Just Energy - Company Information

“  Stay away. This company is a fraud, I signed up then researched via Net' to find it's a scam. I immediately called to cancel as well as sent the proper (attached) paperwork to cancel. I simply stayed with my provider yet, I just recieved a bill from Just Energy for $98 whereas my provider bill for energy is a mere $58.
Just Energy (via, phone) claims I am still a customer of theirs but I am NOT...Thank Goodness.
It's been a hassel and all I can say is do NOT sign up. I'm grateful this company doesn't have access to my Debit account. ”

“  I wish I would have never changed my service. Now I am locked in until 2014 at a rate of .12 cent per kwh.
Even though they are offering promotions they will not change your rate. Also, when I was unemployed for nearly 2 years they would not work with me on my bill or offer any kind of help. I will be glad when my contract is over and I can get out from under this energy company. Their customer service is not anything to boast about either.
”

“  I signed up with them ON an average plan, not switching plans but signed up on an average plan.. It's been how many months now? And in the middle of july where the AVERAGE bill this time if year would be nice.
Never trust "friends" who drag you into trying things. Never should have changed. Going to now, they can eat that $300 bill ”

“  We used them in texas for 3 years. I moved to Ohio. When we signed the contract the person who came on the door said when you move the contact terminates and there is no termination fee. When we moved and sold our house and cancelled the service, they sent me a bill with $310 for contract cancellation fee. I called the CS and told them about the move, she asked me to send the doc proving the move and assured everything will be settled. I got call another day for the same reason, I explained the person on the phone, he said that you will get a final bill with $0 balance and gave me the confirmation #. Even afetr this they kept calling me everyday (automated calls ask you to press #1 and put u on hold for 3mins to talk to real person). These people were very rude and kept asking for $310 even if i explained that the account is settled. I don't know what to do as they are complete liers. Don't ever even consider their service. They knock your door give you the best rate which is only good for 6months. Don't sign anything just by bilieveing the person who knocked on your door or on the phone. ”

“  I cannot say one positive comment about the company. Their customer service is the worse. They know you are locked in so they do not care. We are moving, and will be looking into a co-op. We were with a co-op when we lived in SC and they were GREAT. ”

“  I always pay my bill ahead of time, have proof that they have received and cashed my check days before the bill is due and have received at least 3 cutoff notices. When I call I am put on hold, once for over an hour, then they tell me to pay my bill sooner! I have asked for someone to return my calls to no avail, customer service reps do not care and say "oh well". I would stay away from these folks, they just don't get it. ”

“  This company's representatives pose as agents of a regulatory agency here to determine if you are being billed properly for your area. They ask to see your electricity bill. I resent that kind of duplicity in door-to-door sales. ”

“  I've had Just Energy for 3 months, and I've been astonished with the price primarily. I have the 40% green option and even with that, my bill has never been more than $20. Before this my bills were always between $55-$60. I'm very happy with the savings I'm making!!!! I am telling everyone about this company. I would recommend it 100%. ”

“  Monthly Customer Charge $4.95Gross Receipts Tax Reimbursement $2.04PUC Assessment $0.17Applicable Taxes $1.82$0.137/kwhNever go down, always over $100 in the Winter and $300 in the summer, even when you don't use it much!! ”

“  They have a lot of offers, variable plus fixed 1 year up to 5 years. I ended up choosing a 1 year fixed with them, as I have a 1 year lease. Green was 2c more but I opted not to for the time being.
A friend told me about them. Although, I chose them because the price was great, got a bonus gift card, and they are a big name.
Customer service call was almost flawless, got put on hold for a few minutes while they checked credit. ”

“  I am not even a customer of Just Energy, but a person who previously was a tenant of this location was, so Just Energy is trying to get me to pay them $1000, took ERCOT, PUC, and Texas AG along with lawsuit to get them to back off. ”

“  I had originally given a poor review and wished the death of this company. I change my mind. I had a contract for 16.3/kwh when the rates were in the 20's 3 years ago. I finally decided I would pay the fee for ending the contract early and called them about 3 times and sent several emails asking how much the fee would be and then letting them know that I was going to another company for a better rate if they would not reduce my rate without penalty. They did! My rate went from 16.3 to 10.5 immediately, as I said after about a month of calling and emailing. Also, it wasn't as low as I requested. I wanted 9.0 which was what I saw as the average for the competitors. I am satisfied with JustEnergy at this point. ”

“  I PAID MY BILL ON TIME, THESE FOOLS SENT A SHUTOFF NOTICE.
CALLED CUSTOMER SERVICE DEPT AND WAS KEPT ON HOLD FOR 2 HOURS.
THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
I RECOMMEND THAT NO ONE EVER SIGN UP WITH JUST ENERGY, THEY HAVE NO SERVICE. ”

“  i used to work for just energy and the whole company is useless. there are so many employees committing fraud its pitiful. if i could say anything nice about the company it would be that there 5 yr proiection plan is great but the green energy option raises your bill every month. ”

“  I do not have their service nor will I ever have their service.Their employees have harassed me and my family to switch with no regard for the fact I have told them multiple times that I am not interested. Why would I want to switch to a company that treats people like that? I was told they would continue the harassment until I switched. The Texas PUC along with the HCSO have been contacted about their abusive practices. If you switch that is your business I just want you to know the mentality of the company that you are dealing with. ”

“  I have been with this company for over 4 years and finally will change providers. They continously cash my electronic payments then state I didn't pay my bill. I then forward the 3 month history of them actually cashing my cheques and then they change my account status to current. Every month the check is cashed early from my bank and they send me a dissconnect notice every other month. One time they send a bill for over $13,500.00 for usage... My bill averages $250.00/month. It took multiple calls to get them to reverse the charge and correct the bill. They have terrible billing and customer service. This is the first time I have ever actually rated a company but my experience has been so bad for so long I hope a potential future customer can learn from my experience. I will also be forwarding a written complaint to the State energy board. I have never been late on a payment in 4 years but they have disconnected me once due to their own internal accounting issues. ”

“  I have been with U.S.Energy Savinngs for over 2 years, which is now Just Energy. I have absolutely no complaints on any level & have a good rate of 12 Cents Per K.W.H. & I did sign
up for 5 years, 2 years ago. No problem with
customer serv., or anything else. I would have
to give it a 5 rating as far as I'm concerned. ”

“  I am a customer of Just Energy and and employee as well. The only time my bills are high is around Christmas time with all the lights we have on. My contract is almost up and I will resign with them; not just becasue I work there but because they do save me money. If you are being over charged...look at your usage and multiple...do the math. It is not that complex. If you are not getting an actual meter read...then call centerpoint. complain to them since all Just Energy does is bill you for what is used. We don't service you or read your meters. Get Educated! ”

“  I am a customer and an Employee of Just Energy since 2008. I have also taken advantage of their green energy program. I am not writing on here to convince people to take this program, it truely speaks for itself. Although our NY market is relatively new and I have not seen the end of a 5 year program. I am aware of their high percentage of customers, North America Wide, that resign after their term ends. I'm sure most people realize that people are more likely to call and complain than they are to call and make a complement. I'm just not sure people are fully aware of what this company is capable of. ”

“  I have recently just switched to JustEnergy and I am completely satisfied with their rates and plans. I hope others with take to Go Green Challenge as well to help our environment. Thanks ”