The best review categories for XOOM Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Xoom Energy unethical business practices
| Xoom energy had customer sign a fixed rate 12 month agreement and at termination of 12 months sent a renewal email offering a fixed or variable rate guarantee for the next year. I selected a fixed rate but the rate was not honored. I realized the rate was not honored. I called customer service and customer service indicated they had on file evidence of the fixed rate selection and that they would calculate the overcharges over the past 12 months as a variable rate was charged in error. The customer service representative indicated they would issue a credit (estimated at between $1,500 and $2,000). I did not receive the credit and when I called back asking for the status of the credit a supervisor indicated I had selected a variable rate via email(which is a bold faced lie). | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Unscrupulous Business Practices
from
Roseland, NJ
on
July 12th, 2024
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