Just Energy - Company Information

“  Dont believe the Sams club reps that stand in the store!!! Full of lies. They are greedy and want commission off you!! ”

“  I was told that the bill will be cheaper, but when I saw a bill today. It's higher than what I got charged from another electric company. My electric bill never goes up over $100 my usually charge around $80, but my current bill with Just Energy is $115. The sales rep told me that it will go down. Instead of going down, it goes up. That's not a good point of changing the company ”

“  A solicitor came to my house while I was at work, and told my boyfriend he worked for JUST ENERGY, and my boyfriend told the guy that if he wanted to continue that he would have to call me and ask, I never received a call from the man and yet some how they felt that it would be okay to go ahead and TRY to switch my service over without permission!!! Lucky I was able to stop the switch and continue the service with the company I actually gave PERMISSION to control my energy!! And now they have the AUDACITY to still charge a bill for a service that wasnt even authorized for than a day!!!!!!!!! ABSOLUTELY RIDICULOUS!!!! ”

“  I signed at Sams club in Burleson, Tx. I was told Id receive no oncore charges and .09 per kw. When I got my first bill it was all a lie. I still had oncore charges. When I called customer service they were like too bad you signed and didnt read. Then I said so yall lie to people so theyll sign thats how yall get business? I was told Id have to pay early cancellation fee and they werent taking it off. So I let them know every time I go to Sams and see someone signing Im going to tell them make sure you read all that cause they lie. ”

“  It is egregious and greedy to send out and charge a $20 Notice of Disconnect three days after the due date on a residential account. The late fee charged is reasonable and appropriate in that timeframe. But the $20 Notice of Disconnect three days after the due date is a greedy and a desperate over reach.Since Just Energy ( the owner of Amigo, Hudson, Tara and others) is trying to bounce back from its bankruptcy you would think the best approach would be to attract and retain customers, not shake them down for a one time fee and risk the customer getting upset and leaving Just Energy, and letting everyone they know not to use them.I also feel it is dishonest and sneaky that the portal had the "Pay" amount to include the $20 fee but no where on the site did I see an itemized charge for $20 DN - I discovered it by calling Just and questioning the charge. It is likely an intended tactic so that the unsuspecting customer doesn't realize what they are charged and will likely get hit with a similar charge in the future. ”

“  Just run dont go to them ”

“  I was told by a sales rep at Sam's Club that if I switch to just energy they would cover my early termination fee from my previous electric provider. When I got my early termination fee bill of $400 from my previous electric provider, I asked for my refund from just energy but they told me they only cover up to $150. So I paid $400 to switch electric companies! I was also told that I wasn't in a contract and then I find out I have a three-year plan. This company doesn't care how they make their money they will lie steal and cheat to get it. Don't trust this company and their sales reps. ”

“  I have never had a worse experience with an Energy company. I have been harassed in my email about threats to endanger my credit even after Ive made contact on numerous occasions to get things set up properly. Would not recommend, if you want a XXX.xxx bill by all means these are the guys for you. But Ill never go back. ”

“  I called to have my service turned on 12 Oct today is 48 hours later, hours of phone time, speaking with several different people, and my power is still not on and keep getting told it is scheduled for today and Im sorry!! ”

“  I was promise to get my bill around $50 but insted, i am paying double. ”

“  I have been on phone calls with Just Energy for over 3 hours today dealing with erroneous charges on my account. Per my contract, I was not to be assessed any ETF. When I received the charge, I called and the service associate assured me that the charges were removed from my account. I called back to make a final payment on my account, and the representative informed me that the account no longer reflected the waived ETF. Now I am back on hold to go through this process all over again.
I have repeatedly had trouble hearing the agents and many of the agents are unable to discuss and comprehend the charges as they are listed on my bill. When questioned, they always defer to another department. This causes the customer to have to re-explain the situation too many times over the course of one phone conversation.
I have to laugh about the message played while on hold. They claim to be the number 1 energy provider in Houston, but there are no other accolades from the multitude of states that they serve. I hope others stay away from this company because they will send you through a never ending cycle without any direct answers to your concerns. ”

“  When switching to this company 2 months ago, they made it sound like they were the best provider out there! Why do they have to solicit at Sam's Club then? I did not buy it at Sam's (should have...they were offering some incentive!) I called them on my own. The provider that I did have was half the price! Living on SS...you need the best deals. When I received my bill in the mail, I was in shock! I have never had a bill so high since leaving the major supplier 6 - 7 years ago. I called and there was no dealing with them. Not only can I not afford to pay this doubled bill, they are charging me nearly $200 to cancel. I went with another company immediately. They misrepresented theirselves! This free nights is BS! We don't even use hardly any electricity after 6pm. I turn off all the lights anyway, but after 6 pm, the TV is about all that is on. Don't be fooled by this company! Rip-Off Energy is their new name in my book! ”

“  I am new to the country and did some research and then called Just Energy. They sold me a 5 year plan without telling me about the additional costs when I specifically asked about them it. When I called to correct it, I got the worst possible service. First they told me I needed to go to billing department which then told me I needed to go to the renewals department. Just no one wanted to correct it or help me. I ended up cancelling my account. Just awful service! ”

“  I was approached at Sams club by Just Energy representatives a month ago asking me to see my current electricity bill, I showed him and he said that he have some real good deal for 9.5 Cents KWh that is including TDU delivery charges and I just have to pay $4-$5 in taxes on top of 9.5 Cents KWh, I was paying 10.5 Cents all inclusive with previous company and he calculated my bill with his offered plan that I would have saved $70 if I have his plan on same uses, usualy I don't sign up for this kind of services without doing online research but he said that Just Energy have affiliation with Sams and being a Sam's customer for over 30 years, I decided to sign up and asked him twice to make sure that TDU charges are included in 9.5 cents and told me that it is all included in 9.5 Cents and I just have to pay $5 taxes on top of this, he satisfied me and I signed up for the service, today I got my first bill and I was surprised to see that Just energy charged me 14.2 Cents KWh including delivery charges for $108.00, I called customer service and I asked why your representative scammed me to make his sales commission by giving me wrong information, the lady told me that maybe I heard him wrong, I told her that I asked him same thing over ten times how I could have heard wrong, please be aware this is a scam company, please do not sign for service with Just Energy and do not believe what they tell you in Sam's Club. I am going to send a email to Sam's Club corporate office to look in to this matter and stop them from using Sam's reputation to scam innocent people. ”

“  Don't waste your time with these guys. They throw in a hidden fee and do not charge what they say on the facts label. I switch power companies every 3 to 4 months to get the lowest rate and most other power companies are honest on their facts label. These guys don't disclose the $9.99 "Green Charge" they will hit you with every month. Literally the ONLY charge on the bill that does not fluctuate from month to month, the "Green Charge" is not openly disclosed... What kind of company does that? The facts label says you will average 9.1 cents/KWH for 2,000 KWH. I'm actually paying 10.3 cents/KWH. All the other companies are pretty spot on with what they say vs what you get. ”

“  I really wonder how this company has so many good reviews on here wondering if its legit I decided to change to this company at a sams like most have and everything sounded great, I left TXU because I honestly thought I would no longer make payments of $200. Pfff it was worse, first bill was 230 and the second was 260 i hate this company, its trash, such a bad experience ”

“  I had signed up with this company to began supplying electricity to my home in Granbury Texas around March of 2021. My husband passes away on February 20, 2021. I was hoping to cut my bills down enough to be able to continue in my home of 32 years, but I could not. I placed my home for sale in August and it sold. I called Just Energy and gave them my new address, etc. I was informed by the lady I talked to they would close and send my closing bill. Nothing was said about leaving my contract early since I was moving to another city.
Now they are hitting me for early cancellation even though I moved away. I live in an apartment in Grapevine to be near my family. I did not have $375. to pay the entire bill so just paid the electrical usage of $199. Now they have turned me over to a collection agency and treating to ruin my credit. I called the number they listed and he wanted me to promise I would send payment on September 18th when I get my SS check. I told him that was silly as I told him I wouldthen he says Do You Promise. I told him NO I would not promise as I told him I would. Thats ridiculous.
Now, I was never told that I could continue with them in Grapevine when I called to discontinue due to moving to another town 80 miles away. I went with the power company that provided electricity to the complex I moved to.
Beware of this company they will get you for everything they can.
I will pay greedy JE when I have the money and they will just have to turn me over to credit bureau. Thats life! I will survive! ”

“  I signed up for a three month promotional contract and was required to complete registration and initial payment over the phone. Unfortunately, the Just Energy employee either recorded the information incorrectly or used someone else's credit card information. As a result, our first month payment did not process and we were charged a late payment fee and a note was made on our record. When I called the company about this, that is when they told me the credit card on file (which did not remotely resemble my credit card number or expiration date). I requested the late fee and note to be removed from my history and they agreed to "look into it." The employee stated they did not have the authority to change it and denied my request to speak with a supervisor. The next month's bill arrived and the late fee was still on there and when I called again to complain, I was also told they would not remove the late payment note on my history for their mistake. I have made complaints with the Public Utility Commission and the Attorney Genera's Office in the hope they force Just Energy into doing the correct thing and to hopefully encourage them to change their shady business practices. ”

“  I made a big mistake putting this company as my light company 2 bedroom apartment Bill is coming out almost $300 in the process of changing to another ”

“  These people convinced me at sam that they will lower my price. I was paying about $100 a month for my 2 bedrooms. I not often home but my bill is always high. For the 1st month with just energy, my bill was abiut $50 but i was out of the country for 6 weeks. How on earth have used $50 worth if electricity when I am not there? After that, my bill kept going up. $80 here, $97 there. What's the point of switching if rhe bill is pretty much the same? In addition to their high price, the girl who sign me up said they would pay for my last bill with the other company if I sign with them and I will receive a gift card of $150. Neither one of these promise was fulfilled. They are just misleading people and laying to them. ”