Charge/Fee Reviews

“  I am having a hard time reconciling the information communicated/pitched to me when I purchased my solar panels. I originally was paying a bill of $86 a month before making this purchase. 5 months later I am now averaging a total $130 a month and this is expected to go up 2.9% every year. I also discovered that the solar panels installed (4.9) have a max capacity of 750kw on average (can someone confirm the max capacity of these as I had to google to get this information?) and they are currently only producing an average of 332 kwh. My average usage at the time (sept and oct) was around 876kw. I was pitched on the idea that my solar panels should have capacity to support my daily usage and will more than likely produce more to the point where I will get money back as the electricity companies will buy the power from me. Making this a win win offer in addition to environmental pros. I am now discovering that all of this was grossly incorrect and almost impossible at the current rates. Per the contract I was estimated to produce 7500kw in the first year. The solar panels installed are currently missing the mark by 47% and I am paying (literally) for it. It my understanding that if i'm expected to produce less than 10% of the amount estimated that is something that should have been communicated to me. During the initial pitch, I was communicated the following: Oncor charges will be gone after the first 3 months of operation (the primary point of the pitch was that my costs would be greatly reduced once the oncor charges were removed). I will only have 2 bills for the first 3 months of operations and then it will go back to one with my solar panels in operation. I can cancel at anytime. Reduction in cost benefits for me and my family.I can have the panels removed. If I move, I will not have to pay for the costs of moving the solar panels. Now it is my understanding that none of this was true. I spoke on the phone with Luis A (3769) from Sunnova and he was unable to communicate anything of value to me in terms of rectifying this issue. He did state, however, that my bills (which only had a couple months of data at that point and for some reason was understated on my bill), would be utilized and that is how my solar panels would be picked (to cover the amount of usage I typically use). I trusted the competency of the solar experts from both Sunnova and Infinity Energy to make that assessment. As noted above, the current ones installed don't have the capacity to do that (mathematically impossible) negating the whole premise of what was pitched/communicated to me. ”

“  Extra charges in my bill ”

“  Where do I start? I just finished a 2 year contract and am looking elsewhere. I customer service rep tricked me into the aforementioned 2 year contract by quoting me low rates than the plan actually offered. When my bill was higher than I anticipated, I looked at the bill and the rate per kwh was higher than the representative told me to get me to sign a contract for 2 years. When I contacted them to complain, I was told by a supervisor that not only would they review the taped conversation but would send it to me. The only part of the conversation that they sent to me was the end where you hear me agreeing to the plan. I complained. Nothing happened. I was stuck for 2 years. Next, your due date can fluctuate within 7 days from month to month. Based on my budget, I have to schedule my bills based on my pay, not a company's due date. So let's say my bill was on the 3rd of the month and I set my payment to pay from my bank on 30th of the prior month. The due date may move to the 28th. That wouldn't be a big deal as that is only a couple days late. But Ambit sends you a disconnection notice if you are 1 day late and consequently charges you a $40 disconnection fee whether you are at threat for that or not. I gave them a 4 in customer service because the actual representatives are always professional and pleasant. But the business practices of the company are underhanded and deceitful. I would not recommend this company. ”