Recent Bad Reviews

“  Beware of this servicer. I called and canceled by phone. Two bills later, they still haven't canceled my contract with them and increased the price by about 22 cents per kwh. ”

“  Not that they read this or give a damn about their costumers.
Tree branch falls, over half of Marietta without power. Power comes back on in our neighborhood hours later, then three hours later goes off again. New notice says now 3 Am until back on. The power goes out with these morons more in year then it did in 30 years with any other provider, then they are too stupid to ever get it back on, or fix in one area only screw it up in other. Hate AEP, wish I could choose anyone else, but when you have a monopoly. ”

“  I called to discuss our business rates for 2025/26. I was kept on hold for 30 minutes with no one picking up the phone. How do you run a multi billion dollar business with this level of service? Truly beyond my comprehension on how stupid companies in America have become over short staffing their phones. ”

“  My last summer bill was on around $280 and this year our bill went up to $540 and we have kept our air condition at the same temperature as last year. I have called their customer service and they said it takes two weeks to come back to us. Also, a matter of fact all my kids already went to college. We have less people at home using washer and dryer and air conditioner. We have been with them for many years for somehow their service and billings are getting worse. I am not sure I will renew the contract with them that is due soon ”