Billing Reviews

“  I like Veterans Energy much more than TXU or Reliant. Unfortunately I may have to leave Veterans Energy.I am currently seeking proposals for installation of solar panels that will provide enough Kwh to meet my current average monthly consumption on an annual basis. The keyword being average, meaning that there would be months that I may consume more Kwh, and some months that I would consume less.I was greatly disappointed to learn that Veterans Energy does not provide an energy buy-back or a refund Kwh billing credit for (unused) energy created by solar systems that feeds back into the grid. This is also as much surprising as disappointing because Texas is a solar friendly state and most other electric providers do offer some type of program many of them dollar-for-dollar offsets.I doubt that they could get a program up and running before I proceed with my installation plans (within the next couple of months). That will leave me with a regretful decision of having to ultimately cancel service upon completion of the solar system installation, paying a cancellation fee, and having to seek a provider that does offer a compensation program. But most regretfully I will no longer be their customer and a part of helping veterans.If anyone from Veterans Energy is reading this, please let me know if you can do something. Veterans Energy a great company and I would really prefer to stay with you. ”

“  This is 2018. I've had Ambit electric service since 2011. In all these years, I've never had a billing problem. Like the other companies, Ambit is a billing company. Oncor is the actual provider but I call Ambit if I have a problem. Lightening struck at my house about 4:30 A.M.in Feb, 2018. Among other damage, my transformer was blown so all electricity was out. I called Ambit. Within hours they had Oncor out here and before nightfall, the transformer was replaced. Before signing up with Ambit, I had tried two other electric companies. I had billing issues with both with errors on my account. Since joining Ambit in 2011, I have not had one billing error. I have to be conservative, but my electric bills have been something to brag about. Thus I'm happy with Ambit Service. ”

“  My experience has been great! Im on a variable or flex plan for past year and my Bills have never been Cheaper in the 22 years Ive had my home. I think people are lying about billing because you still deal with your incumbent delivery provider regarding bills payments etc. you dont contact stream at all! ”