Disconnect Reviews

“  I'll add my experience to the other reviews on here. Infinite sold my account to Veterans. I went along with it. The first bill came and was the highest I have had in years. I paid the bill planning to change plans soon. The bank shows my payment was delivered to the PO Box 01/22. 01/26 I get a disconnect notice. Called and sat on hold for 20 minutes. When someone answered she said they had no record of my payment and advised me to sign up for auto pay or call my bank to see what happened to the payment. Pretty sure they are just behind on posting payments. Biggest frustration is that I asked about changing plans and she said I am under contract for two more months, but I know I didn't sign anything agreeing to that. Guess I'll wait the two months and run from this company. ”

“  I unfortunately got covid and my family unable to work through holidays begging ambit to please assist me as I had no income they would not care to hear me out and disconnected me during 30 degree weather with my child using ventilator for covid would never recommend need to find a new company wish they would have atleast help me with partial very dissatisfied!! ”

“  They disconnected my service doing COVID-19. My bill was only $100, I walk in the house and my son is literally sitting on the couch in tears because he didnt know what was going on. $100 and Ive been a customer for over 10 years wow thanks a lot. ”

“  Where do I start. First off I've been going back and forth with just energy about my bill. I paid my bill on Friday 13th and upon checking into the bank account on Monday I saw that my payment had posted to my checking account. Well, around 12:45pm my lights get turned off for non payment. You can't reach customer service unless you sit on the phone for two hours and then you have to go to the chat. To be clear, just energy has put me through undo hardship for no reason. I moved to a new address and was told since I had not changed service providers nothing would change on my account including my account number. After four months of paying all of a sudden my old account was deactivated and now I have a new account number. I have screen shots of the conversations and of my bill payments with the old supposedly deactivated account number. My question is how was I able to pay and my lights were never disconnected. I have lost all trust in just energy and would never recommend them to anyone. And buy the way after having to pay the same payment again and a reconnect fee, I was informed that the payment that was supposed to take two to three days to so call raise from the old account to the new account had already posted. Just energy, inform your agents to be clear when dealing with your customers. By the way we had the money and could've paid the account if it had been made clear that it may cause a delay in our service. My advice, screen shot your conversations so when they try to dispute what was said to you, you can come back and let them know that you have the original conversation. Will be looking into getting a new service provider. ”

“  New customer started with company on 2/8/2020 and receiving my 1st notice which is not an Bill but an disconnect notice which give me 3 days to pay a bill. Then stay on hold to talk to customers service to find out the number on the notice was the wrong number and then google the CRS # to be told I need to call another number cause I am existing customers then call that number which too 45 minutes. And after talking to Rep and they have my bills going to email address which is not even my email.. then he said I was on a 3 year contact. Now that even worser. Please dont allow Someone to advise you to get their service if u have not even hear of the provider before .. thinking that if the store that I have a membership with wanted set me up Failure.. please read your reviews on everything before dealing with this company ”

“  I was repeatedly overcharged by 5-10% each month and have spent at least 3-4 hours on the phone arguing with their Customer Service department over the last several months trying to get the monthly invoices resolved to no avail.When i finally cancelled the Auto-Pay, my power was disconnected at 3pm on the day prior to the date listed on their "Pending Termination Notice".....and even though I paid their bill within an hour (at 4pm) and called/emailed every contact i could find on their website, they did not get my Power turned back on until the following morning (and refused to cover the cost of my hotel room), which was total BS!!I moved out of the Apartment last Sunday (2/2/20) and have been calling/emailing to try and cancel their service (unsuccessfully) since Friday (1/31/20)......when i finally got a call back from AMBIT this morning, they told me that it will take 2-3 business days to process my cancellation and that any & all energy usage between now & then would be deducted from my $125 deposit....which leaves me with only one viable response for the Leadership Team at AMBIT Energy....I haven't been able to subtantiate yet, but it wouldn't suprise me if either Bernie Madoff or Allen Stanford were one of the ket investment stakeholders in this company early on ”