Billing Reviews

“  The first invoice they sent was incorrect and of course much higher than our contracted rate. I called them and got a shrug the shoulder answer from the customer service representative. I explained that not adhering to our contracting terms gives me the right to take legal actions which i will so then she forwarded it to her supervisor. The supervisor needed some convincing too but she then after some back and forth ended up escalating it to their billing operations. They corrected the invoice afterwards. So while the rates are great, having weak systems, processes combined with poor customer service does not give me the warm and fuzzy about them. ”

“  I'm with others who have mentioned that if you miss your renewal - and they send ONE piece of snail mail about that (if you even get it - I didn't) - Town Square can (and WILL) charge to any rate they want. You'll then call frantically, only to find out it will take ~2 billing cycles to get you on a new plan with a reasonable rate. Town Square charged me 70% over National Grid's rates when this happened to me, costing me hundreds of dollars. There should be a cap on what they can charge, but they have carte blanche and there's nothing you can do about it. So make sure you know your renewal date, and mark your calendar ~3 full months in advance of it to choose a new plan/rate. If not for this egregious price gouging, I'd give them a great review. But my renewal experience was so awful I'd never recommend Town Square to anyone as a new customer. ”

“  I signed up for Direct Energy as my electrical power supplier. All went super well until my term came to an end. Typically, you just find the least expensive provider and sign up and you can automatically switch, not with Direct Energy. I had to call in to cancel and apparently it will take 1 to 2 billing cycles until it goes through. So now I can't shop for a better price because they haven't "released" me. Just isn't a great way to do business. ”

“  Signed up for gas service on 12/4. I have experienced 2 billing cycles now with no change is price. Still billed by my previous supplier. ”

“  So far, I have just enrolled with Energy Harbor - which was easy to do. Have not yet encountered my first billing cycle. ”