Just Energy - Company Information

“  I was approached at Sams club by Just Energy representatives a couple months ago and I was a bit scared at first because I had been with TXU for 5 years. However, I learned I was actually paying too much when the representative compared my bill to how much I would be paying with them. My bill has been under $100 so far and I am really content with Just Energy. No more centerpoint fees! Thank you. ”

“  First they call and leave a message telling you your account is past due and leave a number for you to call. When you call the number you are told they cannot give you any information and that you have to call your electrical carrier.
My electrical carrier SCE told me it was a scam. So I looked up the main number which is in Canada and left a message. They returned my call, but the caller ID showed that it was some airline company so I did not answer. When I listened to the message it said they are returning my call and to call back. I told them of my issue and that SCE said it was a scam and that their number coming up as an airline instead of Just Energy did not help matters. They responded by saying they did not know why it comes up as that and that it has been that way for quite a while, and that they will look into it. Really??? What major reputable company would let something like that slide???
They said they would send me some documentation to back up their claims. It took almost two weeks to send it via email.
Back to SCE...they finally found that I was using Just Energy in addition to SCE as they use green Technology to produce electricity and that my contract with them had been cancelled the year before!
There was money due apparently, but to wait a year to tell me and threaten me with collections because it is so late is ridiculous. In the email they started sending 3x a week to remind me that I owe them money there is an online payment system (wont take your account number), I call in to customer service, My card wont process, (probably because they are in India or Pakistan). They transfer me..25 minutes on hold, I hung up.
I did send a few payments via snail mail address on there almost daily emails. I get a letter from them saying that is the wrong address and gave me the correct address to pay. I mention to customer service that they are still emailing several times a week with the wrong address. They do not have an answer for me.
Whatever you do ...DO NOT GET MIXED UP WITH JUST ENERGY! ”

“  Power isnt stable it goes out with light storms .when doing maintenance they dont warn customers i lost hours of work i was doing on computer because of this ”

“  These people came to my door and my boyfriend gave them his email to get more information. A month later I'm getting a bill from them. The cancelled my other contract with constellation and signed me up for theirs and I never gave them permission to do so. Now I'm trying to get my energy company back and in the mean time while its being processed they shut my electricity off. Don't even talk to these people!!!! Biggest scam ever and I dont see how this is even legal for them to cancel my contract without my permission. I never even talked to these people! ”

“  These people came to my door and my boyfriend gave them his email to get more information. A month later I'm getting a bill from them. The cancelled my other contract with constellation and signed me up for theirs and I never gave them permission to do so. Now I'm trying to get my energy company back and in the mean time while its being processed they shut my electricity off. Don't even talk to these people!!!! Biggest scam ever and I dont see how this is even legal for them to cancel my contract without my permission. I never even talked to these people! ”

“  Who charges .80 a term? When I told them they where charging me a car payment for heat, I told them I couldn't afford that. They said instantly they could cut it in half. So that's. 40 a term. How ever that's all they could do. They said also sir this could take one or two billing cycles. YUP! They weren't kidding. Next bill 1/5/2021 $413. Wow, pay it. Next bill 2/5/2021 $435.41. Thanks Just energy for stealing from my family. How does it take 2months to adjust the terms of use. Monday day morning I going to pay the cancelation fee. This is ridiculous. At lease with Nicor I can go on the payment plan, and pay the same every month. ”

“  I joined at sams club last month for the nights free promotion and it was a very easy process which was great. I was hoping for a cheaper bill and thats what I got. My bill went down $70 compared to the $140 I was paying with reliant. Thank you for this promotion to us Sams club members! ”

“  We signed up in Sams club and their customer service and prices were perfect. Their representatives will walk you through it all, no hassle. First bill is looking good! Thank you!! ”

“  Recently we have been getting phone calls and even a home visit with the messaging to "come back to Just Energy" and it will be better this time because they "under new management." We had several bad experiences with this company and WOULD NOT RECOMMEND, regardless of the new promises of improvement. Be cautious when a company says "under new management" because it signals major problems and sometimes issues are too deep rooted to fix. ”

“  Ive had Just Energy for almost 2 years and my bills have consistently been over $150 for a small apartment that is barely occupied half the time. I work 50 hour work weeks and have good energy saving habits, always have. During covid I have had financial setbacks and they offer deferred payment arrangements that only get you stuck and make you fall even more behind. Ive had shut off notifications during the pandemic with no reach out after asking several times for a manager to give me a call. I have paid hundreds and hundreds of dollars to this company and they still want me to pay a cancellation fee. Dont do it, I work in customer service and this is by far NOT that nor do they care about their customers and the pandemic. ”

“  I absolutely regret switching to this company. My bill is twice as expensive as with my other company and now that is winter my bill has only gone down $10 compared to the summer, I am absolutely disgusted with this company. Do not use Just Energy as your Electricity provider they are the worse. ”

“  terrible service, contantly calling to say im late paying bills i had not even recieved in the mail. trying to get anything done over the phone is the most aggravating experience i have ever had, i ask to have my bill explained and they transfer me to to texas, after 20 to 30 minutes on hold, the person in texas will tell me that they cant help me so they transfer me back to somewhere, supposedly in canada, then another 20 to 30 minutes on hold, you may get someone or you may get a machine that states due to covid19, they have changed their hours and are now closed, at 4 pm. i am still being charged for a place i moved out of 2 months ago, it took a month to get the service cancelled and i just got a call saying i owe 138 dollars more. this company is a compleye scam and i would not recommend it to anyone. ”

“  I have been with them for years. I Freezes my account because my Lease was up. And they kept charging me for 3 months. Every time I called they are rude and unprofessional. Keep telling me that they will investigate the problem and it might take 3 to 10 business days and its been a month and still charging me. I will never recommend this company again. ”

“  This company has a mobile app. The mobile app does not work you cannot pay your bill from the app. That is the whole purpose of the app is to be able to pay your bill and take care of your business online. But the way they have their set up is that it does nothing but merely waste your time and then after attempting over and over and over to pay your bill after countless man-hours you eventually run out of time then they double your bill if you can get energy from anywhere else in the world do it do not use these people I don't even know how they're in business they're not listed with the Better Business Bureau. Unless you just like throwing away money do not do business with these people ”

“  Just Energy was advertised to me. I was told there would be absolutely no changes or additions to my bill in anyway. But actually an extra flat rate 50$ per month was tacked on and when I wanted to cancel they charged me a termination fee and referred it to a collections agency rather than just letting me pay it. This company is a complete scam and am pissed that I ever got involved. ”

“  I am a Sam's Club member who was solicited by Just Energy while shopping at Sam's. I was talked into switching both electric and natural gas to JE. Going into the 3rd year i decided it was no longer feasible to stay with Just Energy. Upon switching to other suppliers I was hit with $100 early termination fee, which was $50 for each utility. It was not made clear when signing up and I do not recommend dealing with JE. ”

“  I decided to try Just Energy. I signed on through a third party who searches for the best rates. They claimed I would be getting a rate of 9.2 pkh and would not have ANY additional fees. When my bill came it was 11.9 and every extra fee there could be. When I called JE they said they would have to investigate it and it would take 7-10 days. I checked back in 7 and in 10 days, trying to navigate their telephone wasteland where you can reach the correct person to help. I called at least 20 more times over the course of a couple of months ( meanwhile I switched back to Reliant). They kept telling me they were still investigating, no one ever helped me. Then they sent me to collections. I offered to pay them 200 dollars to end the madness. They wouldnt accept it.My time is worth something, I was sincerely trying to get to some type of resolution. After many many collection calls to not only me but also to my boyfriends number (not sure where they got that) I finally gave in and paid the damn money they requested. Please believe me, this is an awful company to do business with. ”

“  told one price, charged a higher price ”

“  My wife went to SAMs Club met a Just Energy salesman who told my wife sign up now and she has 3 days to think about it. Actually Just Energy switched the service the same day with 2 service contracts (we have two power meters), contracts for 2 years & 2.5 years. My wife called & told the office the same day that salesman promised her she has 3 days to decide and she does not want to sign up with Just Energy now. NO such a thing according to the office, once you are in, either break the contract or wait until the end of the contract. Oncore bought out our 2 years residential contract, but the 2.5 years contract is for a street light. Even Oncore does not offer any contract for a street light, but Just Energy considered it as a business contract which Oncore can not buy us out. The meter is in Oncore office, but Just Energy bill is 20% higher than Oncore. Especially, the street light bulb went off 7 months before the end of the contract, however Just Energy still charged us without any shame. Yes, we have been suffering from Just Energy for 2.5 years. ”

“  I call myself leaving one company due to over charging me, price gouging on my bill and you guys aint no better. Im not home for a whole 14 hours every single day and the two hours I am home Im using bulbs that Im using batteries in, I dont have anything plunged in my walls, just the a/c is running and its on 76; no one lives with me, my windows has been tinted and I have black out curtains up on my windows,its extremely dark in my apartment. So WHY is my bill so high it just doesnt make any sense ”