Just Energy - Company Information

“  We had a Just Energy rep come to our front door and my husband ended up signing up with them. We got our first bill due date was 8/23/13 a little over $200.00 which is about the same as what we paid with the company prior. Then we got another bill due date of 8/26/2013 over $600.00. Contacted Just Energy to find out why we had 2 bills due 3 days apart. The rep stated that they had failed to send the first bill on time. I asked her so I'm supposed to pay a gigantic bill because you failed to do your job, she stated I had a 13 day grace period. Within that 13 day grace period I have switched back to the company I was with before and have filed a Complaint with the Public Utility Commission of Texas. I today, got my final bill almost $1300.00, I think I may conveniently forget to pay them. ”

“  When I called to check their rates and programs I got a very good salesman and no matter how many times I told him I wanted to think about switching overnight he just would not take no for an answer. He finally said dont worry you have 3 days to change your mind before any of this takes effect. DO NOT BELIEVE that scam because that was June 12th and over two months later I am still trying to get everything straightened out and get my $114.43 back that they took out of my checking account. Technically they said I had an account with Just Energy less than 10 hours. Every time I call customer service all I hear is YES, I DO UNDERSTAND, yes and I see you have been calling, this process takes 7 to 10 business days, nothing happens you call back - well that takes another 3 to 7 business days, then we go back to yes I understand but this will take another 3 to 10 business days. We are talking about EFT it does not take 5 minutes to have funds electronic transferred thought the world much less in the US. Why dont they just confess to the public they do not have the funds to refund a persons money? PLEASE DO NOT TRUST THEM find another provider for electrical service. ”

“  I was always very skeptical about choosing a supply company, and read a lot of bad reviews, but I still decided to give it a try. Now that I have been a Just Energy customer for well over 2 years I have to say it was the best decision I ever made for myself. Now that I understand how this program works and all of the terms, I'm able to see that a majority of these bad reviews are from people whom are confusing Just Energy for different supply programs. The terms are simple and easy to understand and my rep was very professional and polite. I did take advantage of the option to lock my gas and electric rates a few months back and now my energy cost are so much lower than the utility, and my cost won't change for the rest of my term. This company is so awesome and honest. I have recommended it to all of my friends and family. I really hope people get their facts straight before posting complaints about this company cause it is making them seem oh so silly. ”

“  When I first singed up with them there was no customer service office, all I go was a computer, now there is an office to talk to. I asked to be billed the first of every month because that is when I received my pay. they did not do that and when I asked about it they said they could not change my due date because the meter readers did not match they billing date and they could not change. Now the cost is going up from the beginning rate to 12 cents. Just as high as my local company that I can pay in person and ask questions face to face. I would not recommend Just Energy to anyone. ”

“  Thank you all for the reviews!! They saved me from making a BIG MISTAKE!!!! ”

“  We have been with Just Energy since February 2011. We got a rate of 8c per kwh for two years. We failed to note our anniversary date with them and the rate went up to 12c per kwh when contract date expired. We have been getting hugh bills this summer with the last one being $457. I was very pleased with customer service when I called and asked about payment as my husband and I are retired and living on a limited income. The lady I talked with was very helpful and said we could pay half by the due date and the other half 10 days later. We are looking for another provider since we cannot afford these large bills. We will look for a locked in rate and we will check out Just Energy rates. ”

“  I signed with just energy for a cheaper bill according to them. Two months after signing with them my bill kept going up and up. Turns out they were charging much more than duke energy. My first bill was 20.00 more than normal. SO, I started using less electric and not cooking as much thinking that would help. Ha, silly me a month with less usage and no ac and my next bill was even more!!! These people are liars and will tell you anything to get your business. Don't end up like me, duke is a pain in the butt, but better than these liars! The government should be ashamed sending these people out. Some help that's supposed to ae. ”

“  Please do your research. The intro rates are apparently only for one month, I've still not recieved the gift card I was promised for signing up, the customer service numbers = bunny trail, my bill for a very small apartment was extraordinarily high. PLEASE BE WARE! ”

“  I've had a great experience in signing with Just energy. They are the largest green energy provider in north America. They can't please everybody but needless to say they have A- with the better business bearau. I completely reccomend Just Energy because I don't have to keep renewing my contract every one or two years. They also have all inclusive rates no charge on supply and delivery on my contract. Get Just Energy. ”

“  I was told I did not pay my last months bill and it was up to me to prove that I had..getting the bank to confirm it- which ended up taking up my whole day. Then they said it was my fault because I had not written the account number on my check. "This is a deceitful and bad company...stay far away. Morally corrupt and if they can get away with stealing your money they will do it. Check every bill..what ever you do don't sign a contract with them. ”

“  I am a follower of Jesus Christ. I love the Lord, and I don't like to speak poorly on people, but the truth must be shared. This is the worst experience I have ever had with ANY utility company since I got my first place in 1999. I feel cheated and abused. Please read the reviews on this company and turn around now. Your bank account and sanity will be thankful. ”

“  At first when i read people reviews, I did not believe those reviews at all. Then, I started to recheck my current and past bills. I got charged for something that it was not supposed to. I called them to find out why. One promised after another and guess what - my problem still did not get resolved. Every time i called I got the same answer - WILL CALL YOU BACK OR STILL INVESTIGATE - for the shake of this company - It was only 50 bucks.
This company business was tricking customers. They did not even meet the standard for "the ok business" and that was why they had no RATE on Better Business Bureau. I am sure with a kind of business they are running - targeting on tricking customers for a couple of bucks, in a very near future date they will go bankrupt because of NO customer.
The people who ran this company maybe they did not even have a degree because if they did they should know the very BASIC rule when running a business was CUSTOMER. If "CUSTOMERS ARE HAPPY YOU GET THE BUSINESS" - in this case as you could see their reviews - how many customers were happy :(
I was glad I refused the offers of those phone calls from their reps asking me to renew my contract - THANK GOD FOR HELPING ME MAKING THE BEST DECISION, TAKING ME AWAY FROM THOSE HEADACHES, STRESS... IF I WAS MAKING A WRONG DECISION TO STAY WITH JUST ENERGY I WOULD HAVE A HANDFUL OF THOSE.
I HAVE A BETTER THINGS TO DO THEN WAITING MY TIME TO DEAL WITH THE COMPANY LIKE THIS. THEY CAN HAVE MY $50 AND GOOD LUCK WITH THEIR BUSINESS. ”

“  Thank you all for your reviews! I had the company on the phone and was just about to agree to the service when I decided to double check reviews while we were talking and close to finalizing! He was a great saleman for the 5 year plan...sure sounded good, but my gut feeling was uneasy... so I check. He wasn't too happy with me and I wished I hadn't given out all that personal info. and banking info. Arg..., but at least I didn't commit. Too close! Whew!!! Thanks everyone!!! ”

“  I don't even know where to begin. My bills are always incorrect for starters. The bill I received yesterday via email wasn't even mine, it was for a commercial account although it had my account number on it. I almost fell off my chair before I realized the mistake, almost 1000.00 for a small home. Several months ago I signed up for auto debit so I wouldn't get late notices HAHAHAHAHAHAHA I still received late notices, guess what folks?? Takes two months for JUST ENERGY to set you up for auto pay (which they don't tell you) so unless you are totally on top of everything you get a late notice with fees...took me an hour on HOLD before I finally spoke to a rep I could not understand well. To top it off, I started receiving PINK late notices on bills that had been paid for months ??? I can't even explain this to the rep because we can't communicate well enough for me to explain the mass confusion. TODAY I said to hell with this S*** I switched energy providers, I will FIGHT the cancellation fee although I know they will most likely win because they are so unprofessional and you finally give up !!! How in the heck do they even stay in business???? I have never been so upset with a utility company before... Unprofessional is such an understatement. Please don't use JUST ENERGY !!!!! You've been warned ! ”

“  I am so tired of jus energy money hungry and dishonest. They dont allow you a grace period to pay your bill.They start harrassing you the day after your bill is due. And then you cant cancel your service for five years. Please be careful before using this rip off company. They disconnected my service for being $3.00 short. BEWARE or you my find yourself without lights or a/c. ”

“  Month 1 your bill be $70... Month 5 your bill will be $250... they increase in increments every month. I tested them by leaving out of town or 21 days... with all lights and ac off... and my bill was even higher than when i was there the full month... They will play games with your meter read and hustle you out your money . ”

“  Just Energy has the most beneficial electricity program that can be offered for commercial or residential. The longer the protection, the better in the long run for my accounts and my budget. Who wouldn't want to lock in the price of anything for 5 years? The cost of everything goes up constantly, but not my electric bills! :) ”

“  Friday 5/.31/13 a guy came to our home and my 80 yr old husband was here and he convinced my husband to look at our gas/electric bill and had my husband sign a contract! for 5 freaking years!!!!!! ARE YOU KIDDING ME? the gas/electric billis in my name alone! My husband does not have authorization to sign anything for me...I RECEIEVED TWO E MAILS FROM JUST ENERGY WITH CONTRACT SIGNED BY MY HUSBAND..WITHIN FEW MINUTES OF HIM SIGNING IT......I HAVE 3 business days to cancel so I canceled within 1 hour!..I immediately contacted JUST ENERGY via phone and some guy assured me he canceled contract and gave me a confirmation number! I will check with them monday and if I do not get a e mail assuring me of cancellation, I will contact attorney general and my attorney! I also e mailed these ppl back too....what a scam! A friend of mine also had issues withthese ppl and her gas/electric billwas highest ever in all the years she had with the original utility! DO NOT SIGN ANYTHING!!! ”

“  I had just energy in my old complex and it was good. Then I moved to a different apartment complex and had trouble with getting it switched. And then my bills was good again until 3 weeks ago its 2013 now they claim they was billing me the wrong meter and now that want me to pay $400. For someone else mistake I will not pay for that if I been paying a bill on time for last 8 months in my new apartment. They was try to trick into thinking you did something wrong. Really!!! Don't switch to them please save yourself a headache. ”

“  I contacted this provider to obtain information on enrolling a new service and the customer service experience was wonderful. The agent Ivan or Isaac assisted me so well, and although they did not have the most competitive rates i knew i was making the right choice with this provider. I would definitely recommend this provider to all businesses. ”