Reviews for Inspire Clean Energy

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The best review categories for Inspire Clean Energy are their customer service, with an average of 3.2 stars, and the order experience, with an average of 2.2 stars.

Reviews Overall

5th

Plans & Pricing

6th

Order Experience

5th

Customer Service

3rd

Billing & Acct Mgmt

6th

Likely to Recommend

5th

Recent Good Review from NJ single mom

Satisfied since 2016

I've been an Inspire customer since 2016. I live in NJ. The sales rep wasn't pushy or deceptive. Everything was fine until I received my October 2023 bill, which was twice my previous bill ($440). I felt there had to be some kind of mistake, perhaps because a new meter had been installed.

I called Atlantic City Electric, who sends the bills, and they said the increase came from Inspire and that Inspire was charging me 25 cents per kwh, twice what Atlantic City charges. I called Inspire and got a very pleasant Brazilian rep who said something about a change to my plan and that they were going to start notifying NJ customers by email when their plans changed. I felt this was a scam, or maybe he was covering up an internal mistake. Anyway, he gave me a 12-month fixed rate of $94 a month and a contract, and made sure I knew I could cancel at any time with no penalty, and refunded me my money from last month plus some incentives. So I'm getting back over $250.

I plan to cancel them at the end of the 12 months as this all feels odd, but I'll take advantage of the 12-month discount. Even if it was a mistake, just say "we made a mistake." Since my Nov bill went back to normal before I called, I think it was just a mistake but I'll be watching closely especially after reading about others' experiences.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— NJ Single Mom from Pitman, NJ on November 18th, 2023

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Satisfied since 2016

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— NJ Single Mom from Pitman, NJ on November 18th, 2023

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Do not change your service!!!!!

Inspire is a complete rip off!! They told me my bill will be cheaper than my current electric supplier. That was a big fat lie!!! My bill with Jcp&L monthly was around 150s to 160s, before I switched to Inspire. Now, my bill went up an additional $150.00 a month. I did not realize this for months after being with this lying deceitful company.
Something told me to check my bill and sure enough, I was as being robbed every month for $150.00 dollars. I cancelled my contract immediately on 8/30/23. Please do not sign you will be sorry later.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Latonya from Parlin, NJ on January 26th, 2024

Doubled costs without notice

Not only was my October 2023 bill shockingly high, they lied when I called and tried to cancel. They said they would switch me to a flat-rate promtional plan, but my most recent bill is still at almost 25 cents per kwh, twice what Atlantic City Electric charges. So I dropped them but still have to pay another full month of charges. I'm furious and confused, as I've been using them for years with no hassles.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— C H from Pitman, NJ on December 5th, 2023

More expensive than jcp&l and njng

Sales person came to my house in May and told me would cost less. Fortunately njng puts the price comparison on their bill, and inspire was 13%more. I then checked jcp&l bill, and inspire cost more too, about 30%higher per kwh rate. I immediately called and cancelled both. Also called jcp&l and njng to make sure change was put through.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ann from Ledgewood, NJ on August 23rd, 2023

Bait and switch

Sankvira comes To my door asking about the pseg bill i told her its not in my name but she insists it doesnt have to be . Tells me she can lower my pseg by switching to in state sourced energy only and cut my bill in half. Bill doubles and it turns out i was switched from pseg altogether, cancelled and have to wait 1-2 billing cycles for my bill to go back to how it was . Not an honest company .