Just Energy - Company Information

“  First bill was 217 the next month 584 they lie to get you in with them ”

“  First of all I am happy with my rate and service from Just Energy. I am however not happy about the customer service end of it. My bill came due 4 days before my payday so I called to extend the due date and I end up speaking with a foreigner I could barely understand and although I've always been on time previously, she wouldn't budge and charged me with a $20 disconnect fee along with a 5% of my bill late fee. That's wrong ”

“  I have been a loyal customer for over five years, used their electricity in two different homes. I will NOT be continuing my service with them. If they didnt charge $175 to cancel my plan I would today. They used to have great customer service and out to provide the best. But this last year they have been absolutely horrible. My bill has tripled, even with it being the warmer months of the year I have never paid as much as I am paying now. For the same plan, keeping my thermostat at 80 during the day and I am on their Free Nights Plan. If you want to over pay, be charged excessive fees and deal with poor custom service choose Just Energy. ”

“  I can tell you that the sales process is really pushy and based on lies. The salesperson knew in advance that I was moving out prior to the 12 months, so he assured me that it was ok as long as, the company could not service the area I was moving to. He offered me in march 2022 to pay the early cancelation fee of the other company ($149 USD) in a reimbursement format, plus no cancellation fee at the end. After the conversation, I did everything they told me and they even send an email telling me that this cancellation fee reimbursement will be charged in my last statement. I called back and customer support assured me(again) that the reimbursement will not be charged at any moment.

After I moved (just as I told them in advance) they charged me the $149 USD, after calling back we settle 75 USD less on this fee (thanks to Amita for her support in this matter), however, I feel the responsibility to tell you that if you want to do business with them be very careful with the small letters on their sales process, dont trust anything theyre telling you unless you can have that in a formal email or somewhere. I end up paying $75 USD for being a fool and trusting the other end of the line.

As for the electricity bill, they help me to pay a little less every month, and I didnt have any other problem with them. ”

“  I would never recommend this company. When I didn't renew with them and switched to a new provider, they billed me for days the new company billed me. $157 for 3 days of electricity. ”

“  I called the date we were out of the home and this was the following month after. Paid bill for that month which should have been nothing since we were already out of house. Gave them our forwarding address. 4 months letter we received a bill from collections agency. The company made no attempted to even contact us. Just for this reason,. I will never use them again. ”

“  I, like many other people who have reviewed, thought that this sounded like a great deal when I was shopping at Sams Club and the Just Energy people approached me. They led me to believe that I would be saving money on my natural gas bill and my bill has not went down at all, in fact it has went up! They get you by approaching you in a Sams Club, who you would think is a reputable company and would not pair up with a company who would lead you to believe you will be saving money. I recently received a bill from my gas company that I owe a large amount of money so I called and we went over the bill and I found out that Just Energy is actually making a lot of money off me and I had no idea since they mislead me with their information to get me to sign up. Who has all their gas bills while they are shopping at Sams Club to compare apples to apples.
WHAT A JOKE!
Stay away from Just Energy. They will take your money instead of saving you promised money. ”

“  I called the see about when my plan expires before I renew and to of course shop around for best prices elsewhere it need be.. one rep.told me I had until the end of August so when I called back a week later only for them to tell me it was renewed by my husband in early June which he says he didn't authorize it especially for 5years?! that's absurd.
Im upset with some rude customer service reps. I've gotten over the past year . There's always an issue. Payment arrangements they are good yet again the rude customer reps.. after this I will never use Just Energy! ”

“  I have been with this company for years! It was great at 1st. I have a rental home that I needed to complete work at for a couple months. I called to connect service as I have service at my primary residence. I was given my same terms I have on my current account. I had issues immediately. I started getting calls and bills in spanish right away. I tried to get that fixed and was told they could not change it. I was told all I had to do was call to cancel and there would be no fees. I was told there was nothing else I had to do. I paid my bills while I was doing work. I completed the work and the service was cancelled. I was charged a $175 cancellation fee. I have had to call several times trying to get this fixed and I keep getting the run around. I have talked to 2 escalation managers and been given conflicting info. The 1st one (Angel)said he fixed my issues and the fee would come off in about 6 days. It didnt. I called and talked to another one (Murali) who was so rude and not helpful or understanding at all. He actually laughed at one point. I told him many times I did not wish to speak to him anymore and wanted to talk to his boss. He denied me this for quite a while before our call ended somehow at 56 mins! He called back minutes later and said he would put in request for me to talk to his boss and the boss would call me within 48 hrs. It never happend. I since sent a detailed email to customer service addressing all this and never got a response. I have finally filed a complaint with BBB (Better Business Bureau) for 1st time ever in my life in hopes they help resolve this. I have spent hours trying to get this fixed. I want to pay my actual bill. They claim they have calls recorded yet they dont go back and listen. I was told by Murali that Angel did not put anything in the notes and implied I was not telling the truth without actually saying it. Murali was SO RUDE! I just sent another email to another customer service link I found in further hopes this wont get reported to my credit before resolution as I pay my bills. Avoid this company, it has gone to the wayside since the new owner took over it appears ”

“  Just Energy was our electricity provider from 10/2017 until 8/9/22. We switched companies. We paid our last bill cycle from 7/27-8/09 for $154.98. We received another bill for $74.08 paid it on 8/11/22. Now JE sent us a last bill for 7/27 -8/9 for $166.86???? What a scam...awful...times are hard enough ”

“  I have been a loyal customer of Just Energy for several years. At the start their rates were reasonable and their customer service was decent. However since 2020/2021 my bill as nearly tripled for the same plan/rate I have had. Without changing anything at home, my thermostat is set to 80 until 9 pm at night. And resets at 80 starting at 8:00 am. I am on the free nights plan and my bill was $400 for a little over 1,000 sq. Ft. Home. On average my bill is around $150 during hotter months. I attempted to speak with customer service and their response was due to the current market climate and sent a list on what I can do: weather stripping windows and etc. I will be looking to change and go else where for my energy provider. ”

“  DO NOT switch to this company as your energy supplier. I just received my first bill with Just Energy as my supplier and it was almost $200 more than my previous bill (from $160 to $330).The plan I was enrolled in was NOT explain properly and was simply a scam to get my business. I reviewed my bill with the agent I enrolled with and was assured multiple times that my bill would NOT increase. This was a blatant LIE. I cancelled this company IMMEDIATELY but am stuck with them for another billing cycle until it switches back to my previous supplier (energy harbor), who happens to be a whole lot cheaper and much more honest. Beware of the gimmicks they try to use to get your business. I will post reviews on every sight I can so nobody else has to deal with this predatory businesses and their unethical business practices. ”

“  I have been with Just for over 7 years never had a problem paying my bill on the phone till June and July called the number as I have before and paid the bill and next day check my account and had been charged twice call just and was told they only show being charged 1 time after talking to people I got a lady from Houston who straight it out then paid my bill in July and was charged twice again talked with customer services and got it straightened out again yesterday I received a email stating my bank refused payment called and sent a copy of bank statements to them was told they would look it then was told it a problem with my bank called them and was informed that they refunded one of the July double charges but just energy was paid called just again was told they never double charged at all that why I sent them the statement so just waiting for some one to figure out what they are doing cause everytime I call and get a person have to tell my story over and over and get a different answer. I did ask to speak to the lady I talked to on July 12 but according to my history their was no name of the person I called I find that hard to believe ”

“  I was approached by a young lady in a Sams Club. I was hesitant to switch after having been with Gexa for over 6 years. My bill got cut down by over a third and now in the peak of summertime, my bill is $103 for a 4 bedroom with the free nights plan versus last summer I was paying over $400. I LOVE JUST ENERGY! ”

“  I have been adjusted any of your customer for five years the last two years Ive had three nights and Im signing a new contract for two more years of free nights ”

“  Did not give what they quoted and tried to lock me up in a 3 year contract not cool.... ”

“  I am new to Texas and upon moving in my 3 bedroom duplex in November, my landlord suggested just energy. She told me they give free nights. So I went ahead with this company and agreed to a 12 month contract. NO free nights! No free or reasonably priced ANYTHING. My bill is easily well over $130 every month even though its just my son and I living here and the house is unoccupied from 7 am until after 6 pm daily. Two TVs in the entire home both of which are turned off by 9:30 when my son goes to bed. We have the same amount of usage every month consistently, we started off with our bill at $79 and now this month we are at $160. OH and I agreed to a 12 month contract in November 2021, my account shows they entered in a contract date that doesnt end until 2024. Horrible scamming crooks. Ill be paying the $175 cancellation fee and washing my hands of this garbage company. ”

“  Ive been working for 30 years as a dental technician I make decent money I lost my job so I was struggle with one electricity Bill with just Energy I called customer service to tell them if there is any plan to help people struggle because I applied for organization and they promised they would help me she said if you pass the due date from your bill payment we can I shut down the power thats mean me and my daughter 10 years old we can sit without power and this weather in Dallas I thought that Ive never hurt for 20 years theres no option or waiting time to pay your bills so I realized this company all what they want the money even if they put you and your family in danger or to die with the Very hot weather ”

“  You get roped in with getting a gift card. Deborah Fox lied about the rates, the pricing, and when we'd get the gift card. We signed up yesterday, of course they push you through and just tell you to sign things, and we thoroughly read the contract today. Deborah said it'd be 6 cents but the contract states 8.5 cents PLUS she stated $80 was for the first amount of usage however the contract says that's just the supplier fee. Our current, well previous, supplier fee was $30. Today we're calling, canceling, and will NEVER do this again. Keep your gift cards. I'm very sad Sam's Club partnered with you and I'll also be reaching out to them. I pay to shop there and don't need lied to as well as wasting my time. ”

“  Moved out of the area and received an email saying no termination fee would be assessed... There was and it took multiple calls in which over half the time the foreign call center reps just hung up. This went on for almost 3 months ended up disputing thru my credit card. Then they tried to send it to a 3rd party collections ”