Recent Bad Reviews

“  I had coverage for 8 days at 11.79. Then I got a letter from PPL saying direct energy cancelled. When I called Direct Energy they said up and down it was PPL but I had written proof it wasnt. Then I was told my name was wrong on the account which is untrue. I was told the ONLY way I could keep them was to re-sign up at a higher rate. Please beware of this. PPL is cheaper than the rate I was offered. Its not even worth the time. Go with literally anyone else. ”

“  I have been calling JCPL since November of 2025, asking why I am not getting my bills. I was told that I had to contact the new SMART meter department that was installed months ago. The jcpl representative said that since those meters were installed, bills have not gone out. I need to get a monthly bill and not just guesstimate what I owe. I have never heard anything like this in my over 30 years living in my home. Can someone offer advice as to how to handle this? I have not called this month because I get put on hold for hours. Please help. ”

“  They did not notify me that the cost of my power was going by 212% after my last billing period concluded. They spam me with electronic and physical mail for their rewards website which is loaded with crappy deals and privacy data harvesting cookies.

They claim that you must contact them directly before transferring service to another supply company which is a poorly obfuscated scam tactic.

Ive rotate supply companies as needed the last 5 years because I understand energy supply costs are dynamic and providers typically raise their price when their costs go up but this is the first company of the 5-6 that Ived used I that operate scam tactics. STAY AWAY. ”

“  The did a bait and switch, drawing me in with a promotional rate of 2.78. After, it went up to 17.12 where consumers cost is 3.27. When you realize what they did and go to cancel, it takes 2 billing cycles which pretty much means, 3 more months of their price gauging fees. I will stay away from this company like the plague. ”

“  I was contacted about switching to their .049 rates and that it would be variable and I would be informed every month what the new rate would be so I could cancel or continue. After my first initial bill I received one letter saying that the rate would be 8.9. I just received my latest bill and my current rate is $.14 per kilowatt, which is outrageous. I was never told it was going to be that high. When I signed up, the spokespersons said I would be informed. When I called them, I was just told that they dont inform people. All they did was send me a letter saying that my current rate was going to expire and that there was nothing to be done. Do not give them business as they are extremely dishonest about their rates. ”

“  I have been with JUST ENERGY for a year in a half. When I first started my bill was 150.00. Found out that I had two bills in the same apartment complex. They fixed that part. However my bill went from 150-400 dollars. I live in a two bedroom apartment on the second floor. I was told that the reason why is because I live on the second floor. Then I was told that its because I don't have brand new appliances. I call every other month and ask them to come and check my box. They tell me that they cant. I was also told that I was under a two year contract and wasn't told that. How am I under a two year contract when my apartment lease in only 1 year. I was also told that another reason why my bill is so high is because its 107 outside. I keep my Air on 76. I make sure everyday that everything is unplugged and off most of the day. I also have cameras as well. I have so much footage of it being dark and my next bill was even higher. I was told that now that its because I have free weekends and when I don't use it a lot on the weekend that's what makes my bill higher as well. So I got 10 different reason why my bill is high but, nobody is looking into it. I left Direct Energy because they offered me this amazing deal. However I am glad that I am moving and will not be using this company. I have never in my life paid a light bill that is between 400-500 a month. its more then my car payment. I went to all the people in the apartment and found out that they where paying 200 for there's and they are with a different company. Then I asked for a payment arraignment and they gave me 3 days to pay a 450 dollar light bill. Most companies give you a week in half OH NO NOT THEM! DO NOT WALK YOU MUST RUN! ”