Recent Bad Reviews

“  Beware of this servicer. I called and canceled by phone. Two bills later, they still haven't canceled my contract with them and increased the price by about 22 cents per kwh. ”

“  Not that they read this or give a damn about their costumers.
Tree branch falls, over half of Marietta without power. Power comes back on in our neighborhood hours later, then three hours later goes off again. New notice says now 3 Am until back on. The power goes out with these morons more in year then it did in 30 years with any other provider, then they are too stupid to ever get it back on, or fix in one area only screw it up in other. Hate AEP, wish I could choose anyone else, but when you have a monopoly. ”

“  I called to discuss our business rates for 2025/26. I was kept on hold for 30 minutes with no one picking up the phone. How do you run a multi billion dollar business with this level of service? Truly beyond my comprehension on how stupid companies in America have become over short staffing their phones. ”

“  I have yet to be able to contact any one to set up direct billing - too many gate keepers, too long on hold, most of the help is very difficult to understand. And the web site is of no help. Have had to pay my bill as a guest. Oh, and I've had two bills so far: one for a partial month of customer service fee one for some bogus "new service fee" that I was not told about. I have yet to pay for any gas usage. ”

“  They did not notify me that the cost of my power was going by 212% after my last billing period concluded. They spam me with electronic and physical mail for their rewards website which is loaded with crappy deals and privacy data harvesting cookies.

They claim that you must contact them directly before transferring service to another supply company which is a poorly obfuscated scam tactic.

Ive rotate supply companies as needed the last 5 years because I understand energy supply costs are dynamic and providers typically raise their price when their costs go up but this is the first company of the 5-6 that Ived used I that operate scam tactics. STAY AWAY. ”