Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.
Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.
Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.
“ I moved into my house but was hospitalized for weeks. While I was t using electricity, I was being charged as if I had a family of 5 using energy. I went back and forth for months with them about an adjustment but they had every excuse to not take any accountability! I've been in my house over 5 years and have never got close to the use of energy this company initially charged me yet they refuse to adjust. They had a valued customer program which offered points to redeem for services or restaurant redemption. I earned several thousand points but they cancelled the program of which I don't have notification of ever receiving. I'm a super conservative person and regularly try hard to do my part to help conserve energy. My bill is paid ahead of schedule but this company doesn't show much value in any of the above chronicalled! Their generic email replies keeps this bad experience ongoing. ”
“ I was approach during my visit at a Sam's Club! I was real skeptical about representatives trying to sell anything, but i listened and told them that i was getting good rates but they insisted they would beat them rates. I was told that i would pay 8 cents per kwh, they even told me the more energy i use the less my bill will be. I signed up and got my first bill and come to find out, i am paying 18.44 cents per kwh. And now the person that is supposed to be my customer service representative does not answer or respond to my phone calls. ”
“ I had Just Energy for several years. They emailed my monthly total due, and paying was no trouble. When my contract ended, they made me feel my business was unwanted. They called me so many times! Daily, and sometimes multiple times a day, to remind me that my rates were going up, and that my contract was ending. Someone from California said that my rate was good, but of course, all my Texan friends laughed. I am now looking for a new company, one that hires Americans and that appreciates my business. ”
“ My previous company was charging me $150 monthly for a 2 bedroom apt then I found Just Energy and my mo bills are less than $50. I get notifications about my usage broken down by day so I know where I might be able to save. I love this company. ”
“ Your staff harasses customers. Some of them is unprofessional. The payment plan is trash. Been with Just Energy for years. They have made horrible changes. As soon as my contract is up I am gone. ”
“ Houston, TX resident. A guy comes to our door at 8PM to do his spiel for Just Energy without a mask on, in the middle of a pandemic, at a home with elderly people. Incredibly irresponsible. ”
“ DONT do it this is the worst energy company around. The rates are ridiculous. The balance billing plan is not a credit plan so if your rates are cheaper in the winter month it doesnt matter because you will pay the same 200.00 per month regardless of what you use and the less electricity you use you will pay the same amount on you bill every month, Total rip-off . Also dont be one day late or even before your do date you are constantly harrased to have your service disconnected. I promise you will constantly live in fear if you choose this light company. My contract ends in July of this year and I cant wait to drop this company . I wouldnt refer no one to Just Energy!! Because they will JUST rip you off. ”
“ Called customer service 5 times and spoke to them. They could not help me log on to my account. They told me to email customer service. Customer service emailed back 3 times that they could not help me. Very bad and poor service. ”
“ I've been with Just Energy for a while now, never had an issue... then one day their energy perks program is gone and all those points I earned, gone! WTF ”
“ They caught my attention at sam's club. SOLD ME ON A BUNCH OF MISINFORMATION and promised gift cards as well. I was told my bill would not go up from what I was paying. I asked multiple times because I am on a fixed income. They trap you in a contract. I asked if it was a contract and they said NO. I was told I would receive one gift card in the mail in a COUPLE WEEKS and one in about a MONTH via email. THIS IN NOT THE CASE. IN THIER FINE PRINT THE FIRST ONE IS SENT AFTER THE FIRST bill has been paid and one after 90 days via email. THIS GIVES THEM JUST LONG ENOUGH TO CHARGE me 3x what I would have paid with my regular gas provider!!! My gas provider was charging me .21 and they are charging me .61!! THEY ARE SCAMMING PEOPLE AND THEY KNOW IT. THEIR REPS SPREAD WRONG INFO TO SIGN YOU UP AND THEN everything real is in the fine print in the contract. DON'T WASTE YOUR TIME WITH THIS COMPANY!!! I even called to cancel with their 1800 number and they lied to me AGAIN and said the reason my bill went up was because there was more days of that month in the billing cycle. I KNEW THAT WAS A LIE AS I HAD JUST GOT OFF THE PHONE WITH MY gas company and they explained the difference in what they were charging me vs what JUST ENERGY was charging me. That was the REAL reason my bill went up. Not the LIES JUST ENERGY was feeding me. PLEASE DO NOT FALL FOR THEIR SCAM!!! ”
“ I WAS TOLD THEY WOULD COVER MY LAST PROVIDER'S CANCELLATION FEE WHICH NEVER HAPPENED! WAITED THE 2 BILLING CYCLES FOR THE ADJUSTMENT TO BE MADE ON MY BILL ...AND NOTHING. ON MY LAST ATTEMPT TO HAVE THEM ADJUST MY BILL I WAS TOLD THAT WITHIN 48 HRS THE ADJUSTMENT SHOULD BE MADE REFLECTING A CREDIT AMOUNT FOR THAT CANCELLATION FEE I PAID MY LAST PROVIDER FOR SWITCHING....AND NOTHING! AFTER THE 3RD ATTEMPT I SWITCHED BACK TO MY OLD PROVIDER AND WITHIN 48 HRS THEY ADJUSTED THE CURRENT BILL TO SHOW THEIR CANCELLATION FEE OF $175.00. ITS CRAZY HOW THEY WERE SO PROMPT TO CHARGE ME INSTEAD OF CREDITING MY BILL. I THEN CALLED CUSTOMER SERVICE AND THE REP WOULD NOT LISTEN TO ANYTHING I HAD TO SAY...HE KEPT TALKING AND TALKING OVER ME. HE EVEN TOLD ME THAT I SHOULD BE HAPPY THEY DID NOT CHARGE ME THE ADJUSTMENT THEY WOULD HAVE MADE BECAUSE IF I TERMINATED MY CONTRACT PRIOR TO THE CONTRACT END DATE THEY WERE GOING TO RECOUP THEIR MONEY ANYWAYS. THIS SAID IT ALL! HAD ENOUGH...RIP OFF...RIP OFF...RIP OFFS! ”
“ UGH MY BILL HAS DOULBED SINCE SWITCHING, NEVER AGAIN WOULD NOT RECOMMEND. ALL THESE CHARGES IN SMALL PRINT. ”
“ Best experience with Just Energy inside of Sams Club they saved me so much money every month never changing because they have a all inclusive rate no surprising delivery charges ”
“ Okay, well, you JUST LOST A CUSTOMER. Thanks for showing your TRUE colors in this time when you could have been much more supportive. Apparently, your last communication that said, "We are working with your utility company to get actual usage for these days, which means the actual usage would be zero during the times your power was out. If applicable, you will see adjustments in the coming days," was just trying to placate a customer. And even though you claim that the price per kwh did not increase with the exorbitant rates of ERCOT, you figured out a way to make up that money. Very creative. I STILL DID NOT HAVE ELECTRICITY for 3 days in which YOU claim I used about 277 kWh of electricity. So GOOD JOB. You know, I wasn't asking for the whole bill to be reassessed and CORRECTED. Just the days that I KNOW I had no electricity usage. Shame on you. I understand everything you said about increased usage during colder weather. That all makes sense. What makes NO SENSE is that you can't even admit the estimation, or worse, the falsification of the energy usage during the days when there was no power. How ludicrous! I realize YOU hold all the leverage: if I don't pay the falsified bill, you will suspend my service and report it to the credit bureaus. But I can do some things. I will be very aggressive in letting everyone I know that this company falsifies meter readings and is REALLY NOT THAT INTERESTED in customer service.I will contact Sam's Club home office to let them know my dissatisfaction with this company that they supported. Hopefully, they will see you for what you are. I will also post reviews EVERYWHERE possible to alert others about your refusal to even admit that you do what you do. ”
“ Just energy has the worst costumer rating. They lie! ”
“ This is too expensive. Bill fluctuates every month with a huge difference. Our neighbours get half of the bill I get with Just Energy. I do not recommend this power company to any friends. ”
“ EVERYONE-BE AWARE- Just Energy offers services at some Samsclub . I acquired it at the one in Richmond Grandparkway. They offer you the "best rates" waiving the cancellation fee if you are not happy with the service. Guess what, they don't stand behind their word. Shame on Samsclub for letting wolves offer apparent great deals to lambs. They sent my account to a collections agency. Now they don't want to waive the 150 dlls early termination fee. DO NOT FALL INTO THIS TRAP. SHAME ON JustEnergy ”
“ tryed to tell me that I said I wanted to sign up for A up charge on green charge and said yes to this. this is a company that is not to be trusted, I will pay for cancellation so that I can be with a company I can trust. tryed to tell me That people will can a ask to pay more for SOMEONE WHO CARE ABOUT THE ENVIROMENT . SHE SAID JUST BECAUSE I DONT, DOES NOT MEAN THAT OTHER PEOPLE WONT PAY 999 FOR SOMETHING THAT DOES NOT PROVIDE A BENEFIT. HOW RUDE. AND IF I WANT TO AKE IT TO COURT I WILL LOSE. I NEVER SPOKE ABOUT COURT. THAT WAS A TREAT TO ME !! SHE SAYS THEY LISTEN TO THE RECORDING AND I AGREEDED TO THIS UPCHARGE. THE GIRL CONTINUED T ARGUE TO ME THAT MY CONTRACT WAS THE SAME , CONTINUED TO TELL HER THAT THAT WAS NOT CORRECT, I HAVE A NEW CONTRACT .I FINALLY TOLD HER I WAS CALLING HER SUPERVISOR AND SHE INVESTIGATED IT AND SHE WAS WRONG, NEVER SAID SHE WAS SORRY , VERY RUDE AND THEY COULD NOT FIX THE PROBLEM. PLEASE DO YOUR SELF A FAVOR AND MOVE TO THE NEXT PROVIDER. ”
“ So For the last month I have been dealing with just energy and direct energy. I canceled with direct energy for other reasons and continued with Just Energy. My power recently got cut off today due to someones negligence. I signed up for both electricity and gas and apparently have only been getting billed for gas? So I am now on a timer for the next couple days. I am not impressed! I love Just Energy and I want to stay but what happened ??! I am super disappointed. ”
“ I was approached at Sams club ! And I will never ever talk to your people again, I was nice enough to stop not knowing that you guys were going to cut off my electricity with txu!! When I mentioned to the guys that it was under my husbands name ! They said oh no you dont have to switch we are just going to check if your area is covered ! Well I gave my husbands info and they send him an email from txu that our account was closed ! I suggest that you take your stands out of sams giving out wrong info to people!! If I would have known you guys were going to switch me over I would have never stopped or gave out my husbands info ! Wouldnt recommend any one to this company horrible experience I didnt think it would cause so much commotion but now I know to stay away from all those sales men ”
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