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Infinite Energy was founded in Florida in 1994 to service competitive natural gas customers. They new service customers for retail natural gas in Florida, Georgia, New Jersey and New York. In 2010 Infinite Energy started offering retail electricity service to both residential and commercial customers in Texas.

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Infinite Energy Plan Summary

Total Plans

8

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Customer Reviews of Infinite Energy

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Most Recent Infinite Energy Reviews  


Bryan is your best customer service representative!
I really want to thank Bryan for so carefully answering my questions regarding therms, how & where I am using them & how they are billed. He also explained & made great suggestions about how contracts can help me stay on budget. Really cant say enough to thank Bryan for his help to a senior citizen. Give that guy a raise! Infinitely Happy from Stone Mountain GA

3/9/20 contact for rate question
I contacted Infinite Energy (Melanie) per the phone number on my bill.
Melanie was very helpful. Cheerful, kind, professional. She answered all my questions with the information I needed and more.
Based on my experience with Infinite Energy, I will recommend it.
Tom from Ringgold GA

Patience and Competence
I am new to reside in Texas and Ed with Infinity Energy made my experience and the signing up process very easy. He was helpful, patient, competent and kind. Thank you! Patient and Competent from Rosenberg TX


4-5 Star Reviews: 45 (45%)



Bryan is your best customer service representative!

I really want to thank Bryan for so carefully answering my questions regarding therms, how & where I am using them & how they are billed. He also explained & made great suggestions about how contracts can help me stay on budget. Really cant say enough to thank Bryan for his help to a senior citizen. Give that guy a raise!

Infinitely Happy from Georgia
March 11th, 2020

Billing & Account Management
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3-4 Star Reviews: 7 (7%)



Bill

Lo que no me gusta es que cobran $10 porque pague la factura un da despus de la fecha

Ana from Georgia
January 13th, 2020

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2-3 Star Reviews: 14 (14%)



Pay attention to fees

Watch out for hidden "customer service" fees. Our fees, not made obvious when signing up for a great per-therm rate, amounted to well over half of our natural gas costs from Infinite Energy. Very glad we made the switch - other gas providers happily cover the extortionate cancellation fee.

Mike from Georgia
January 29th, 2020

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1-2 Star Reviews: 32 (32%)



My first bill sucked

I received my first bill a d was boiled a high amount for the Atlanta Gas Light part and received no gas. When I called I do try they said there was nothing they could do and refers me to Atlanta Gas light. There was no way to contact them and it seems they deferred me back toothed company. When I got my last Ga Natural Gas bill that charade was much less. Does not make sense.

Steve Williams from Georgia
February 10th, 2020

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Infinite Energy News  


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Infinite Energy FAQs  


What is the cheapest plan that Infinite Energy has?


The cheapest plan Infinite Energy has is 3 mo Fixed, with rates starting at $0.309. This is a 3 month plan. You can find details for that plan here.

Where can I order Infinite Energy electricity?


Infinite Energy has electricity plans in Texas

Where can I order Infinite Energy natural gas?


Infinite Energy has natural gas plans in Georgia, and New Jersey

What do customers think about Infinite Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Infinite Energy customer review is 3.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Natural Gas Plans  


Plan Name
Company
/
Rating
Length
Price
12 months
$0.509 per Therm
18 months
$0.509 per Therm
12 months
$0.519 per Therm
24 months
$0.539 per Therm
6 months
$0.329 per Therm
6 months
$0.519 per Therm

All Natural Gas Plans  


Plan Name
Company
/
Rating
Length
Price
36 months
$0.499 per Therm
12 months
$0.509 per Therm
24 months
$0.509 per Therm
6 months
$0.329 per Therm
2 months
$0.320 per Therm
3 months
$0.320 per Therm
3 months
$0.309 per Therm
60 months
$0.509 per Therm