“ Got their coverage because their price was the best. Was told 3-5 days for transfer but ended up being 10 days (I know ppl has some to do with that so I dont blame them entirely but they should warn potential customers). After enrolling I am getting frequent sales texts that were manipulative such as there is an update to your account please call us. After getting them on the phone they informed me the alert was so they could do a rushed and pushy sales call for when my plan is up. When I told them the new price was more than my old provider and I wouldnt be interested Kayla pretty much hangs up the phone in rude fashion. If going with AP&G for their great short term deals be sure to set your phone to alert you when to switch back! ”
“ Charged $333 the first month. Do not know why. Can not get any one on the phone. No call back after they said they would. Not gong to reccomend them, until they explain. ”
“ Have never been able to get the supposed REWARDS. They say you are getting monthly reward and then it looks like it costs you. You sign up for monthly other rewards but we have not won any of those either. Customer service today says they will call you tomorrow. In a few months when my year is up will be looking for a new change in supplier. ”
“ They give great price to get you signed up then they stick it to you. Every month my rates went up at .10 / kw i called they said would reset back to .52/kw instead it went to 12.5 cents per kw. Gas also went way up. 3 times the price if nyseg thats not right i switched back they wont get me again. Dont buy the rebate gimick, thats all it is is a gimick ”
“ Everything is great when you sign up and you're told your incredibly low variable rate will fluctuate but usually varies around the rate they advertise. SUPRISE - at month two.... 50% increase in supply charge. At no point during the sign up was I told this was an "introductory" rate and that successive months could get a HUGE up-tick. Looks like this is their business practice. Lure you in, then bank on you never looking at your bill and what they actually charge after month 1. The fact that they refunded me the difference immediately with no questions tells me this is a VERY common occurrence. I'll be looking for another supplier. ”
“ Much more expensive than AEP. ”
“ We shopped for competitive rates during the 2024/2025 winter. We found an amazing promotional rate with American power and gas, around 0.07 KH. Well, the promotion expired and the rate increased, which was expected. What wasn't expected was FIVE TIMES increase from the promotional rate. A call to cancel was immediately placed but unfortunately it was Friday and after hours when we attempted to contact. A message was sent on the site as well as a separate e-mail to request so we'll see how that works. My intention is to call Monday, and if no resolution to contact PP&L directly. Very surprised of the cost especially considering the statement of sustainable energy. ”
“
I shop for rates a lot. My contract was running down and they offered me rates HIGHER than the default rate. When i told them i would rather cancel their service and return to the default rate (saving 30%) they told me "don't do that, PPL is just going to raise that rate in june and you'll be sorry". They also pointed out if i did NOT accept the 30% higher rate, I would go into a true variable rate and "My bill be very high and i don't want that"
It took 10 seconds to get a customer service rep. When i stated "OK I would like to cancel and get the PPL default rate" - i was put into a 15 minute hold queue and forced to leave a message.
Everything about this interaction was meant to frustrate me and bully me into paying them a higher rate.
I called PPL - outside of the 35 min hold time they were amazing. Once i confirmed I gave them permission - they cancelled the supplier for me and put me back on the default rate. In addition they ALSO encouraged me "Please keep shopping for better rates, we likely don't offer the best".
And of course I will be shopping again - but never again with APG.
AVOID ”
“ AP&G starts out with a lower rate after 3 months, its doubled, in the 4th month its almost tripled! When I call, they quickly offer to lower back to the initial rate if I sign up again if they can offer this so quickly, you know they are a shady organization. Be very aware of this provider the they will rob you blind if you let them. ”
“ I was happy with previous service, but sales called over and over saying they were a great company with big rebates at year end. My intro price was great. Fast forward a month when price was more than prior service. We switched back, but not before our gas price tripled. I'll never use APG again, horrible. ”
“ Beware of this servicer. I called and canceled by phone. Two bills later, they still haven't canceled my contract with them and increased the price by about 22 cents per kwh. ”
“ My 92 year old mother bought into buying power from these people and I added up the extra money she paid over the last 18 months and it is around $2400! Their kWh rate has been at 2 or three times the cost of buying it from her local electric company. We have cancelled and they are giving her back $192 on the list bill, but we are still not happy! They preyed on my old mother. ”
“ I switched to American Power & gas in February, was issued a confirmation code, but as of this date (4/23/24), no change appears on my O&R statement. ”
“ I was told that their price would be competitive when I switched to them from ppl. Within a couple of months they were charging me almost double ppls price!!! Dont understand why they are even in business. A complete ripoff!!! ”
“ APG will only give you a rebate of 25% on just the average monthly cost. Not 25% on the total you've paid over 12 months. I wanted my time sticking around with them for 12 months to find this out. ”
“
This company advertised rates lower than my current rate, so I switched. I cried over the first bill because the rate was astronomically high. Ive never cried over a utility bill before. My budget rate for gas almost doubled.
The government website listing of their prices were still lower, so the website is not accurate at all.
When I called to cancel, the lady repeatedly tried to get me to call back at the end of the month to cancel. She said she could give me a discount on the remainder of the month yet it was still higher than my normal providers rate. This was after it took me two days to reach the cancellation department. ”
“ I can't recommend strongly enough against this company. Their pitch is a 25% annual rebate on your average monthly bill - that's really a 2% annual rebate, about the same as the reward points on a credit card. They also say it is a variable rate and you can cancel anytime without penalty. Both of those are true. The catch is that the initial rate they quote is slightly below the rate to compare. Then the next month they immediately jack up the rate to close to double and in some cases more than double the rate to compare. On the last bill at two of our facilities, the price to compare was $0.067/KWH; the rate AP&G charged was $0.150722/KWH - 2.26 times the rate to compare. We have over a dozen facilities that we switched to AP&G, which are serviced by several different electric distribution companies, and this happened to all of them. The problem is that you can't change back to your previous generation supplier fast enough. By the time you look at the bill and realize what they did to the rate, you owe that rate for those 30 days and you likely do not have enough time to switch suppliers before the next meter reading, so you will owe their rates for the current 30 days. And since some (but not all) electric companies only switch suppliers on meter reading days so they don't have to do a special reading mid-month, you will likely owe AP&G's exorbitant rates for 30 more days. That was our experience. I have no doubt that AP&G's strategy is to make as much as they can in a 90 day period and hope that people aren't paying close attention and they can continue to get away with it for longer. In the era of deregulation - LET THE BUYER BEWARE! ”
“ Close to the end of my term I had a sales agent reach out who was quite rude. She was very pushy trying to get me to signup for a yearlong averaged contract. She would only give me the monthly premium and would not give me a per kwh price and even started to low key insult me asking if my problem was if I just couldn't afford things.. nice. ”
“ Took 4 months to change electric service and after changing service cost more than $50 monthly than National Grid. Cancelled service in January and still being billed for their service 3 months later. NYS needs to stop encouraging the switch to other of service providers! ”
“ Very expensive after initial rate . Stay fixed ”
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