Disconnect Reviews

“  I am just an average customer better off than some I would suppose but nothing to brag about. Ambit was ok at first but their price gets higher and higher. I am just finishing my contract and am running like the wind. (inside joke since I weight 350 and my idea of running is contrary to most)I have a 2 bedroom apt and my bills are like 200 bucks a month. I call to inquire and they change plans and lock me into another year. I had to dig deep into my bill and found that my rate was totally different than what I was told. So I had needed for the first time in my time with them a payment arrangement. Well it was only 2 months total and the bill was 500 bucks. I was like how can my bill be that much. They didn't know just wanted money. So ok what can you help me with. Well for starters they say you need to pay half.... I was like wth? Then finish it off in too months the past due amount. So since my past due was 500 I paid 250 down. Then my regular payments of 200 a month. So that's 450 the first month. Then 125 plus my regular bill that's 375 for the next 2 months? Yeah thanks a lot of nothing AMBIT. I have COPD and sleep with a ventilator. I told them please don't turn off my electricity I need my machine to breath when I nap or lie down. They wanted a doctors form so I get it take it my dr then fax it back to them. OH WOW... they never receive it. I sent them via email... (which like others say in their posts... it gets bounced backed to me) and I have also faxed it. Tried it for 2 months straight and nothing changed. I was not asking for a handout. I work hard.... wanted to pay what's due and not take advantage of the system. They won't help you. 10 bucks for sending you a disconnect notice.... 40 bucks if you pay the bill when they have already sent a notice out but before its turned out..... yes explain that to me. 2.50 for a debit card payment... everything everyone is saying is true. Run from them. Don't ever use them..... if you do you have been warned ”

“  Frontier is the first billing institution I know that refuses to give clients a fixed due date. Payment dates change from month to month. I can't help but feel that this is done intentionally to confuse clients so they can charge the $25 disconnection fee. Goodness, the disconnection letter goes out on the due date. And don't even bother calling customer service, you are on hold for 30 to 45 minutes, and when you finally get an agent, they put you on hold to review your account and you get disconnected. Can't wait for the year to be over so I can switch service.I am telling everybody I know to stay away from Frontier Utilities ”

“  This is the absolute WORST electricity company Ive ever had. I dont know where to start. From the OVERCHARGING or to the incompetent customer service. I live in a TWO BEDROOM APARTMENT and I have friends who live in a FOUR BEDROOM HOUSE and PAY LESS THAN ME! My building is brand spanking new. So the energy efficiency should not be a problem. WHYYYY am I consistently paying $150-$200 per month???! These people are scam artists. They charge you $10 for sending you a disconnect notice! Sent me a disconnect notice although I have a zero balance! Like wtf. I would choose a candle and matches before Id ever patronize this company again. DONT DO IT! ”

“  They are QUICK to disconnect you. If your payment is only a day or two late. Seriously, not kidding!! I also set up auto pay and for some reason, it stopped. One time I paid it the day after the payment due date. It never registered my payment and they shut me off. I got back online and paid it. Now Ive been on the phone for 46 min and counting, waiting to see about getting it back on. They say you can use live chat through the customer portal. There is no option for live chat. Ive never had more problems with a provider. Their free nights are a joke. It doesnt save you any money. I have higher bills now than I did before them. That early termination fee is looking to be worth the money. THEY ARE GARBAGE! Do not use them. I would love to see them go out of business. ”