Recent Bad Reviews

“  Auto renewed my policy after I canceled. I was over charged over 4 moths ago. Every time i call in I get the runaround. They just stole my money and wont pay it back. ”

“  Direct energy is the worst company I have ever experienced!!! Their customer service includes long wait times, rude reps, people who are hard to understand and it is hard for them to understand what you may be talking about. If you want someone higher than a manager, forget that they will never let you talk to one. I had a rep come to my door and list a certain price but it was a lie. They charged me a higher price and never fixed it. I decided to go to a different energy company. Direct energy is now making me pay a full cancellation fee even though I was lied to about the price. This company does not care about its customers. You will be charged so much money that it is ridiculous. ”

“  They have ripped me off for years now. They promise you low rates and then they jack them up. All the guy could say is we'll send you a $70 check and lower your power to 6.4 which is the same as ComEd all the time. I've been duped by this company. ”

“  I had a horrible experience with them. I had service at my primary residence and when adding a second location I was charged a deposit of $395 when they specifically told me I was not. I then canceled both locations and went to another provider but somehow they did not allow the switch and kept charging at at the second location where they charged me the deposit. They are an energy scam. ”