Read Fee and Charge Related Reviews

Problems with Fees and Charges (688 reviews)

(4.2 / 5)

Great rate until your contract ends-beware!

(4.2 / 5)

“ All the reviews are right until your contract is up. Then the fees and rates cause your normal bill to go to 3-4 times the amount. They dont offer decent or low rates for existing customers. The power to chose website is useful and there are other viable options out there. ”

— Janet Kingsley
July 14th, 2018

Hi, Janet, thank you for taking the time to tell us about your experience. Unfortunately electricity markets vary a lot, and prices are different from year to year, so sometimes we have to offer plans higher than what you last had, though sometimes we get to offer lower as well. All of our prices are the same for both new and existing customers, though.

From your message, it sounds as though your account may have rolled onto a variable rate when your contract ended. We often have more competitive options available for you to choose, however. Thanks for your review, and give us a call if you'd like to learn about more pricing options.

Infinite Energy Responds August 24th, 2018

Infinite Energy

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(4.2 / 5)

Descent Service

(4.2 / 5)

“ I have had Ambit now for 6 months. Energy bills have definitely been lower, even with fees. I have no doubt some on this blog have legitimate issues. But you might consider that every power provider has a list of websites and blogs "hate-mailing" them. Business takes risks, and as a small business owner myself, even when you go out of your way to do right by your customers, sometimes issues come up in the system. I am always sorry when I have a customer that has been wronged. Frankly, there are some customers that I have tried to make right the problem but seriously asked for unreasonable accommodations. I know many of us are struggling. But honestly, many of these complaints sound like everyday life experiences. ”

— Jason
February 24th, 2013