Just Energy - Company Information

“  Honestly, they gave me the lowest rate then charged me 200 for just 2 weeks! Sooo many hidden charges, they charge you for everything, I've used different electricity companies and this one "just energy" is the worst. They are liars, they lie to you about rates and plans just to get you to use them and then you end up paying way too much. 200 for the first 2 weeks in my apt and I literally have barely turned on any lights or used anything, I'm not even home most of the time. Just energy, you suck. Stay away or they will rip you off. ”

“  Worst ever. No,customer service and do,that a problem,after 5,pm. Their idea,of a monthly bill??? A disconnect notice. And they will before 5 pm,on day , it is due.
Should be a law against their,practices. I am going yo,pat fee and higher rate just to get rid,of,them ”

“  Do not, I repeat do not use these bull shit company. Worst company ever ”

“  LET ME TELL YOU FOLKS - THE LIE STARTS WITH 8.3 CENTS KWH !!! MY CURRENT BILL IS 15 - 16 CENTS A KWH!!!! . MY 5 YEAR CONTRACT IS ALMOST UP AND i CAN'T BEGIN TO TELL YOU HOW THESE PEOPLE HAVE SCREWED UP MY HOUSEHOLD WITH A GAME CALLED"" ELECTRIC SERVICE PROVIDER"" & INTERRUPTOR.TIME LOST - FOOD DESTROYED - YOU CAN COUNT ON BEING "CUT OFF" IF YOU ARE LATE TO PAY YOUR BILL!!! TRUST THEM TO PROVIDE PROMPT CUT--OFFS FOR 5 YEARS!!! i HAVE ALWAYS PAID MY ELECTRIC BILL , SO WHY ALL THE GAMES?i GOT A 5 YEAR CONTRACT, PENALTY FOR EARLY TERMINATION & IF I' AM A MONTH & 10 DAYS OVER DUE ....BAM!!!! LOOKIE HERE!!!! WE GOT A DISCONNECT FEE!!! RECONNECT FEE, LATE FEE AND THE HIGHEST ELECTRIC UTILITY BILLS i HAVE EVER SEEN!!!! ( I'VE BEEN BUYING ELECTRICITY OVER 30 YEARS) THAT'S THE THANKS YOU GET - BUT "HEY IT'S JUST ENERGY" i CAN'T IMAGINE A VOICE MAIL SYSTEM THAT TAKES YOU NOWHERE - FOR A REAL LONG TIME - THEN HANGS UP ON YOU.... IF THAT'S CORRECT - PRESS STAR!!!! THEN ENTER YOUR ZIP CODE FOLLOWED BY THE POUND SIGN.... I'M SORRY YOU ENTERED AN INCORRECT #, ETC. AUTO HANG UP, DIAL TONE. CALL BACK - REPEAT - CALL BACK- REPEAT... "HEY IT'S JUST ENERGY"LOOK AT THE MONTHLY BILL - WTH - NEVER SEEN SO MANY CRAZY LINE ITEMS - ENERGY & BASE CHARGES, BALANCING ADJUSTMENT? TDU DELIVERY, TDU PASS THROUGH? DIDN'T WE ALREADY BUY & PAY FOR THESE POLES & LINES ??? TAXES: CITY, STATE, PUC, MISCELLANEOUS "GROSS RECEIPTS TAX REIMB.... TALK ABOUT "TAXATION WITHOUT REPRESENTATION" .. "HEY IT'S JUST ENERGY"IT GOES ON AND ON AND ON ... SO TAKE MY STRONG ADVICE - DON'T WASTE YOUR TIME, MONEY & ENERGY ON A BAD DEAL!!! REMEMBER: " IT'S JUST ENERGY:P.S. REVIEWS OF GREAT SERVICE & AWESOME ETC. CLEARLY ARE NOT REPORTING TRUE OR UNBIASED ACCOUNTS OR ARE FROM SOME OTHER PLANET WHERE ENERGY IS FREE & CUSTOMER SERVICE IS A PRIORITY... "IT'S JUST ENERGY""TIL YOU'RE CUTOFF. ”

“  My husband is an idiot for going with just energy, sure the plan sounded good with no deposit needed but they screw you over in the long run with ridiculously high light bill. To top that off they charge a $55 late fee every time we pay late. An when I call in to customer service i have to wait 30 minutes to talk to someone. Best light company i have been with in the past is STREAM ENERGY. If my husband hadn't took it upon himself go with this company i would have went back to Stream Energy. ”

“  Contract ran out in January, and my bill more than doubled, even though I used less electricity in February. I decided to look around for another company. I had a SmartStat thermostat with them so I called to see what would happen if I switched. Would there be any charges? Would it still work. I was told there would be no charges and it will still work just fine. So I found a good rate and made the switch only to be confronted with a $500 bill the next month! I called and was told it was the charge for the SmartStat thermostat I had with them. I called BS, and they told me that I should have known about the charge! So bottom line, I didn't have to pay a termination fee, but I can either pay the $209 for the thermostat, or I can pay $195 for them to come remove it! Bunch of crooks! ”

“  Representatives came to my home on a Monday night. Gave me a bullhorn story about how good the company was. Signed a contract that night. Decided 13 hours later that I didn't want it. Called and canceled on Tuesday morning. Thought all was well. Called my electric company on Wednesday. They informed me that I was no longer their customer. Just energy had already changed my electric company. Now I had 3days to change my mind. They didn't even wait. Then wanted to turn around and charge me $500 cancellation fee. They didn't even wait the 3 federal business days. Do not sign with them. Beware. ”

“  This past winter, when the nat. gas use was way high, Just Energy decided to charge 3 times what my local gas company was charging---somehow they got me into a variable rate account and RAPED me for over $700 for Jan and Feb. When I called them they explained that they were sorry. I agree that they truly are a sorry bunch.Just stay away from JUST ENERGY. ”

“  STAY AWAY FROM THESE CROOKED A$$HOLES! This was a good company until my contract ran out. I went from having at most a $140 energy bill in the hottest part of summer to $400-$500 bills no matter how little electricity I use. They even charged me for a six month old bill that was suspiciously added to a current one. They said the credit card company rejected the payment six months after I paid it and then threatened to cut off my electricity if I didn't pay immediately. Just Energy is nothing but a crooked company with rates that aren't the least bit competitive. ”

“  Just Energy is the most scandalous company I've ever dealt with. They pull up to our development with a van full of "representatives" and swarm the area, taking advantage of anyone they can. The man that came to our home scammed his way through through selling a 60 MONTH contract with rates higher than I've seen nearly anywhere under the guise that it was "such a great deal". He showed, on his phone, copies of other residents' bills to compare and demonstrate their "savings" while upselling their "green units" as a discountnot the additional fee it actually is! Buyers make sure to read every last detail on your agreements and know enough to do your homework. Their early termination fees are triple most places. They offer a less than 8 cent promotional rate online yet sell door to door residents on a 12.4 cent rate. The representative that came to our house left a fake number with us so we got screwed out of the three day grace period to cancel after trying to reach this guy to get some questions answered. HE was all smooth talk during the sell and coached to call to corporate to sign up. When I had the time, ( it took days of calls and waiting to the ONE number they provide for assistance ) and was finally able to reach their cancellation department, the woman told me if they hear a call being coached, they refuse the sign up. All I was offered was too bad lady, you signed the contract. It's pathetic these people come door to door in the evening, when people are worn out from a hard days work, tell you they're selling you one thing when the fine print says another. This man talked over the phone call the entire time so there was no way of knowing what you've really gotten yourself into until after the fact. This company is about one thing, SCREWING YOU OUT OF YOUR HARD EARNED MONEY. If you want out, you've got to pay not only your monthly bill, but a disconnect fee in addition to $75 PER MONTH left on your contract With 59 months left on ours, that's a whole lot of money. I hope enough people will stand up against these unscrupulous tactics and get these money mongers shut down. ”

“  I signed up for services with Just energy but within the 3 business days that the law gives i cancelled and stayed with my previous provider. Just energy started charging from the day i signed up, even when my electricity hadnt even switched yet, and i know that because my provider at the time called me and asked me to stayed with them, and that they hadnt doen the switch yet. Well, for "3 days of service" with just eenergy, they were charging me $100. i called and they said they were not gonna debit my account and they will erase my bank info so that payment doesnt get processed just in case. Well, needless to say, my bank was deducted that amount. i called customer service several times and after 3 weeks of me calling and calling i saw my refund. however, the customer reps were rude, and because their mistake and postponing my credit to my bank account, i overdrawn my bank account. i have called customer service and ask to speak with a supervisor, and they are never available. they say they would call back, and they never do. i emailed customer service, and same thing, no response whatsoever.
it has been the worst experience. First, they charged for something that i didnt even used, then they say they will credit and will not deduct my bank and they do, and then they take forever to refund my money, and thats because i had to be calling and calling, putting up with rude people. i am just glad i didnt stayed with them, but it has costed me a lot of money just in overdraft fees because of that transaction and nvere getting my money back on time. ”

“  The key to getting with any company is doing your research, Just energy is one of the largest companies out . Regardless of ppls complaints in which every large company will have, they service over 5 million customers. Their a green company and also publicly traded so for everyone who gets on here trying to hop on the "Company Bashing Bandwagon" , stop the pointless complaining and get informed. Great company as far as I'm concerned ”

“  It is fairly obvious who works for the company or is it the company responding to so very many complaints by supplying false stories to make themselves look good? I had to deal with them under one of their earlier versions and it was horrible. Thought such a bad company had gone under until Just Energy showed up. Where I thought the old company was bad, they seem almost wonderful compared to this latest iteration. I can only say - STAY AWAY FROM THEM! ”

“  This company is by far the worst company i have ever had to deal with. When i first set up my electricity with them they came out when they were suppose to. Although two months had gone by with using their service and i had received my first bill. On that first bill was a charge for the "actual" first month and a late fee for not paying it, tacked on to the second months bill. After arguing with customer service for over an hour, nothing was resolved i still had to pay the late charge and two electric bills at once. I was using a month to month basis so i could cancel at any time. At the time i canceled i would still have one more bill coming, and i specifically gave the customer service representative my forwarding address. Months passed, years past and today i received a call from a collections agency saying i never paid my outstanding electric bill. Called Just energy's customer service once again and they confirmed to have my forwarding address but to have no record of the FINAL bill ever being sent there. Its companies like this that should go under. It is there responsibility to send their notifications not the clients. I do not suggest ever using this company EVER. ”

“  I believe I made a huge mistake when I switched over to this electric company. NEVER had any problems until this one. First of all...Do not believe their sales man DARRELL THOMPSON!! He will lie (very convincing) so you can switch...we were stupid to believe him! Now I just found out that I am getting charged extra for not being enrolled in auto pay when I go to Just Energy website and pay the bill. Also, if I am over a certain amount of kilowatts I am charged for that too. I am just gonna wait till my contract is over then I am done with this company!! Do not change to this company!! ”

“  I was told there was an activation fee of 100 dollars when I went to sign up for Just Energy's electricity. So when I declined they told me they would send me a 100 dollar gift card if I signed up today. So when I accepted they told me they would be sending it in the mail within 6 - 8 weeks. I thought..Cool I can just use that towards another bill. Apparently you have to send in your first bill within a month of activation and put an address on there as to where to send the gift card to. WHAT?! Just send it to the address on file? Isn't that HOME?! So them failing to tell me that resulted in me having to pay 100 extra dollars for absolutely nothing. I ended up having to move to another state and they told me I wouldn't be able to get my gift card anyways because I cancelled my services with them almost immediately after activating with them. I told them I would write a review online about how poor the communication and lack of effort on their end was in resolving any sort of issue. Not to mention the hold time was always 15+ minutes. NEVER again will I be using this company. They will be lucky to even get me to pay the final bill. ”

“  We had just energy for our business the kilowatts wasn't right as they said .we been their customer for 3 months and paid every month 200 even though the business was closed most of the time.this is a rip off company ..I'm very disappointed. ”

“  No matter what you do stay away from Just energy ,they will ripp you off .Their sales person offered me 6.9 cents and rate below Nstar ,in a month or two I am almost trice as Nstar ,paid $1300 more than what I was promised and this final month probably another $1000 ,stay away please your your own good. ”

“  I have a 1700sq foot home. Paid $219 one month and $550 the next month. So I had everything checked I even changed my air filter and kept an eye on how we are using our electricity. So then I get another bill that's over $600 and I for sure know it should be lower than the previous of $550. I still haven't gotten my $100 gift card that u are supposed to get when u refer someone they are a bunch of scam artists!
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“  If you're thinking about signing up, don't do it. If you signed up and you're still in the 3-day cancellation window, cancel it. Wow...I've never been nickel and dimed so much in my life. There's a fee for everything! I'll pay the $150 fee to cancel my contract and go back to Gexa. ”