Recent Bad Reviews

“  They have their agents roaming at market places where they could find potential customer. They lure you with free coupons but when asked about the generosity and hidden policies they fail to answer. The rates are more than double of what we were paying before switching to nrg gas/electricity supply. We now regret our decision and switching back to our old supplier. ”

“  They are way over priced, they often double bill me and will not give the money back. They just say they will apply it to the next bill. Which SHOULD be illegal. They only reason they have customers is because they have a monopoly. People dont have a choice. I hope they go out of bussiness ”

“  They are way over priced, they often double bill me and will not give the money back. They just say they will apply it to the next bill. Which SHOULD be illegal. They only reason they have customers is because they have a monopoly. People dont have a choice. I hope they go out of bussiness ”

“  I had a very disappointing experience with American Power & Gas. Without any clear communication or advance notice, they doubled my rate. As a result, my monthly bill jumped from $440 to nearly $900. That kind of increase is unacceptable, especially without transparent notification or explanation. Customers deserve clear, proactive communication about major rate changes so they can make informed decisions. This experience felt unfair and financially harmful.

A variable rate does not excuse a lack of transparency. Customers deserve timely communication about major pricing changes so they can make informed decisions. This experience felt financially harmful and completely avoidable with proper notice. I would strongly encourage others to monitor their rates closely and proceed with caution.

I also called to complain and I got an AI agent answering my questions. That tells you how much this company cares about its client. ”

“  Called customer service to discuss why my supply rate almost doubled and the woman told me she would connect me to the right department disconnected from me on a call. Clearly on my bill states call this number for questions about my charges and she just didnt want to deal with me. I never signed up for a variable rate and how can you justify going from a .0969 rate in December to .1209 in January and now .2247 for February. Highway robbery!!! Ridiculous!!!!! I had no warning whatsoever there was to be any increases! I have already switched suppliers! ”

“  I signed an 18 month fixed rate contract. They make it impossible to get in contact with them to figure out how to renew your contract before it expires. The reason they do this is because as soon as your contract expires, they double your rate. I went from 14 cents per kWh to 28 cents per kWh. Huge scam! ”

“  In the last 4 months I have received bills stating I owed nothing then I owed 1200 and the next month I only owed 600. They have NO idea what they are doing . Its absolutely pathetic ripping people off. Politicians need to step in and fix it ”