Charge/Fee Reviews


Problems with Fees and Charges (688 reviews)



Solar plan isnt as good as others

(2.6 / 5)

  I have solar so I got on Ambit's solar plan. I produce enough energy through solar that I should be able to have a $0. However, Ambit's solar credits don't cover the "Base Charge" or Oncor Delivery charges so my bill is almost as much as before I got solar panels.

Dont get solar plan
October 13th, 2025

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Ambit Energy


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Lawyer

(2.6 / 5)

  A double payment was made on 8/25. I called that morning explained I needed one cancelled it was an accident I have rent due. Associate said I can't it has to go one bill that is not due yet. Talked to supervisor she says she fixed it. No money call back associate says it went to bill and there are no notes from supervisor. Talked to another supervisor ok I fixed it. Look on my account says future bill was paid. No notes from that supervisor either. Needless to say now refund did not even go in effect till the 1st of September and they are still saying 10 days. I Want my Money and I want you to pay my late fees. Immediately.

David Salmeron
September 3rd, 2022

Good afternoon, David. We totally understand your concern regarding the duplicate payment made and we would love the opportunity to take a closer look at this and help in any way we can. Please don't hesitate by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do our best to solve your concern and show you how important you are to us. We look forward to speak with you soon. Have a beautiful day! - Marta / Digital Care

Direct Energy Responds September 6th, 2022
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Direct Energy


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DO NOT FALL FOR IT

(2.6 / 5)

  This company is great at scamming but thats about all they are good at. Im a college student looking to save a quick buck and was essentially prayed on for that. The door to door person came to my apartments back door which was not appreciated because its directly connected to a bedroom. They were persistent with their deal and were very convincing when explaining the money I would save. This was far from the truth. As spring is coming around we turned our heat off and the bill continued to be the same. I go to look at my electric bill thru my main supplier and it was only $40!!! Yet I was paying and extra $100 due to the fees and being a member with IDT. I was shocked, these fees I thought were just our electric bill because I was not told about them, I have been paying on the for months and the money I could have save is unbelievable. I did not speak to a rep when cancelling my services but rather thru the live chat, overall was an ok experience but they did try to push new promotions on to me which I obviously did not take. So take this advice from a chump that fell for it and DO NOT use this companys services!!

RIP
April 8th, 2022

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IDT Energy


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SCAM

(2.6 / 5)

  They advertise the product as if it's better but it's the most expensive... I went from paying $130 max to paying a $450 gas bill. My eletric bill went from $75 to $200. The usage remained the same but the charges by Tomorrow Energy were more than excessive. BIG SCAM

Youngstown
January 28th, 2021

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Tomorrow Energy


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