Reviews for XOOM Energy

Updated May 22, 2024

The best review categories for XOOM Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
SCAM COMPANY
SCAM COMPANY THAT MADE A FRAUDULENT ACCOUNT UNDER MY NAME AND USED MY SS WITHOUT MY KNOWLEDGE IN JULY 2022. I DONT EVEN RESIDE IN THE SAME STATE THAT THIS SO CALLED COMPANY DOES "BUSINESS" OUT OF. I HIGHLY SUGGEST THIS COMPANY BE INVESTIGATED FOR ILLEGAL ACTIVITY PERFORMED BY THEIR EMPLOYEES WHO HAVE ACCESS TO THOUSANDS AND THOUSANDS, IF NOT MILLIONS, OF RESIDENTS' IDENTIFYING INFORMATION. I HAVE BEEN IN CONTACT WITH THE POLICE TO FILE A REPORT FOR IDENTITY THEFT AND FRAUD. MY CREDIT SCORE HAS SUFFERED TERRIBLY AND I CAN NO LONGER REFINANCE MY HOME BECAUSE OF THIS STUPID XOOM ENERGY COMPANY WHO HAS SENT ME TO COLLECTIONS FOR A DEBT I DO NOT EVEN OWE! I REPORTED THIS TO THE FTC AND CFPB FOR FRAUD. I HAVE NEVER RECEIVED ANY WRITTEN DOCUMENT OR LETTER FROM THIS COMPANY ABOUT ANY BALANCES. I HAVE ZERO INFORMATION ON AN ACCOUNT NUMBER TO WHICH THEY ASKED ME TO PROVIDE TO THEM, WHICH DOES NOT EVEN MAKE ANY SENSE AT ALL. I HAVE ZERO INFORMATION ON ANYTHING, EXCEPT THAT THEY KEEP REPORTING ME TO COLLECTIONS AND IT SHOWS ON MY CREDIT REPORT!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

SCAM COMPANY DOING ILLEGAL ACTIVITY from Bloomfield, NJ on September 28th, 2022
Worst company, they should be prosecuted...
I never signed up with them. Their agent came to another friend of mine, and my friend showed him my bill as well to see if he can save me money or not. He said he will get back, and signed me up for their fixed plan of about 190 usd/ month (electric only). I have solar panels, and my electricity if totally free... All of a sudden I got emails from them, which I replied asking what is this about. Then I called them a lot of times as well, but didnt get any call back. Finally I got in touch with someone, who cancelled my account. However, in the next bill, I saw this amount, and PSEG said in the next bill, I will again see this amount. This is ridiculous. I am ending up paying about 400 USD for no fault of mine. They should be prosecuted like Well Fargo, for signing up people without their consent.
And, did I tell you that their customer service is the worst... No luck in resolving the issue so far...
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ome from Clifton, NJ on May 23rd, 2019
This company is a SCAM!!!!!!!
OVER CHARGED FOR MONTHS
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Maria from Oakland, NJ on January 23rd, 2019
Worst Decision ever made
I decided to use XOOM for my gas Provider and in one month I had bill of $358.25 ($158.62 - 44.28%) charges more than my local Gas Company. I switched because time when I switch rate of XOOM was little less than my gas company NJNG. Afte one year they shoot up price like anything and i ended up paying dearly. By the time i realized what was going on it was two years and i must have paid $$1500 more than i should have paid since i have large house and i live in NJ in colder weather. To save couple cent, do not switch to this shady company who will show upfront some saving and lock you in contract and you forget to switch after contract is over.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

BybytoXOOM from Denville, NJ on January 21st, 2019