Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.
Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.
Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.
“ I was mistakenly billed for service I did not ask for. Thank you lily! ”
“ Purchased a home on March 4, 2022, went with Just Energy, as the previous homeowner had them. On March 7, and April 18th, electric was cut off. Just Energy does NOT DEACTIVATE the last homeowners that were in this house. They keep calling and turning our electric off!!! Each time this happens we lose work time, staying home, taking approximately 6 hours with them to get them to turn it back on!!! Then they don't take the blame for this happening, stating it isn't their fault! WHAT!!! No protection to your customers??!! This is an incurring issue, we would like to leave this company without early deactivation fees so we can be protected with an electric company that will use pass-codes, etc...to authenticate who we are on protecting our account. ”
“ Very bad service, yes they call you back and transfer you from one person to another and at the end they cannot resolve the issue. How difficult can it be for you to make me access my account online????? ”
“ Been with this company over six months work all day live in one bedroom apartment each month bill more than 200 a month no emails sent showing usage just lies and deceptions please do not use this company will be reporting to the BBB FOR FRAUDULENT activity when call wait time over 20 minutes no one to speak proper English to have two way conversation worst experience ever HIGHLY DO NOT RECOMMEND FOR ANY BUSINESS ”
“ Of course they got me at sams club with all these gift card offers if you sign up. I asked if my bill was going to change and they said no so I signed up. My bill was more than tripled and I never got any gift cards. Do not sign up. They will screw you over and take all your money. ”
“ I didn't authorize Just Energy a Texas company when I'm in Michigan to provide services. Very shady company, you may consider avoiding them at all costs. Almost twice the cost of the local provided. ”
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I signed up in Sams Club. The girl looked at my bill and said I would save money because they offered a flat fixed rate of 54.99 just as a special deal for Sams Club members. I thought it was too good to be true so I asked if the flat rate had a cap to which she replied no it doesnt! Then she carefully scrolled to where I needed to sign. This is my fault because I should have stood there in Sams Club with my cart full of groceries and read all of the contract. I think they are counting on people not wanting to do that. Turns out the flat rate is only for the first 900 kw. After that it is billed at 5.99 per kw. This is in no way a savings and would actually cost me more. But she stood right there and lied. When I actually got home and read the contract I called the company and canceled.
Just Energy still has kids in the local Sams club preying on unsuspecting, trusting people. Dont buy your energy supplier at the grocery store! ”
“ I just received my first electric bill with Just Energy. It was 3 times more expensive than the rate from West Penn Power. I called, they offered to lower my rate, but with the lower rate, it was still 2 times the West Penn Power rate. I'll take my chances with the market fluctuation. Not happy with this service. Won't ever use Just Energy again. Was led to be believe my rate would be less not more. Don't be suck into their sales pitch. So sorry I listened and I know better than this ”
“ Signed up to try new company for natural gas. With variable rates they would cap at .79 cents per ccf. Dte was charging .29 cents per ccf and then a charge for distribution and recovery added to it for a total of 1.03 total cost. Just energy immediately charged me their .79 cent cap plus I was still charged distribution and recovery by DTE making my per ccf cost 1.38 plus another. 10 cent charge on top of there max cap price. I cancelled my account with them and they continued to charge me the agreed upon cap price of .79 plus a .10 that I don't r recall being discussed for the next month. My has bill would have been 226.47 with DTE and is instead 311.18 just energy. They are bullshit and will cheat you anyway they can buyer BEWARE!!!! They are Not what they say... read fine print and remember if it sounds to good to be true it isn't real. ”
“ I signed up for the free nights and weekends because my son grandson and daughter-in-law moved in with me and I needed a cheaper energy plan so I thought I was getting a good deal with a free nights and weekends I didn't. my build jumped higher and they're not here now and my bill is still high ”
“ The rep I had on the phone kept hanging up on me after I asked about rates. Every time I called back and asked him the same thing he would keep hanging up. Very unproffessional. Train your reps better. ”
“ I was told I was over paying with TXU with a 200 dollar bill, but just energy sent me a 245 dollar bill. I'll be going back to txu. I shouldn't have switched. This is why I don't stop and listen to sells pitch while shopping in sams ”
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Just energy has been an absolute nightmare to use! The customer service is beyond a joke and unhelpful. I have yet to be able to make a payment in any way beyond calling customer service and being charged more money to pay my bill through them because I can't pay any other way. The customer service don't listen to your issues. They don't try to trouble shoot.
The prices of the service are insane! What you think you'll pay vs what you actually end up paying are going to be very two different amounts. ”
“ Called asked numerous times what my rate for kWh was and they fail multiple times to provide small piece of information ”
“ This was one of the worst experiences of my life! Just Energy customer service and managers will never help you or answer the phones. You will wait on average 2-3 hours before you get anything resolved. I can't believe I got swindled into going with this company. Save your sanity and your time and don't bother working with them. TXU is so much better! ”
“ Wife called to cancel service to residence due to selling home. Just energy failed to cancel service on date requested. I have requested to hear or a copy of the phone conversation that they are basing their decision on. They will not provide it. Make sure to put your request in writing or they will bill you for service not received. ”
“ Order service and paid my deposit. Told me it would be turned on on the 4th of January. On the 19th my son said light was off. I called and they said they needed more documentation from. Never received a call nor email. Lost everything in fridge. Not happy at all. ”
“ It will be a year next month since Tara energy and just energy fraudulently switched my electricity without my permission. The call was recorded so they know the truth. I have read alot of the owners responses about how sorry they are to all the people they have screwed. Just talk. I still await a phone call, an answer and justice ”
“ I activated an account and switched to Just Energy on November 18th. Come to find out a month later, they never activated my account! They also autosigned me up for some BS Terrapass carbon offset scam and have been billing me for that! I have been stuck at variable rate(15cents/kwh) for a month because Just Energy is incompetent. Please pick another provider. ”
“ A man pitched me in sams club and I signed up to get my energy supply from Just Energy, he was super nice and was very knowledgeable, and it saved me on my bill while giving me gift cards! I would get a membership to Sams just for the electric! ”
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