Billing Reviews


Billing Problems and Complaints (623 reviews)



Happy 4 year customer

(4.2 / 5)

“  I've been a customer with Constellation for 4 years and have generally had a positive experience with them as my electricity provider in NY state. While I am cancelling my plan with them this is because they have discontinued their green/renewable energy plan for NY residents. Generally the fixed rates were very reasonable for the wind plan (8 - 10c/kWH) and I did not run into any billing or account issues and would recommend them to other NY residents who aren't looking for a green electricity supplier. ”

— Brian M.
May 12th, 2021

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Constellation


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Time to Review Gas Providers

(4.2 / 5)

“  The only experience, other than monthly billing and analysis I receive for the prior months activity was the actual placing of our order. ”

— GranX2
October 13th, 2020

Hi GranX2,

We currently allow you to track your usage information within your online account on myconstellation.com. If you have questions regarding any of this, please visit our energy management tools page for information or to chat with one of our agents.

https://www.constellation.com/why/energy-management-tools.html

Thank you!
Constellation Team

Constellation Responds October 15th, 2020
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Constellation


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Changing provider

(4.2 / 5)

“  No billing yet. Only one account inquiry no problem. Customer assistance number hard to figure out, ”

— Ssm
September 17th, 2020

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Constellation


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What can I say they bill me monthly for electricity

(4.2 / 5)

“  I had no issues with billing which is usually the cause to hate them. I had an issue with signing up since I had my credit locked. I wish they would tell online you who they use to check your credit so people can unfreeze or unlock their credit before hand. Like all electric company's they get you in with a good rate then charge a lot more to renew, but all companies do that. All that being said it was a good experience with them and I wish I could stay with them but on to the next with a better rate. ”

— Michael H.
September 2nd, 2020

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Constellation


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions