Just Energy - Company Information

“  Just Energy send people door to door with sepal to say save you money when they really just want to rip you off and get rich. Promising and good rate and then having another one on the contract they have you sign. SO BUYER BEWARE, Just Energy is nothing but a COARTIST! That $.5.99 cap, is not a cap, it is added to your monthly usages, so in my case I pay by the MCF. SO the monthly rate based on the exchange plus the 5.99 is the really almost double the rate.If You hear the word Just energy run AWAY. ”

“  Well where to start first just energy shut off my dads power to his business and his home! The bill had been payed on time and everything in fact just energy even admitted it was their fault! Today is the second day he still hasnt had power its winter my dad is 80 yrs old handicapped and in very bad health. Just energy swears they put a rush on it to be turnd back on but like i said its the second day and still nothing! Also my dads business is boat n rv storage so we also have 72 people who cant get to their storage facuilities because of this! You would think they would move faster since this was their fault and they admitt that too! ”

“  I had no problems with just energy. I think the key to this is to pay your bill on time. My reason for switching was due to price. I am of the opinion that no electrical provider has better electricity than the other, therefore my biggest concerns are pricing and service. A lot of problems can be alleviated by reading your EFL and asking questions about things that you do not understand. During my contract I found their reps. to be courteous and friendly. ”

“  I hate hate hate hate this company!!!! I hate calling to pay my bill but since i got these dang a$$holes i can not log on online! I've reset my password HUNDREDS(obviously an exaggeration but a necessary one) of times and i call all the time and there is always just some excuse as to why it will not work. I hate paper bills as well and i guess telling them to stop sending those is virtually impossible. ”

“  Just energy is nothing but a bunch of liars. They promised my rate won't go up but it went up starting on the 2nd month. I called the customer service; bad customer service; telling me they can't do nothing about it as it was setup by a 3rd party and I am stuck with them for 12 months. Can't wait till this contract is over. Please do not sign up with them. I saw some bad reviews before I signed up; I thought some people just always complain.... and I thought I would get lucky.... but trust me... don't take chance... you will net get lucky with JUST Energy... they should be called... JUST LIARS... ”

“  In today's day and age, they seem oblivious to technology, and every single person there is trapped in a box sized to house an M&M.

When you sign up for e-bill, you, do, in fact get a bill by email. You can do NOTHING with it, but you DO get the bill by email. There is NO link by which to pay your bill or schedule your bill. This, of course, would NOT matter, because when you DO go to their website to pay, or schedule, your bill, you CANNOT. Their "Wal Mart" 3rd party billing company does NOT receive the data to populate the bill until some 2-3 days AFTER you receive your notification. THEN, once you continue to check back for 2-3 days and are actually able to access your bill and schedule the payment, you must re-enter your payment information EVERY, SINGLE time.

For over a year I addressed these issues with them. "Add a link to the bill pay site in your email bill notification." We can't. "Delay the sending of the email bill notifications until AFTER the data has had time to populate your third party billing company's database." We can't. "At least retain my info so paying my bill is a simple click of the mouse?" We can't.

These may seem petty, but they are petty BOTH ways. Simple fixes to make the customer experience more pleasurable AND their cash flow more flowing. They CAN'T.

Nope....they WON'T.

HE GONE!

INCOMPETENCE. ”

“  I switched to just energy from TXU when a door to door sales rep came to my door and explained how my price will not change for the next 5yrs and that it would be one charge only!!! When I got my bill it was exactly that! I'm too busy to be worried about what company to switch to and with this company I don't have to worry about it at all. LOVE IT! ”

“  well like every body just now and then you get a phone call save on electricity buying this thermostat is a scam dont fall for it i went and check my previous months to see how much i was saving surprise i compare 10 months without the termostat and i came out with 150 dlls more than last year what a coincidence im being charged 15 dlls a month so my charges to cancel guess what another 120dlls on top of that with option to buy it for 250 dlls where they sell for 170 on the internet please i paid the price dont do it please tell your friends ”

“  Just Energy LIE and is a FRAUD.. I have a rental property in Houston, TX that was listed for Rental and wanted to setup temp electricity for the property. I search around; did a price comparison in Houston, Tx and found Just Energy to be the lowest. They advertised a rate of $0.04/km cents for 3 months. Talked to the sales rep; he back and left a voice message confirming that my rate $0.04/km but when the bill came out, it was $0.08/km. I called Customer Services and they give me the run around. I told them that I have a voice message with proof of my rate but they flat out denial it as said they Never Advertised that rateJust Energy is very quick to cut off your electricity. On my conversations with the Sales Rep, I told them its a rental property and to send the bill to my home but they never sent the bill there. My services was disconnected and they charge me a late fee. Frustrated, I just wanted them out; I paid-off the bill only to find out that there is another bill. For a VACANT property with 2 month of Services; I was charged $262.79(all penalties and fees were removed, after my repeated phone calls to Just Energy). I paid it off thinking it was the last time Ill hear from them; NOPE, I was Wrong. They sent me another bill for $82.86 saying that even though the services was disconnected there is still a final bill that I needed to pay. I wasnt told this when I was on the multiple phone conversations with Just Energy Rep(s). This Electric company is a Fraud and they are out to rip you off. Do yourself a favor and avoid them.. ”

“  please be aware ---I just nearly got scammed into signing with these people by a door to door rep who flat out misrepresented himself. His story was that they were sent to check on the residents of my apt complex to be sure that we had not been 'unlawfully hit with the 2% rate increase' and that I should have received a notice via mail that they were coming to do that...he then asked to see my electric bill, I noticed he was with Just Energy who I had never heard of before and told him I was with Gexa Energy and asked why he (Just Energy) would need to see that, he then said they were sent by the state. I was skeptical but got a copy of my bill anyway- he started 'educating me on my electric bill and what I was being charged for, got my name and address, no harm there, then my phone #, then tells me he is going to call it in right now and get it fixed, and that they would call me right then and need to get my information including social security # but that I could go in the house and talk with them because he didn't need to hear my sensitive information. I went in and called my apt mgr instead and she came and informed him that we were contracted through another provider and if he wanted to solicit her residents he would need to follow the proper channels and speak with the property manger. I could have unwittingly signed because he played it off like he was cooperating with the state and my energy company to fix 'a problem with my bill'. After reading the reviews I can see why thier salesman have to resort to such tricks to gain a customer, he was not telling me to switch providers, he must be pretty slick or people are not so smart, I saw his list of residents who had apparently signed. ”

“  Just Energy used to be "US Energy" but they changed their name due to the bad name they earned in the market place from lawsuits and complaints to the Public Utilities Commission and various state attorney generals. They have an option to pay 1/2 of your bill and then pay the balance in 10 days. I phoned in and set that up only to have my electricity cut on 2 days later. I phoned in and they said they were having communication problems between the collection department and the billing department and it was an error and they would turn back on the electricity....it took them over 48 hours to get it back on during which time my food spoiled. I issued a complaint to the PUC and to show their lack of integrity Just Energy lied to the PUC saying I had not made an arrangement on my past due bill. They have no class but they are a CANADIAN company so there you go. I sued them and got the money for the spoilage. I'd stay away from them if I were you....no trust there with them. ”

“  they do not give you ex time to pay you bill and charge late 20.00 just a few day pass your due date you first bill will be low but after that very high bills do not us this people ”

“  It is crazy there website is the sorriest I have ever dealt with. I set up auto pay and it went through for a few months then something happened and they were unable to charge my account. I was charged a late fee instead of being notified that the payment did not go through so that I can pay it. I went to the website to pay and the website would not allow me to pay. I went to set up auto pay and nothing. I went to one time pay and nothing. I called there customer service and realized why they rather you be late they charge you $4.95 to process your account. I am well if you website worked I would not be calling you but it doesn't. I went through this 2 months trying to set up auto pay and just got feed up that I just decided to just switch electric providers. I can't update my own payment method. I have to pay each month. That is fine but when you have so much to do and live alone I can't be managing every single payment that goes out. ”

“  I have had electricity with Reliant and Direct Energy - and been happy with them. They upped their rates, so I shopped around. But, last year I was offered a rate that was very low with Just Energy. They have threated me with disconnection the very next day after a bill is due. I have never seen such quick threats to disconnect in 20+ years of electric companies. Bad way to treat your customers. And Just Energy is very quick to cut off your electricity. I found out the hard way. So quick in fact that it border lines on illegal. They sent notice for a bill due on the 16th via email. I have been busy and didn't check it for a few days. Then I was sent a envelope in the mail...not another email or a call. No that would be too nice and friendly of them. This notice I received it in my mail on the 22nd. Unfortunately, I simply forgot to get to my mail and didn't realize it was a disconnection notice and not a reminder. Just Energy cut my electricity off on the 30th - that is just 8 days after the notice came in the mail. No calls, no messages, no additional notice. I paid by phone and it was back on shortly, I was glad for that. I have had homes and electric bills since 1995 not a single company was so quick to cut my electricity off. I was shocked. I called to find out how I could prevent this in the future. They said automatic billing. Fun. Please, if you like to keep the food in your frig cool, do not sign up with them. I beg you...do not. In the state of Texas there is a window of 10 days notice before cutting off you electricity. The notice got to my house on the 22nd and no lights on the 30th. But, since the bill was due on the 16th and the notice mailed on the 19th they claim that they are within their rights. My question is who wants to be treated by their electric company this way? I don't. And do you really want to risk coming home to no lights for missing a payment by a few days? I think not. ”

“  my first bill was one third more than my previous company
this company will lie and steal from you and charges for phone calls to customers
service cause they are probably in india ”

“  My husband went to pay our bill on thursday. On friday our lights were off. I called customer service with my conformaiton number only to be told that it can take up to 3-4 business days for my lights to be turned on. The customer service rep tells me it is becuase my husband didnt pay at ACE CHECK CASHING! Yet when i called to find out where i could pay the bill at since my credit card was stolen the customer service rep just said any check cashing place. So my husband went to the closest one ot our home. Friday was my sons 18th birthday party at our house that we couldnt have becasue they turned our services off. We even talked to a manager who also informed us that they can NOT turn them back on til 3-4 business days for the payment to process. WTH!! I am switiching services ASAP!! They were rude and very unhelpful. Even with the people from the Check Cashing telling them the payment was paid and proceseed they would NOT listen NOR help us. THANK YOU JUST ENERGY FOR SCREWING UP MY SONS 18TH BIRTHDAY!!! ”

“  Run and Hide before you deal with these people. They will contract you out of your false teeth and your glass eye!!! Customer service is horrible and their level pay is even worst. After 4 years I paid my way out of a 5 year contract and I feel much now that it's over!!







”

“  I let my contract expire with Just Energy and the next month my rates doubled and I signed up with another company. I received a huge final bill from the company where the rates had shot up even more between the last bill and the switch over date. Please do not sign up with this company! Read the reviews and do your due diligence. ”

“  With the promise of lower electric bills i signed up with the door to door salesman. First mistake! After a month my bills doubled. I ended up moving and it just got worse. The first month i Received my bill from my previous address...i paid it in full. Then i Received a disconnection notice for my new address. When i called i was told that no billing arrangements had been set up??? How do you provide service & not send a bill? So i paid the bill and their Rediculous charges. Now I'm facing another sky-high bill and another disconnection, along with a threatening bill for collections stating that i owe $ from my previous address. Nothing about this company is honest, and they dont give a shit whether you struggle, they are in the game the Deceive people and steal $$. I will not be paying this obsurd bill this time they can shove it. I am lodging complaints with anyone who will listen. These are not fair or honest business practices. ”

“  I believe that Just Energy and their promotion company conspired to mis-apply my payments and therefore DID NOT SEND THE TWO (2) $75 VISA REWARD CARDS which I should have received. Briefly this is what occurred: (1st) The Just Energy promotion company opened an account prematurely, July 5, 2012, while I was under contract with TXU although I clearly informed him that I was calling to get information on Just Energy's various plans. Two days after he opened the account I became aware of the situation and immediately cancelled the Just Energy account and paid in full for those two days of service while I was under contract with TXU. After my contract ended with TXU, I opened a Just Energy account,8-23-2012. During the first six (6) months. my payments were miss-applied three (3) times! The first payment was applied to the account that was erroneously opened when I was under contract with TXU. (2nd) A payment was processed exactly $20 less than the amount of the check. (3rd) Both of these situations resulted in penalties - however all penalties and fees were removed, after my repeated phone calls, because the mistakes were clearly made by Just Energy and not my mistakes. I made numerous phone calls in my efforts to receive the two $75 Visa Reward cards and followed the instructions provided by the Just Energy employees. The Visa cards were not sent to me. Next, I wrote letters, with supporting documentation, to the Just Energy payment processing office and corporate offices on two separate occasions - NEVER HAVE I HAD A REPLY, NOR HAVE I RECEIVED THE TWO VISA CARDS WHICH I CLEARLY EARNED BY TIMELY FOLLOWING THE GUIDELINES OF THEIR PROMOTION OFFER. KNOW THAT I ALWAYS PAY MY BILLS IN FULL AND PRIOR TO THE DUE DAY. JUST ENERGY CHEATED ME. ALL THE MISTAKES WERE MADE BY JUST ENERGY. THIS WAS CLEARLY ACKNOWLEDGED AS THEY REMOVED ALL PENALTIES. DO NOT USE THIS COMPANY!!!!!!! DO NOT USE THIS COMPANY!!!!! ”