Just Energy - Company Information

“  Been with just energy 4 years and never had a problem until December when I moved in another apartment after hurricane Harvey. My first bill was for $483 dollars my first Month and I nearly had a heart attack! I'm a disabled veteran on limited fixed income and this bill is more than I pay for my rent. I only have my TV on most of the time although I had to use the Heat during this Bad cold spell in December and January which was unusual in Texas. I set up a payment plan for a hundred dollars to keep the lights on and still my lights were disconnected! Every time I called it was nearly an hour wait and the people you deal with are rude and cop attitudes when their lies are exposed and they just hang up on you! Got a new bill this month with an extra $100 fee for the false disconnection I thought I had already explained as being false. My bill is now $666 dollars the number of the beast which they are exactly that. My apartment is one bedroom townhome but I'm afraid I will have to move yet again because they will continue to gouge my eyes out over ridiculous charges that have no basis in reality. Say a prayer and don't deal with these crooks or you will be freaking possessed by high electric prices ”

“  Sales person fraudulently signed my name to contract and switched my service without my permission. In fact I told him multiple times I did not want to switch. I was trying to be nice but I have learned my lesson. I have reported to Public Utility Commission. ”

“  I was told by a rep from Power To Choose that I could call Just Energy on Monday Feb 5 and cancel my service and not be charged an Early Termination Fee.Well it turns out that someone else called Just Energy Sat Feb 3 and Cancelled my service and for me to be charged $175.00 for Early Termination Fee . A rep from Just Energy told me since I was the one who should call first that the charge would not be forgiven. I think that is being a little difficult since I have no control who placed the call before me ”

“  If you want to speek to coustmer service you better set aside at least 12 hours. ”

“  Im a home health care provider who is caring for an 81 year old man on hospice and i got him set up for the 90$ flat rate plan due to his oxygen usage and his bills being over 100$ just about every month. We both live in south texas where it barely gets to freezing. He lives alone in a small apartment. I was not informed on my client not getting the 90$ flat rate plan until two billing cycles had went by and when i explained it to the rep. He didnt care had no compassion what so ever. He couldve atleast apologized for the first rep who set the flat rate plan up. I understand how frustrating it is to work in billing i use to do the same for a cellphone company but you always had to show compassion and hold your composure. Hope that rep has a better day and learns what customer service really is. ”

“  A okay just had problems with redemptionreward points ”

“  I requested that my service be transferred to my first apartment-- this was not done correctly and an error made on the end of Just Energy-- that error cost me $100 in fees.Then I had to move again due to Hurricane Harvey and requested that service be transferred again-- once again not done correctly-- error on behalf of Just Energy and once again resulted in another $100 in fees. Each time I call-- I get the runaround-- no one seems to know what is going on. I am told that some one will call and NO CALL OR RESOLUTION TO DATE. This has been going on for months now. As of now I am owed $200 in fees. I am told the "operations department" will call -- note this mystical department has no direct line, email or address.Word of warning-- avoid the EXPENSE AND HASSEL AND GET YOUR ELECTRICITY SERVICE FROM SOMEONE ELSE!!! ”

“  Just energy disappointed me at the beginning when I signed on for a new account. I signed on for one year, but when I received my first bill it listed my contract for three years. I called and disputed this contract but they advised that their records reflected a 3 year account, Since the rate was reasonable, I did not pursue a prolonged complaint process. On November 18, 2017, I received a notice that my plan will expire on 1/2/2018. "NO TERMINATION FEE SHALL APPLY IF YOU TERMINATE YOUR CONTRACT 14 DAYS PRIOR TO 1/2/2018. AND IF YOU CALL US AT 1.877.240.3931 YOU CAN CANCEL AT ANY TIME WITHOUT A TERMINATION FEE.I contacted a Just energy rep to advise that I was changing to another provider and wanted to notify Just that I was changing and inquired about the termination fee. The rep said no problem, there's never a termination fee. But When I received my final bill, there is a $175 exit fee - which to me is the same as a termination fee. This is really deceptive and misleading to the customer. I plan to pursue this deceptive practice with the Public Utility /commission and Texas Attorney General Office. Even though I will pay this disputed exit fee, I am now very distrustful of just Energy and will not recommend Just Energy to my friends or family. ”

“  For some months I havent been able to use the online pay service. It use to work fine. What's up? ”

“  I signed for free nights. My first bill was $64.00 for 5 days! They were charging me 11.5 per kWh. My next bill for a month's service was $386+! When I called to ask about the $146.87 "pass thru" charge that was not on my first bill, the rep ignored my question and copped an attitude. When I signed up for the service, no one mentioned that charge I switched back to my former plan where I pay 9.6'per kWh. Just Energy is a ripoff. You better read the fine print if they stop you in HEB to tell you how much you will save! ”

“  I moved after two years of service. I sent a letter stating my forwarding address along with last date of service. They added an early exit fee of 175.00. I called and they informed me that it had to be called in and the letter was not sufficient then added this exit fee as a result. Who ever heard of such a ridiculous thing? No one. I will NOT be paying for this extra added fee twice the amount of my bill. I wouldn't recommend this company at all to anyone. ”

“  I chose these guys as my energy provider HUGE MISTAKE!!! Ive spent several hours on the phone with them nothing but the run around! Gave them my order and money on Monday and here it is a week later still no power! Moved into my new place with no power! Nothing but lies and deceit Ive asked for a refund and they refuse to give it to me! DO NOT CHOOSE JUST ENERGY THEY ARE THE WORST!!! ”

“  I am on auto pay and received a shut off notice. I call them for the last 5 days and get nowhere!! Today I'm told the system is down to call back in 2 hours! That would be at 5 pm and they will be closed!! This is the worst electrical provider!!! ”

“  This company lied, admitted they lied and would not correct it even after hearing their own recordings. I am a disabled veteran on a monthly fixed income and they told me if I signed up with them they could accommodate my due date on the 1st of every month. This was a lie and they charged me late fees, would not change my due date even after listening to their own employee in the tape!!! Run away. ”

“  They came knocking on my door and told me my bill would be half of what I was paying, which was $220. As soon as I signed I received a bill for 7 days $76.00! That is crazy. I paid it and received another bill of $448! Before I could pay that another bill was generated for another $4??.??!! That was it for me. I switched back to the light company I was using and right away received a bill from Just Energy for over $1K!! I have onlybeen with them less than two months. SCAMMERS. DO NOT USE THEM. ”

“  NEVER recommend to anyone! I was told this company would offer good pricing and was reliable. THAT is the ultimate JOKE! I used them for a total of 5 months only. The last bill was outrageous and when questioned they were unable to assist. They even had customer contact their electrical provider instead of them handling the situation. The meter readings did not match up in the least from previous months. I was given at least 3 different ticket numbers, spoke to managers and was given false promises of matter to be handled. They never returned calls and of course did not change ONE penny of the original bill which is a FRUAD. I would never recommend them to anyone stay away from this company and their terrrible customer service. ”

“  They go in force door to door and look at your bill and convince you that your being over charged. Luckly I did my research the next day when doing the switch over which I cancelled it. They lie to you about charges, fees, etc, just look at the 1 star reviews on this site over 72%, that is huge. Please do your research before switching, You have three federal days to do it in. I'm glad I cancelled, I run run them out of our community next time they come. We are a no soliciting site, but they don't care they want your hard earned money. ”

“  Just Energy Energy Adviser (saleman) comes to my door, and long story short, asks to see my Electric bill from old provider and tells me, "See this 4.1 cents per KWH, this is what your paying just for electricity. Now look down here. See this 10.6 cents per KWH? This is what you're actually paying for electricity after the delivery fees and all other fees and charges, and taxes are added in. 10.6 cents is what you're actually paying for electricity in total. With Just Energy that amount is 9.5 cents."This was the lie (either intentional or not). 9.5 cents is what I paid for electricity and delivery bundled together BUT on one of my bills the overall charge for electricity was 13.5 cents per KWH.The sales guy was either not trained correctly and didn't know what he was talking about or he straight up lied to me. In either case I feel I was scammed.I quit Just Energy after 3 months and when I got my last bill they add $150 to it for reimbursement of the $150 they gave me in Billing Credit to compensate me for the $150 Early Cancellation fee my last provider had charged me.When I called and explained the story above and asked that they waive that reimbursement repayment, I was told that I agreed to the contract on the phone (J E guy called in the the order and then put me on the phone to agree to the terms). Being that the J E guy was comparing my old total charge of 10.6 cents to their 9.5 cents I obviously assumed that that 9.5 cents per KWH was what I was going to pay in total and agreed to the terms on the phone. And when they read you the terms it's like one of those overly wordy agreement statements you're suppose to read (but nobody ever does) before clicking the box agreeing to the terms of whatever it is your signing for.I FEEL LIKE I WAS TOTALLY SCAMMED ”

“  I called in May and told them i wanted my service ended on June 30 and did not want to renew my contract with them. Even though I did not renew my contract with them they say I wasn't specific enough about cancelling services. I said i didn't want to renew my contract on June 30, how could that mean i still wanted electricity! additionally i never answered any of their subsequent emails and phone calls about renewing the contract. When i got my bill for July, when i wasn't living at the address, i called in and asked them to withdraw the bill and they said the could not unless i proved to them that i called in and cancelled. how am i supposed to do that months later?? a ridiculous waste of my time. i will not be using them again in the future! ”

“  I was actually trying to reach Reliant energy when I was searching for an energy company to use when I moved into my apartment but somehow the number I called routed me to Just Energy. The gentleman I talked was very polite and positive as we discussed how Just Energy was actually better on price because they do not use a pass through charge like everyone else does and that there was no contract cancellation fees like everyone etc.. etc...So I complied with signing up with Just Energy, moved into my apartment and have never had a problem with my energy, until my bill came. I have a 644 sqft apartment that I am at barley 4 hours a day minus 8 hours of sleep (but everything is as it is as if I'm gone when I am asleep). Long story short, the only thing running during the day is my AC set at 80 and my refrigerator. Now here comes the downfall, with just my fridge and ac running, and 3 hours of tv a day apparently I'm using 758kwh at .095 cents, no way, so I check my bill, well on my bill I have a PASS THROUGH charge which I was told they do not do, first lie, secondly I'm thinking to my self theres no way and I'm just gonna change companies since there is no cancellation fee, wrong, second lie, $75 dollars to cancel.In conclusion, I think Just Energy may be a large company but there core basis of business is designed like a car dealership where as it uses flashy shiny phrases to lure you in and then lie and steal your money like a bunch of crooks. Would not recommend. ”