Just Energy - Company Information

“  Company offers decent rates but if a payment is late, for whatever reason, you get bombarded with late payment notices and collection notices. When speaking to anyone from the collections department dont expect any real help besides scripted answers from the company and from someone who barely speaks English. We do not want to make payments late but sometimes life happens and it would be nice if a company actually tried to help or give you honest answers versus a scripted response and no help. ”

“  I have had NOTHING but trouble with this company. I had my power cut off (even though I made the agreed upon payment!), and for the filling 6 hours, was insulted, lied to, given the run around, and hung up on by OVER HALF A DOZEN AGENTS! My husband asked for a supervisor, and when asked why, he said he disagreed with the amount. He was told that wasn't a valid reason, that he was being rude, and then he was hung up on. I have been communicating with this company for the past 2 weeks about the ABUSE that we suffered. Now I am being told that things happened a different way (essentially, I'm lying) and the case was closed. I have never, NEVER NEVER NEVER NEVER!!!!!!!!!!!!! had such bad Service!!!!!!!!!!!!!!!!!!!!!! ”

“  This company over charged me 175 for a termination fee, after I informed the rep that the bill was too high and that I was leaving.
But because the rep didn't enter or document the call as " caller is terminating", they said that I didn't notify them properly. Additionally, I wasn't allow the HEAR the recorded call that they had on file. But I had to take their word that I didn't notify them correctly. Total BS. FYI, if someone calls to complain about HIGH RATES, then proceeds to say, this is TOO high, I'm finding another provider.. Guess what, that is notification that they are leaving. It's not my fault your rep misread HER script and didn't give me her sales pitch of, " well I can lower your rate".
Do not trust this company, they are the worse. ”

“  An agent came by and sold me Just Energy promised me the account would not be taken over from my old company until my contract with them expires which was 8-8 or 8-9. Just Energy took over before then which caused me to be billed a $135.00 early termination fee. They refuse to reimburse me because I cancelled my service with them. They say the only way I would get back that fee is if I would have remained with them or switched back to my previous provider. Just because I went to another provider that should not mean that I can not get my money back- They took over illegally. Now I have to fight this crap. Just Energy Just Sucks. I would not give that one if there was a lesser option. ”

“  Short and sweet i signed up for a renewal was promised the same rate as previous plan, agent even stated it back to me. Now four moths later they are charging me double on what i signed up for. I am still fighting they continue to tell me they made an error but will not refund the difference back to me. My advice STAY AWAY!!!! ”

“  The sales reps of Just Energy were going door-to-door selling their services. The rep was very thoroug in explaining their service to me and told me that their service will replace PG&E that I will be paying only $16.99 a month and can use all the gas and as much as I want and my bill not increase at all. Also, I will not see from PGE annymore; all bills will be coming from Just Energy. Being on disability, I thought it was a great deal and it would help save $$$ on a monthly basis. Being on a fixed income, every penny makes a difference to people like us. Upon receiving my first bill in November from PGE, the total amount was Just Energy portion of 16.99 and PGE monthly amount. I contacted PG&E and was told that they had nothing to do with Just Energy and their services and that I will have to continue to pay PGE what they bill on a monthly basis, in addition to whatever else Just Energy bills me. I called Just Energy and besides being extremely rude and unprofessional, I was told to just ignore the portion of the Just Energy billing and continue to pay PGE. I told him that's not how it works and I have to pay the entire bill. His response was "I don't know what to tell you". Asked to speak to a supervisor, none was available. Left my name and # for a call back, nothing. Asked to cancel my account and he said he couldn't and a supervisor has to do it!!! Nothing happened! Called a few more times, no response. In March I called again and had to make threats of reporting them to FTC, BBB and my local channel and finally they cancelled my account and also for a refund for all the months I had paid them. On March 20, 2019, I received a cancellation letter from Mark Eddings, Sr. VP, Regional General Mngr. I sent them another letter on July 2, 2019 asking for my refund because what they did was so very wrong and didn't deliver what was promised and misled everyone about their service, To date have not heard a word from them. This company is a big fruad and crooked and their reps are just as crooked and unethical. After everything that I have gone through, they sent me an email "You just got 500 Perks points"! and asked for a survery and how they are doing!!!! This is the complaint sent to FTC ”

“  I was in my local Sam's Club and was stopped by one of there representatives. I was told the base rate being offered was 13.8 cents/kw She told me I would never see that due to the free evenings, and my average rate would be closer between 8.5 and 9.0 cents/kw. As we proceeded with the digital process, she showed me key pages seeming to confirm the base rate was 13.8 cents/kw with credit for usage during evenings between 9pm-7am. I verbally reiterated all this back to her to be sure I understood the offer and she confirmed I was correct.When I get the paperwork, low and behold, the base rate is actually 20.8 cents/kw and the estimated average will be the 13.8 cents/kw - NOT A GOOD RATE AT ALL. My first bill confirmed the 20.8 cents/kw and with my credit for evenings the average rate was over 14 cents/kw ”

“  **FRAUD ALERT** Due to lax and negligent business practices, Just Energy has allowed a residential energy account I be fraudulently opened in my name. Despite my best efforts to seek a resolution to this matter and have the account closed, Just Energy refuses to communicate with me regarding this matter. At all costs, avoid doing business with this company. I have filed complaints with the Houston Police Department, the Federal Trade Commission, the Public Utilities Commission of Texas, and the Better Business Bureau. I am incurring ongoing financial damages due to Just Energy's delay in addressing this matter. As such, I have referred this matter to an attorney in order to pursue this as a civil matter and seek compensation for ongoing damages. I do not recommend that any person do business with this company. Due to irresponsible and negligent business practices, you may find yourself in a bad situation with no semblance of resolution. What's worse, despite my repeated efforts to resolve the matter directly with Just Energy, no member of their staff has contacted me directly in over a month or attempted communications. ”

“  I had purchased a condo that I was flipping. I was assured by 3 different service representatives of this company that if I sold the condo, there would be no penalty for exiting the contract early. When I sold the condo, the new owner switched to their own energy provider and Just Energy charge me $150 because I did not give them 3 days notice that I was switching providers. At their request, I provided closing documents to them to prove the condo was sold. They would not reverse the penalty fee and I finally paid so it would not effect my credit. STAY AWAY FROM THIS COMPANY!!!!! VERY UNETHICAL!!!!! ”

“  Just Energy starts charging me .20 kWh without notifying me for months. I decided to call and figure out why the past 4 months my bill has been $300-$400 without me ever turning on my AC or Heat the past 4 months. Found out they are charging me an INSANE TERRIBLE rate and HIGHEST rate I have ever known. DO NOT USE THIS COMPANY FOR ELECTRICITY SERVICES. Terrible Customer Service also. ”

“  No billing issues, I like getting weekly usage information, and no surprises on my bill ”

“  you are rated number 77,My rate went from 0.59.90 to0.89.90 because my 3 year lock in rate was up. Who would agree to such an increase. ”

“  I recently wanted to switch electrical companies and from the sells lady everything sounds great until they shut my electricity off on a Saturday and couldnt turn it on. I called on Saturday morning at 9am to make sure they were going to switch the power over to there provider and they informed me that it would take 24 hour so I checked back at 3pm and they informed me that it would take until Monday. Well long story short lost all my father in laws insulin and about 800.00 in food. If I could of just got the truth this would not of happened I would of had my old electrical company stay on until just no energy turned it on. Not to mention the supervisor hung up on me 2 time or they call it disconnected without a call back. Use at your own risk ”

“  I had a fixed 1 year contract and the contract was over two months ago. For the past two months, I was on a month to month plan.
I shopped for a cheaper rate and I switch to another gas provider a few weeks ago. I received my last bill from Just Energy and they charged me an EXIT FEE of $75.
I called them and talk to the CSR and she informed me thar it is in the fine imprint customer agreement that I signed some five uears ago that there is an exit fee of $75. ”

“  Poor contract handling ”

“  Was quoted Price Protection Plan 36 for 6.890 per kWh and charged 7.7790
”

“  I did not have a problem with my gas when I had an account. The apartment I was living in had a fire so I had to cancel my service. I was suppose to get my deposit back but for about 2 months they have been telling lie after lie about my deposit the Reps wont let me speak to a supervisor. It's not a lot of money but like they want the monies for their services I want my deposit back. I Rep told me 3 weeks when the 3 weeks came i called back now they tell me it was applied to my account what account? Another told me they sent it to the bank.what bank.i never gave them any bank info. Why is it so hard to get my monies or even get the truth from this company. Hopefully someone will get in touch with me about this matter
”

“  Went online 1/7/19 to sign up, and pay deposit of 275.00 after it processed it said order cancelled, called bank and they took that amount out of my account, immediately called customer service with order number that was assigned to me, the man I spoke to barely spoke English which worsened the situation, but he informed me yes they did charge but it's only pending and call back in the morning to see if payment went through, which it did, now agent says sees order but no payment, only a 99.00 payment made in December which u couldn't grasp because how would I made a payment when I have never had service with them again, situation worsened by not being able to speak English... Asked to speak to supervisor was refused and told no charges were made... Called bank put stop payment because what a scam and ripoff be very wary, I'm just glad I had this experience before actually getting service from this company. ”

“  There was a difference in the rate that I agreed to originally. I called them and they reviewed my initial request and gave me the original rate.
They have a very friendly app to review your useage. ”

“  I canceled after one month when I was promised low rates, then received my actual bill for one month, which was $181 for a house that wasn't even occupied! They claimed this was for actual usage! After arguing and fighting this for 6 months, I finally paid it and promised to never use them again! ”