Disconnect Reviews

“  I signed up with greenmountain energy almost a year ago. I must admit, due to hardship, I pay my bill right before the disconnection date of the notice that is mailed out. The disconnection notice fee was $15.00 and now it is $20.00 plus an additional $8.99 late fee and a $3.24 charge that makes no sense to me. I do not understand why they charge $20.00 to send out a peice of paper, stamp, and envelope worh less than $1.00. I recently called due to a hardship to request more time to pay my past due amount. Well, I was told that because I was late too often there was nothing anyone could do for me. I was so shocked. My services have never been disconnected although I have paid late often. In these hard economic times I thought they would at least understand. Well I was definitely wrong. I, nor anyone else is who not perfect, is a valued customer and this is just another example of corporate greed. The rates are ok but the hidden fees are a mess. Plus variable rates. ”

“  I was two days late paying a bill. It would be nice to send a reminder before the bill is due especially during these times when people are already struggling to make payments, afford groceries, etc. Instead they send a disconnect notice and charge me more for paying two days late. This is the first time I have ever been late paying this bill. You would think all the other bills being paid well before the due date would be appreciated, but I guess this company does not care one way or the other. ”

“  Never had a problem until now...I understand my bill was past due but I made my payment on 12/8 and it was due to be disconnected 12/11 if no payment was received...On 12/14 my lights were turned off because they claimed they didn't get my payment...I sent proof of bank statement and still it wasn't located...I called 12/20 about 3pm to check the status and the CSR said that there weren't any notes on my account about my non payment situation...So i went to my bank and had all bank statements printed up until May of this year to show proof of previous payments and emailed that to them...Then I called back about 5pm on 12/20 to make sure they received the email the rep told me that at 2pm my payment was found on the wrong account and transfered to my account...Even though I was grateful that my payment was found the rep couldn't explain how it is that I called through the payment system and still my payment went to the wrong account...My lights were turned off while I had a sick son at home but it was their fault of were my payment went and all I get is I'm sorry Ma'am... ”

“  In December I transferred apartments and did not receive a bill. After not Receving a bill f or almost two months I went online and paid the bill. I also signed up for ebill. After signing up I clicked on the screen for my account information I discovered that they changed my service address and nit my mailing address. In April I was sitting in my room and the lights go out. I discovered that they were cut off due to non payment. This happened without receiving a paper bill, ebill or disconnect notice. Disconnection notices are required under the law. I did not contact Green Mountain and I should have. I just took care of the bill. Well about a month later I get a call while at work from my disabled father who resides with me that the lights are off again. I paid the bill. I did go online and sent an e-mail via there customer service. A couple of hours later I did receive a response. They said it did not show I was signed up for ebill and fixed it were I will receive ebills and paper bills. They also waived the fees associated with the disconnection. I will be contacting them to see if they are going to waive the one from April. ”