Disconnect Reviews

“  Constellation Energy disconnected my service without properly notifying me. When you call Customer Service, they will verify that they have the right phone number for you three times, but no one will take 1 minute to actually use it to call you, even if you owe them money. It just happens. No letter, no email, no phone call. Nothing. It's easier for them to just let your service get disconnected. Then, of course, you'll contact them to pay your bill. It's easier for them that way. They don't have to lift a finger. Very poor treatment. ”

“  For your sanity, do not establish service with Direct Energy if you don't have to. Like myself and the others, we have warned you. The amount of complaints is out of this world, my goodness.

For the past year, I have asked for a due date change. I've only had one issue with a payment, but that's it I didn't update my banking before the due date, and that was my error. Every time I ask for a due date change, they tell me my account isn't eligible for a change. I've been with them for several years and have, NEVER, asked to change my due date. For a year, you've been telling me my account isn't eligible. When speaking to an agent this evening, she said it wasn't eligible because I did not have to pay a deposit. Excuse me, but I can't change the due date because I didn't pay a deposit, one your company did not require. That's something I'm being penalized for? Interesting.

Believe it or not, I like the plan I have, most electricity companies are not offering free weekends I've been shopping plans, lately. My issue is with the additional late fees (again, not able to change the due date) they tag on, a late fee w/ a disconnect fee. Because I haven't been able to change my due date, it's like I'm paying $50 additional, each month. When I pay my original bill without including the late fees, they will show my bill as not being paid in full and will issue a disconnection fee for the late fees.

I feel I'm due a credit, stemming back from my first request to change my due date, to the last request. Credit all additional fees. Per Direct Energy's customer information, even without paying a deposit, the due date can still be changed but that was the reason I was given, for it not being eligible for a change.

At this point, I filed a complaint with the BBB. I have to give them time to respond and resolve this issue, if not, I will file additional complaints with PUCT (Public Utility Commission), AG, and possibly seek legal counsel.

This is crazy! ”

“  I don't really have time to sit and write reviews but wow! I wouldn't have signed up with this company if I had known so Im hoping to spare someone else the same pain. We were roped into a contract iwth Hudson after a broker signed us up. A few weeks later another unscrupulous broker singed us up with another energy provider without our knowledge. We were billed several thousand dollars by Hudson energy for an early termination fee. (We have 2 business accounts). Once we discovered what had happened and switched our service back to Hudson energy they reversed the termination charges. But the next bill we got had a reconnect fee of $216. I reached out to Hudson energy FOUR times about this reconnect fee. Each time an account manager told me it was an error that centerpoint made by reinstating our service switch. The person told me they would have this submitted for review and call us back. No one ever called. In the meantime they sent us a disconnect notice plus late fees on this bill. I finally gave up and paid the bill even though we did not owe that much. It wasn't worth the struggle anymore. So they won that battle! Now not only were we over charged by $216 we were also charged a late fee while we waited for someone to get back to us to resolve the matter. A customer should not have to pay a bill they don't even owe. Its really bad business. Now we are locked into a contract with a company our broker signed us up with and hasn't been anywhere to be found by the way. Be careful when choosing service providers. And don't sign up with a broker. Just go on Power to choose and compare rates. ”