Billing Reviews

“  Mitch needs an attitude check and more training in customer service skills.
You DO NOT tell a new customer whose only trying to figure out the billing process " if you would just pay attention to your bill" in a rude manner. Change your attitude, your tone and don't treat customers like they are stupid. ”

“  I've had Clearview as my supplier for a year and their rates were reasonable but they claimed to provide all solar power energy which i found desirable. Throughout the year they consistently mailed my letters asking that I select them--which seemed both confusing and annoying. This year the cost of solar has declined to imagine my surprise when at the end of the year term, they notified me that unless I renewed they would move to a monthly variable rate (moving from .17 per KWH to .23. My usage was lower so I resolved to see how the next couple of months went. The first month was OK but the second, with lower usage than the first monthly variable rate month and lower than the past year's comparable was stunning ($432 for a one-person household). I immediately had my meter checked and canceled Clearview as my supplier on the 22 of August. Just got my third month bill (because of administrative issues the change takes 1--2 billing cycles). Again my usage was lower but my bill was now $586 and the billing rate .389/KWH for the cycle, during a period when the cost of solar has declined! Don't ask my why--they can't explain it either. Needless to say, I'm not going back. ”

“  I decided to terminate my DE service because there was lack of details/transparency in my statement. Unfortunately, after I switched my service provider, DE made another error in my last bill and overcharged me again. I can only contact DE through online chatting and the representative did her best in assisting me, which was good. However, it will take 1-2 billing cycle(s) to correct the error and their system can not even generate a ticket/tracking number for me to follow up. I believe such treatment is below industry standard and DE really needs to improve in this area to serve their customers better. ”

“  I liked Veteran Energy when it was owned and operated by Veterans. It was personable and they knew your name. Success happens and they were purchased by a bigger group, but kept the name.
You could call and speak with someone who understood. The mailings or updates were thankful you were a veteran and more personal touches.
When the original company was bought out you were not really informed about it, then your billing date changed to the first of the month. If you were one second of one day after the first of the month you got letters immediately about cancellation notices just because you may have paid your bill previously on the 4th, 5th, of the month etc.
I was never overdue on my bills but they sure made it seem like I was a criminal and another number in the system.
Recently for renewal they want to charge you a fee for using less energy? Really? On a 1000kw plan: If you used less than 1000kw of energy you got a bill for $9.95 additional fee. Wow. So you might as well quit hitting 850Kw and tell the kids to "leave the lights on" so you can hit 1000kw's and avoid paying an extra $9.95 per month.
Once again - I liked it when it was more personable, they did not turn into "cancellation notice" overlords, and the customer service was more welcoming and appreciated the value of you as a customer, veteran, long time subscriber.
Their rates are average with others - so the options are up to you. They are no longer a "Veteran" energy company I feel, but a company with "Veteran" in the name and a few donations to charities. ”

“  I had no issues with power or billing until last month. I had auto-payment set up and my credit card was being billed properly. Due to some unrelated fraudulent activity several months prior I updated my credit card and no issues. On July 1st I received an email that my payment did not go through. The same day I made a manual payment. On my next bill there was a $20 'Disconnection Notice Fee' and a $2.30 late payment penalty all because they ran the wrong credit card. I called customer service and was no help.So I got a $20 fee for them sending an email and letter, plus a late fee for paying one day late because they ran the wrong credit card. So glad I won't be renewing with them. ”

“  My first bill was for 4 days and $95 where $89 was for penalties for not using a certain amount of electricity. Why bill me for 4 days? They did refund me the $89 but it took 2 billing periods. Seems like they like to make "errors" and see if you catch them. ”

“  We've been with Spark from the beginning and we have had numerous problems. For the first few years it was always administrative related...wrong address, wrong billing amount, etc. Now our problem is our contract expired the end of December and we did not renew on time. So they took our rate from 6.5cents to 16.9cents. When I called to renew for 24 months and complain about the bill, they refused to make a reasonable adjustment. They offered a $75 credit on a $565 bill. We cancelled our service. ”