Charge/Fee Reviews

“  As I was approaching the end of the contract I had with Star-Tex Power (Constellation), I approached IE because they offered a fixed low price for a lengthy period of time. On or about August 9, 2018, I called to enroll with them and asked for a start date of August 24 so as not to incur any charges from exiting too soon from STP. I was assured that would be done. At 4:00 p.m. that afternoon I received an email from IE thanking me for choosing them and informing me that I was already enrolled. When I contacted IE again, they informed me that their system automatically selects "first available." When I informed them that I was explicitly told that my service with them would not begin until August 24 (which they confirmed from their own record of the conversation), they had to begin a rather convoluted process of switching me back to STP for approximately two weeks and then reestablishing my service with them. In my opinion, this was completely unnecessary and should have been handled in a more conscientious way. ”

“  In December I transferred apartments and did not receive a bill. After not Receving a bill f or almost two months I went online and paid the bill. I also signed up for ebill. After signing up I clicked on the screen for my account information I discovered that they changed my service address and nit my mailing address. In April I was sitting in my room and the lights go out. I discovered that they were cut off due to non payment. This happened without receiving a paper bill, ebill or disconnect notice. Disconnection notices are required under the law. I did not contact Green Mountain and I should have. I just took care of the bill. Well about a month later I get a call while at work from my disabled father who resides with me that the lights are off again. I paid the bill. I did go online and sent an e-mail via there customer service. A couple of hours later I did receive a response. They said it did not show I was signed up for ebill and fixed it were I will receive ebills and paper bills. They also waived the fees associated with the disconnection. I will be contacting them to see if they are going to waive the one from April. ”

“  DO NOT USE THEM.
When they switch from Titan to CleanSky, things got weird.
But i also never got a notice that there was a change of hands either or what my new rates would be.
So once my term were up, they took me from 3cents to 13cents. with a $5.95 monthly fee. The new rates and monthly fee was not something they made me aware of or was noted.
You can only imagine when your supplier charges go from $111 dollars one month to $270 dollars, the reaction you will having looking at a $423 bill in total.
Obviously I immediately switch providers and within 2 months had myself back at my previous rates. But within 2 days after i filed for the switch, CleanSky called me asking me to come back. I told the rep nicely that when a company over doubles your electric bill without giving you notice then asking you to come back when you switch because of that, do you think i would want to come back? Told him that you might want your management to be aware of that because you may not want to cold call those people because you will not like the conversations you will have with them. ”