt financially harmful and completely avoidable with proper notice. I would strongly encourage others to monitor their rates closely and proceed with caution.

I also called to complain and I got an AI agent answering my questions. That tells you how much this company cares about its client. ”

“  Called customer service to discuss why my supply rate almost doubled and the woman told me she would connect me to the right department disconnected from me on a call. Clearly on my bill states call this number for questions about my charges and she just didnt want to deal with me. I never signed up for a variable rate and how can you justify going from a .0969 rate in December to .1209 in January and now .2247 for February. Highway robbery!!! Ridiculous!!!!! I had no warning whatsoever there was to be any increases! I have already switched suppliers! ”