Just Energy - Company Information

“  My bill was 95$ I paid them, then went to check my bank acc next day because I wasn't able to use my card, it was a very low balance mind you I put 200$ in it before I paid Just Energy. My husband got a bank statement & they charged us 90$ TWICE. Our acc has been under investigation I called today & they're saying one payment was received & the other was declined. HOW?? Like WHERE did the other 90$ go? WHY does my bank statement say just energy charged me twice. And we STILL subosedly owe them 57$!!!! This isn't the first problem we've had with them, I do not recommend this company to anybody. ”

“  I've been with Just Energy a little over a year. Not once have I had a good customer service experience. Workers speak as if they are in a rush to get off the phone with you and don't take time to explain answers. One example is when I was renewing my contract. I spoke with an individual who was extremely hurried to get me off the phone and failed to answer most of my questions about billing/rates. Their rates are not terrible, but I won't continue to give my money to a company where workers don't feel the need to be polite when answering calls. ”

“  Don't let these Just Energy door to door scammers even get a word in. They'll sign you up for super long contracts with sky high electricity and natural gas rates. If you try to get out of your contract you'll pay huge termination fees. The door to door sales guys are super pushy and will lie to you to sign you up. Do NOT sign with Just Energy! ”

“  Since signing up with Just Energy originally I was told I would get the same rate as I was getting with Spark Energy once the initial setup was complete plus I wouldn't pay an admin fee each month either if I signed up for a 5 yr contract. Never saw the reduction in my per KWH and still pay approximately .03 - .04 per KWH more then the average plus the admin fee. Absolutely ridiculous. ”

“  You can't get hold of these people
The app doesn't work
Bill is HIGH
CANT WAIT UNTIL MY CONTRACT IS UP???? ”

“  You have to pay to pay your bill over the phone and it's impossible to get ahold of coustomer service. It's just a bad company! ”

“  This Energy company is Awesome I want personally thank Chasity For getting me the Best service possible She is such A sweet heart And She Explained everything so wonderfully She is the best Customer service Rep I ever spoke too.God Bless ”

“  I called them today to see what my usage per month was and the guy could only look back 4 months and had to add it up manually. Then found out I'm 12 months into a 5 year contract paying a whooping 11.5 cents per KWH. They've got to be crazy, I don't sign up for car notes for 5 years let alone electricity for an apartment I'll be out of after this next 12 month lease. I use a little over 1,000 KWH and the going plans are much cheaper and have a 12 month contract. Somehow I was scammed and I'll be breaking this contract ASAP!!11 ”

“  misleading company, I canceled service because I moved and they agreed to waive the outrageous disconnect fee. They Reported me to a debt collector. I spoke to one of their managers and told her I had the confirmation numbers where they had waived the fee, since service is not available where I moved to and light was not going to be in my name. I called her back to give her confirmation and name of people I spoke to. I called her countless times but she was never available, I left messages but she never returned calls.. Now I keep getting calls from a debt collector trying to collect $600.00. DO NOT SIGN WITH THIS COMPANY. I am on a fixed income and am not able to pay this outrageous bill. It's not like I canceled for no reason.. I had told the sales person that I would be moving and he told me , they would waive the disconnection fee. Total misrepresentation ”

“  I would never have picked this firm if not for Oncor Energy telling me this was the energy company thatcould provide a temporary power source for the new home I am building. The initial setup costs quoted (over the phone) seemed quite reasonable. And then I received my fist bill, almost $200 more than Ihad been led to expect (for minimum electricity used). My suggestion to others who have been ripped offis this: Contact the State of Texas Board that regulates electricity providers in Texas AND FILE a FORMAL COMPLAINT against Just Energy, and send a copy to your Texas State Representative andTexas State Senator in Austin !!!!!!!!!! ”

“  Late email notifications. Charges to make payments online or phone. Horrible customer service. Over priced. Will cut ur services off even though there email notifications that is supposed to relay u balance info to you. Works for crap. U will get a notice saying Balance low. But this email will come after the fact not beforehand such as it should. Will take up to six hours in the dead summer heat to cut ur lights back on after u have alread payed. It is just fu***** redeculouse. Do not use this company u will be very disappointed ”

“  I was told I could get their SmarStat thermostat installed free of charge. I called and now was told they do not offer it to their customers. I was transfered to different people and told different terms and offers. This company is so bogos that its pathetic. I will be doing my best to cancel this company the legal way. ”

“  This company said they would lower my bill and it went way up. I cancelled and received a collection
Notice within a week! Don't believe a word they say. ”

“  WE SIGNED UP WITH JUST ENERGY WHEN WE BOUGHT OUR HOUSE. THEY SCHEDULED US FOR A CERTAIN DATE BUT DID NOT SETUP UP OUR ELECTRICITY TILL THREE WEEKS AFTER THE SET DATE. WHENEVER WE WOULD CALL THEY WERE RUDE AND ALWAYS OFFERED AND EXCUSE. UPON RECEIVING A BILL FOR 130.00 WE STARTED LOOKING INTO OUR FEES AND WE WERE PAYING 30.00 DOLLARS IN BOGUS FEES THAT WE WERE NOT MADE AWARE OF. THEY EVEN CHARGED US 5.00 FOR A MANUAL PAYMENT WHEN ALL OF OUR BILLS WERE PAID ONLINE. WHEN WE SPOKE TO A REPRESENTATIVE REGARDING HOW HIGH OUR BILL IS CONSIDERING WE HAVE NO ELECTRIC APPLIANCES EXCEPT FOR OUR FRIDGE, NO WASHER NOR DYER, ARE NEVER HOME TILL AFTER 5. NO KIDS AND ONE WINDOW UNIT SET AT 75 DEGREES. THE REPRESENTATIVE WAS NICE ENOUGH TO TELL ME THAT IF I WANT A LOWER BILL " TO USE LESS ENERGY, AND IF I WANTED TO CANCEL MY CONTRACT MY DISCONNECTION FEE WOULD BE 170.00" ”

“  A just energy sales men came to my door explaining to me that my rate was eligible to go down and that I was paying a separate delivery charge to centerpoint. So when I realized reliant was charging me 18 cents I automatically was down to switch...then I went online and looked at the reviews and almost shitted on myself. I was so scared I had been ripped off and scammed. Anyway I planned to cancel but ended up forgetting and got my first bill a little over a month later and man was I surprised! I saved almost $100!!! What I will say is the rep was very honest with me. She told me that there were cancellation fees but IF I call the 1888 number on the top of my contract they would be waived. You have to call for them to be waived. I've been having them for 6 months now and as a previous loyal reliant customer I must say I don't regret switching. I've also heard they have a new program ”

“  Mislead into 5 year contract. ”

“  I am so very disappointment and embarrassed I was tricked into signing up with y'all for my electric service. The man whom I spoke with told me everything I wanted to hear. I wrote down two pages in my notebook of things he was saying and my dad was listening right next to me. And it seems to be now that everything I circled and starred - isn't the truth. The man on the phone SOLD me into using y'all for two reasons - no cancellation fee because I was not sure how long I would need an electric company, as I am getting married and we were not sure of the future living situation and second because even though the fixed rate was higher than most, it would never change and end up being cheaper than the other companies. Wow was I wrong - I am now aware he signed me up under a FIVE year contract. Five. I would never in a million years have agreed to that had I known. As I stated before, the reason I was so attracted to y'all is because it was going to be an easy out if needed because of my uncertain future living situation. And now I find out I have to pay almost $400 to get OUT of the contract that I wasn't aware I was in. $400? Really? Why would I sign up for something if I was going to have to pay that hefty of an exit fee. Yes, it's a hot month but I am the most frugal person on the planet with electricity. It's off during the day and nothing is on or plugged in unless needed. And it was $50 for two weeks. Two weeks - that is outrageous. I am sad I was tricked into falling for this company for all the wrong reasons. I will be leaving as soon as I can save up enough money to cancel. I'm sad this is how you get customers. And for a "customer is our number one propriety" type business you really should be 100% sure that you are being straight forward and honest before they end up in a 5 year unwanted contract. ”

“  From the very beginning when I signed up with Just Energy, big mistake, I told them that I could only pay my bill on or before the 3rd of the following month. This is due to my disability income that I receive. I have been told each time that supposedly notes are made to this effect. THEY ARE NOT!! I have names who I talk to saying that this is ok and I would not receive a disconnection notice or charged a fee of $5.00. Well. guess what, I am getting the notices and the fees. It just goes to show that companies such as this, can do anything they want to customers. There is nobody that will help of fight for the customer. If I switch to another company, they threaten me that they will charge me 75.00 per MONTH for the 4 years remaining on my contract. If anyone can advise me about this let me know. I will check back later for response. ”

“  I should have checked them out before I signed up. Haven't save a dime, matter of fact paying more. DON'T DO IT!!! ”

“  This Company should be SHUT DOWN, total scam, I had a $350.00 TXU bill, that the salesman looked at and compared to Just Energy, he told me from looking at my bill...... that by switching to Just Energy I would NOT be paying more than $200.00 a month, guaranteed!!!! So I was so excited and he had me TOTALLY convinced. HOWEVER, I got my first bill, and WHAM, it was a whopping $550.00!!!!!! I almost fainted, there HAD to be some sort of mistake, when I called, they told me no mistake, that was my bill according to my Kilowatt usuage. But the salesman NEVER mentioned that. But of course. SO, I immediately switched back to TXU. They are charging me over $1000.00 because I switched back! And I told them BECAUSE you sat there and LIED to me, Lied!!! False advertisement, bad training, I don't care, they LIED. DO NOT SWITCH TO JUST ENERGY!!!!!!!!!!!! Save yourself from the hell it caused my family!!!!! ”