South Jersey Gas Customer Reviews (May 2026 Update)

Updated: May 2026

The best review categories for South Jersey Gas are the order experience, with an average of 2.5 stars, and their plans and pricing, with an average of 2.2 stars.

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Reviews by Star

Recent Good Review from Sarah

Outstanding utility customer service from Luca!!

Hello, I just want to make an effort to leave an OUTSTANDING review for one of your utility guys Luca who helped with my restoration of service today, 12/26/2025. Luca was SO genuinely thorough, thoughtful, and he extensively helped me with any and all questions, tips, and advice in the most thoughtful way possible. I feel Luca enjoys his job, and he was exceptionally mindful about my situation. He made me feel like I didn't have to rush, I had so many questions about different things and he explained everything to me diligently. He was truly a pleasure to have today. I wish I could have shown him how much I appreciated his devotion to his job, and customers in general. I just wanted to leave a 5 star review for him, with the company directly. He made my day much better just by himself and that's what matters! Thanks for your service, and all that you do during the holiday season! And 5 stars for Luca!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sarah from Glassboro, NJ on December 26th, 2025

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Outstanding utility customer service from Luca!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sarah from Glassboro, NJ on December 26th, 2025

Most Recent 2 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

SJG website useless

Have been a South Jersey gas customer for 40 years and have had no issues with actual gas delivery to my house. Have taken advantage of many good offers like the nest thermostats. However, the South Jersey gas online software is useless. I have not been able to access my information for weeks. Called SJG for assistance with no positive advice or result. I actually had to go backward technologically and request paper mailed billing. Extremely disappointed in light of the fact that my other utility companies have very easy to navigate and use websites.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— 40 Year SJG Customer from Sewell, NJ on February 18th, 2026

A joke

I have had South Jersey gas for more than six years now at the same place and the day my dryer broke my bill went down 60% so they start writing me and telling me something is wrong with my meter and they need to come out and change my meter when there's absolutely nothing wrong with my M I only use South Jersey gas for my dryer and I think it's funny if it was the other way around and the bill was 60% more I wouldn't hear shit from this company

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dee from Mays Landing, NJ on May 31st, 2022

Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

My bill was an Estimate for the month, I was only there 2 weeks

My bill for the 2 weeks in January was higher than the entire month of December.
When I called, I was told that I should have called in an accurate reading my last day. I didn't even know that was an option. FYI : DO YOUR OWN METER READING!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Linda from Egg Harbor Township, NJ on March 10th, 2025

Takes a week to get a service appointment

Just moved with my wife and infant child. Trying to get the gas turned on and they are telling me they cannot make it out for a whole week. I find it very hard to believe this is the case.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Robert Santorsa from Williamstown, NJ on May 15th, 2024

HORRIBLE CUSTOMER SERVICE

Had an appt from 8a-8p for service restoration. Told me they would call 15mins prior to arrival. Took off of work for the day. Notice a SJG truck outside. After about 10mins, I looked back out the window and they were gone. I called customer service and they said the tech said no one was home. Never knocked never called. After talking with customer service for 50 mins (mostly on hold) they told me the best they could do is resched for next day 8a-1p. So I have to take another day off work as a single mom, thats very detrimental. I can not believe they had no answer or resolution for a tech blatantly lying about his job which they paying him to do. An entire day wasted. But guess what, they took their $500 immediately! Customer Service is nonexistent. They should have required the lazy tech to come back out same day.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Annoyed from Sicklerville, NJ on May 6th, 2024

Ridiculous Prices and Rude Customer Service

One month of a gas bill should not be over $400. We keep our house at cooler temperatures, almost never above 68. And try to work out a payment plan with customer service, ha. They are so rude, don't listen to what you are trying to tell them, and still leave you with at least a months worth that you can't afford on their "plan". For someone in working class, you just can't win because you don't qualify for the assistance programs but you can't afford your bills.