Just Energy - Company Information

“  This one of the worst company charge so much money, and if you"re not on time you're paying more money customer service need to be fired. I am looking for another company they don't work with you no kinda way. The payment arrangement they coudn't do cause my account was to new really. I am sending some of these bills to Govern, and this Oncor is a hot mess as well. I am giving these stars so i can go to the next step. ”

“  Will give you good price first, but then will increase it dramatically due to extra ordinary delivery charges, which is double or triple others energy companies. $175 if you decide to leave contract. Liars. Avoid. ”

“  Will give you good price first, but then will increase it dramatically due to extra ordinary delivery charges, which is double or triple others energy companies. $175 if you decide to leave contract. Liars. Avoid. ”

“  After reading all these reviews Im thinking of maybe canceling my enrollment! Maybe I should have done some research first, maybe? ”

“  So far very happy and no problems with billing. Good pricing. Easy to switch over. ”

“  Every other month someone from this company comes to our apt complex despite the no solicitation sign on the property. Then when you tell them not interested they get rude with you. Told them I just sat down to eat, and they wanted to go on and on. When I said Im not interested my food is getting cold, he responded with well when your bill spikes then you will know why I was here. Wont even consider this company based on two different experiences with their door to door people. ”

“  Can not ever get anyone who knows anything then they want to charge you a $4.00 fee for phone payments ”

“  WORST CUSTOMER SERVICE EVER THEY LIE THEY ARE RUDE THEY HAVE HIDDEN FEES DONT USE THEM ”

“  Rude, unreliable, and definitely not a good value. ”

“  Just Energy has continued to have faults during my time with them. I had moved from one location to another, but they kept charging me for the previous location because they did not process the transfer request fully. It took months for them to correct this. Forcing me to pay money for an address I wasn't using. Afterwards, they tried to charge me for a remaining balance on that address even though it was not rightfully mine.

They "refunded" my money in the form of account credit which was an issue, because I was already not going to renew my account. To get reimbursed for what they owe me, They said I needed to wait until account closure and for the final bill which would then be refunded to my card on file.

I contacted support to make sure it would be refunded, and they then told me that they can only refund in the form of a check that would take 5 to 6 WEEKS of processing. They no longer allow refund through the card as they did before.

Avoid this electric company at all costs. It's processes, Support, and responsiveness are by far the worst I have dealt with. ”

“  Not helpful at all . Wasnt able to really answer any of my questions. No explanation what so ever ”

“  I was shopping in Sam's Club and was talked into switching my energy company from Reliant to Just Energy. If I could give them zero stars I would! My bill has barely been below $300.00 each month and with Reliant my bill was usually around $150.00 to $250.00 each month.
BE AWARE they have tons of hidden fees. Also if you don't pay your bill on the exact due date they charge a 5% of your total bill fee and then another $20.00 if it's not paid within 3 days of the due date. I regret ever switching to this company and I will be switching providers as soon as possible. ”

“  Was assured at the local big box store that my rates would be the same if not less than paying straight to MetEd. My bill this month is 4 times what it would have been with MetEd!!!!!! Can you say bait and switch?! This is deceptive and there is no way I should be charged an early termination fee for cancelling... didn't even get the gift card I was promised! ”

“  I signed up via comparepower.com for a rate of 10.9 per kwh on 1000. Ad states as all of their add do "No hidden fees. The rates shown below already include all fees, discounts, and Oncor delivery charges." I was charged for delivery. When I contacted the company, they simply sent my contract back. When I reached them via phone, they refused to credit the overcharges.I complained to BBB at which point I was contacted by their rep. who first said comparepower was a third party and they were not responsible for the content, then said that I misunderstood the ad. Again, he refused to credit the overcharges. He said they would be waiving the 175 cancellation fee. When I asked about my deposit, he said they keep it a year!! What type of company does this? ”

“  This is by far THE WORST company ever, the employees dont know how to do their job , they lie just to get you off the phone , theyre rude . Prices are sky rocket high , they change rules and regulations regularly without a notice or informing customers . Ill definitely be canceling my subscription with them and 0/10 recommend Id rather have no electricity then to ever give just energy a penny out my damn pocket ! Train your employees & monitor the calls for the lazy employees who cant seem to do a simple job that Im sure a 10 year old could do ! Highly disappointed and furious . They left me without electricity for 48 hours ! In 20-30 degree weather ! ”

“  This company over charges you, refuse to give extensions unless you pay 50% of your bill down, call you with tv playing in the background, refuse to help you understand your bill and how they are charging you, they lie about rates and charge you completely opposite of that! They falsely say they are the best in Texas electricity provider. ”

“  I paid all but 4.76 cents of my electric bill and they still were going to cut my electric off.
I was told that there was nothing else they could do. It made me feel like they did not care enough about their customers to even try to help me. I am looking for another service that has at least a customer service team that seem to care enough to try to help it's clients who are in need with trying to make arrangements ”

“  I've have never heard so much BS when you complain of why my bill is so hi . I left there service first they promised to pay up to 150 for canceling your membership in your old service company never happened. That your bill will be under 90.00 dollars. Yeah sure never was my bill 90 dollars my bill was 200 plus every month while my neighbors have 78 dollar . I should be able to put up the bill so everyone can see it . They send me a bill for $284.59 for a total use of 35 kwh what that tells you that the have a standard billing it don't matter what your usage is they must get a minimum of 250 from you. I wonder is there any government agency that controls them oh hold on we also have a suspicious government elected . I wonder why can't I go directly to central energy . They even charge delivery. And believe me I've waited outside of my house every day looking for a truck or a van delivering my electric. You know that's sarcastic yeah . But why this charges you take your car to the mechanic they charge you a labor rate yes but they don't charge you for the tools they use . Can you imagine that . This BS has to stop ”

“  This is one of the worst electric providers i have signed up with. The rates were high when I signed up but as the rates were going down, I called them several times to see if they can move me to a cheaper plan which they were offering to their new customers. Zero help from their customer service. They keep saying that you can switch anytime but all their plans are expensive and want to lock you into a 60 month plan. I have never paid so much for electricity in the last 3 years together what I have paid in the last 4 months with Just Energy. I finally switched to another provider even if I have to pay the termination fee of $175. It will still work out better for me in the long run. You have been warned. ”

“  Due to our mistake we received a cut off notice. My daughter-n-law tried paying by phone where you enter your card number. The transaction declined twice so she was transfered to an agent who then told her that she was not an authorized user. The electricity got turned off. Just energy ran her card again and it went through. In the meantime I paid the amount due (i have a toddler and a teenager in the house with no electricity). Well now the the balance was paid twice. I called to get my money returned I was told it was still in pending status. I would have to wait. I called again a couple of days later because it is no longer in pending status. I was told i would have to contact my bank and get a letter stating that that the money went through. I emailed just energy and was told that it would take up to `10 days for the money to be returned. Well now I get this "Thank you for your recent inquiry regarding your account. As a valued customer of Just Energy, our goal is to ensure that your questions and concerns are answered within a timely manner.We can see a payment of $403.10 was processed twice on October 7th, 2022. However, by the time the payment was made, the bill for October was already generated on the account. The total bill was for $846.10, including the past due balance. With the excess payment you have made, the bill was adjusted with the payment, and there is a remaining balance of $64.90.
We apologize the money has been adjusted to the previous bills.Should you have any further questions or concerns, please contact Customer Support at -866-587-8674." Now they decided to add the money to my account. In this day and time when my family struggles to make ends meet. And yes by the grace of God we are able to make ends meet. I can hardly beleive this is happening. Also I was told my useage would be at 14kwats and its NOT its at 18! they lie. They do not even deserve a star. ”