Just Energy - Company Information

“  Great ”

“  My bills with Just Energy have skyrocketed due to an expired contract. The total for the last three months was $622 and I live in a one bedroom apartment and I keep the temperature at 70 degrees. According to the Public Utility Commission of Texas website, which is linked below, "retail electric providers are required to notify residential customers at least 30 days before a contract expires". I was told by their costumer service representative, that Just Energy no longer sends out formal notification letters 30 days prior to expiration, instead they include the expiration date on the monthly bill, which is in a very obscure location in fine print. This practice is not an adequate attempt to notify customers that their contract is going to expire. It would appear that Just Energy is employing this faulty loophole to increase the likelihood that consumers will not notice or become aware of their pending expiration date, allowing the company to falsely justify charging the monthly variable rate. I have called and attempted to reach a solution with Just Energy multiple times over the course of a month, every time I am told that they are investigating the situation and that a manager will call me back but I have not been able to reach anyone or receive an answer. Their customer service representatives are unwilling to offer the previous fixed rate from our initial contract, forcing me to either continue paying their extremely high rate, or seek out a contract with another company while rates are at their highest due to summer temperatures. It is very burdensome to find time in my schedule each week and attempt to resolve the situation over the phone for over an hour, only to be told that someone will call me back. Just Energy must know this and it would seem that their customer service practices make the process intentionally difficult so that consumers will grow weary and give up on reimbursement. Public Utility Commission of Texas Website: https://www.puc.texas.gov/consumer/facts/faq/electricity.aspx ”

“  These reviews are fake. This is the worse energy company charging 16.3 cent a kilowatt. Then they promised to fix my bill which was their error they keep transfer me from Colombia to India stay far away from this company!!!scam ”

“  They've gone above and beyond with customer care. I appreciated not feeling judged or shamed after my family had no other choice than to file a chapter 13. They didn't require a deposit and wasn't forced into contact. That was 5 years ago and I'm a proud and loyal customer for as long as they're in business! ”

“  So far it's fine ”

“  Just Energy , i would say for 12 months luved up to its obligation.Now as we enter our 13 monthJust energy wants to Bill Us almonth 300 for 1000k or so .We will either work this out tomorrow or i will report them to the Texas Public Utility Board for fraud & not pay a red cent as they try to hijack my pocket book..Un professional, fraud,Broken Trust with Just ”

“  Thi place is a joke!!! Do not sign up to this scam. Overpriced. Over charge. And a year after disconnecting the put another $150 fee on my account and threatened to turn me into collections. The left several messages to billing department and would not return my call. Could not get a live person for weeks and hours on the phone!!! They are a joke! ”

“  Their records show an account created and cancelled the same day but yet they cancelled my service with another provider. After sitting in gold for 49 minutes they sent me to a recording that the office was closed ”

“  They are only good as long as your promotion is good, once your promotion is over, be ready to have what I call rip off. My monthly bill would normally be below 100 for a 3 bd house, after the 12 months contract, my bill went up to 300s and my current 2 months bill is 632. They also have the worst customer service. When you place a call, be prepared to wait for over 10 minutes to be serve and even when you get a chance to talk to someone, they are not helpful either, often times, you will get hang up on and have to start over again, very frustrating dealing with them to solve an issue. Comparing my experience with other companies, I would not recommend them based on what I did hit with. ”

“  First of all my electric bill has been about 15% less overall than my previous electric company's bill. Secondly, I was recently laid off from work and have had a lot of problems making ends meet. Just energy has actually cancelled late fees and given me all the extensions I needed during these hard times. Also their rewards for customer loyalty aren't half bad. I highly recommend them. ”

“  Pleasant experience ”

“  I've been a customer for 5 years pay my bills on time and never had any problems until the last couple of months. Customer service fail to follow through on the contract that I needed to place after mine expired. They said they call me they never did and they never left a message and called me a liar as to a new contract in new rates. I've called several times they have gouged me on my last bill because I didn't have a contract and they charge me $0.16 per kilowatt which I find very disgusting. All my other bills were at 12 and 13 cents per kilowatt I will never do business with anybody that treats me like you have treated me again. I called and requested a rewrite change on my last bill because I do live on Social Security and I can't pay the whole bill if that gouging rate. I have never been so insulted in my life do not ever do business with these people they told me no unless I sign a new contract at an outrageous and they have no good plans available I've already been offered a better plan with $100 signing bonus. Never been so disgusted my life with an electrical provider don't ever use these people and don't believe all the good comments ”

“  In the summer of 2017, Just Energy had a booth/table at HEB in Sugar Land on Highway 6. Just Energy was promoting an electricity plan of "Free Nights 9pm-7am and a rate of 9.3kwh." They were handing out cards with this info on it. I still have the one they gave me. I signed up with Just Energy through the use of an IPAD. Somehow, the IPAD converted my plan to something else. Just Energy made a bunch of excuses and said that I signed for the Free Nights 9.3 promotion and that the bait and switch contract would get fixed. I then started dealing with a supervisor who eventually cut my bill in half in the beginning to try and fix the problem. Her name is Elena Cuellar. She acknowledged in emails that my issues needed to get fixed and that Just Energy didn't have a program to determine how much electricity was used at night versus during the day. This October 2017 email is the last email she sent until May 2018. From: Elena Cuellar [mailto:ECuellar@justenergy.com] Sent: Friday, October 13, 2017 5:27 PMTo: 'batucker@comcast.net'Subject: RE: Your Just Energy eBill - Period (07/24/2017 - 08/17/2017 ) Due on 09/06/2017Hi Mr. Tucker,I totally agree with you, the fix is taking way to long. My sincere apology, Im still waiting for the new product (bundled Nights Free). At this time, if you provide me some more time ill waive half of your last invoice ($198.08 /2 = $99.04). Thoughts.Elena CuellarCall Center ManagerT 713.544.8111 5251 Westheimer Road, Suite 1000, Houston, Texas 77056E-mail ecuellar@justenergy.com | Web justenergy.comThe whole marketing campaign appears to be a scam to get people to sign up and then bait and switch the customer and then try to wear him down with delays. After disappearing for 7 months, Ms. Cuellar emailed the following:Hi Mr. Tucker,I received your message and have your account flagged. Ive been out of pocket, my apologies for the late note. I can give you a call tomorrow, what is a good time for you? Elena CuellarCall Center ManagerT 713.544.8111 5251 Westheimer Road, Suite 1000, Houston, Texas 77056E-mail ecuellar@justenergy.com | Web justenergy.comShe never called. I have made 2 or 3 calls to Just Energy since that email and have been told that a supervisor will call me back. As of right now, a supervisor has not returned my calls. I talked to a supervisor today who said she would call me back by 1:00pm. Hopefully she will call me back. I do not recommend this company. As of today, I don't know what HEB's connection is to this company other than HEB let them inside their store to promote the "Free Nights and 9.3." ”

“  Okay most of the reviews on here or good but let's look at reality for billing department is not the greatest they are human sometimes their automated system works and sometimes it doesn't they hire a lot of customer service people that are only trained and uneducated not there ball as far as them being uneducated probably rewards you with perks I've had to call a couple times to get it updated my account and getting told a couple of different stories the rates are okay Again by I'm not real excited about any of the companies ”

“  This is an absolutely sick sick sick energy company. They do not read your meter for energy consumption, what they do is they average what they think you're going to use based on average consumption around your neighborhood and apply the fictititous energy costs to you, Do not i repeat do not fall for whatever ridiculous teaser rates they have. They have ridiculous charges to make up for it. I understand energy companies are all about the fine print, but with just energy it is beyond ridiculous. My energy usage apparently quadrupled in months in which i was never at home. My january 2017 bill read about 1.5KWH, a time in which i was always at home because i had lost work. This year my january and february elec bill read almost 3KWH, and I am never at home 6 out of the 7days of the week. Thats why I say they do not read meters. This is an abhorrent company and I would not recommend it to my worst enemy. They are absolutely disgusting ”

“  Bills are too high. Don't switch to Just Energy. I'm paying $330 to $250 a month with this company. ”

“  I had my first door to door with keisha a couple of months ago.She had an accent and I found out she was from New York. Don't usually talk to anyone who knocks on my door. I was hesitant on giving her my bill, but she was more helpful than anything. She broke down my bill for me showed me my true rate and then explained to me what just energy offers. I have seen the bad reviews from the past and told her I didn't know. She understood didn't push it. I finally said let me sign up cause I felt this really can help me from what she showed me. Everything she told me was true, she was straightforward, very confident, patient and she wasn't trying to push me to get it. Sounds like they just need more door door people with her smile and honesty. I am happy with my bill and will remain a customer. If I had any problems she also informed me to contact her directly so that she is aware and can address the situation as soon a possible. Just Energy does have good people working for them!

”

“  I just signed up for new service and I was told I would receive my account info within 24hours and its been over a week and I called customer service and I was on hold for over 3hours and still did not get help. ”

“  I live in a 1000 sf home in Hopkins County, TX. My current Just Energy bill is $599.01 for 1/11/2018-2/09/2018 showing 1701 kwh usage. Prior bill was $460 for 2240 kwh usage. The amount per kwh contract shows I am being charged never equates to the dollar amount shown on bills I have received since starting with Just Energy. Just Energy is not a reputable company. ”

“  I was sold on a contract and I have had to call once every second month to complain about charges and fees that were not fairly and openly disclosed during the sales spiel. I have a 1000 sq foot apartment, and for the month of January 2018 my bill is $298. Sure it was cold and I ran the heat, but not $300 worth. Be careful, can't wait for my contract to be over and will NEVER use them again. ”