“ Charles in customer service was a great help. Regulate rewards program could be improved with better reward items like printed magazine subscriptions. I'm new to variable rate plans and am still waiting to see if our new plan is a money saver. Overall I have enjoyed working with AP&G. The staff is well trained, friendly and motivated to help and retain customers. ”
“ GOOD EXPERIENCE ”
“ Gabryella Romanoskey (Gabby) was very helpful in providing the information I required. Thank-you ”
“ My agent was Robyn Gregory and she was pleasant and very knowledgeable on reviewing my Delmar VA plan with me. I am happy with this company but like all others you have to review your bill and rates. It is greatly to your advantage to do this occasionally as rates fluctunate each month. Call and ask for Robyn! ”
“ My monthly bill is always on time. ”
“ John N. was very helpful in assisting with my rebate. ”
“
I was quite upset a few days ago when I received my natural gas monthly invoice and the AP&G rate was about twice what the utility company's rate would have been. It was the second month in a row of this drastic increase, and the heating season had just begun.
I vented my steam to the customer service representative who answered my call. I explained that I had called last month and noted this jump in my rate, far more than UGI's rate. Mr. John Neesham, my contact, immediately emphasized with my situation and talked me down with some research into what had happened last month. He noted that a change in my rate had been ordered, but postulated that the change had not taken effect because this past month's billing cycle had already begun. He gave me a personal guarantee that if the new, "lower-than-UGI's-rate" did not show up in next month's invoice AP&G would make it right with me even if I elected to exercise my right to cancel at that time.
John is a gentleman with a calm demeanor, and is well suited for his customer service position. As a former hospital administrator I know these qualities work best in dealing with the public, and AP&G is fortunate to have Mr. Neesham representing them. ”
“ She helped me tremendously. Was a wonderful person ”
“ Im only writing the review to shoutout the customer service representative that helped me in that department. The companies rates department is absolutely rude. I called to cancel and the agent couldnt sell me on a renewal and got upset and hung up the phone in a rude manner. Absolutely disgusting the attitude that was displayed over the phone. They gave me no confirmation number or any indication that the cancellation process has started. I called back and spoke to a WONDERFUL agent named Daniele G. Not only was she astonishingly pleasant to work with, she addressed my cancellation inquiry without hesitation and with a positive attitude. If you are in management please treat this employee as if they are a good star in the classroom. She deserves to be the example of customer care at this company and deserves more additions to her paycheck. I would even leave a tip if I could. Other than that, the intro rate was good. I would do it again in the future. ”
“ Great Communication ”
“ Customer Service Individual was knowledgeable, polite and especially was very helpful. His assistance provided more understanding of my account ”
“ very helpful with customer service phone call ”
“ I attempted to change from my default provider to American Power and gas 2-3 months ago. I have been checking every bill diligently, but have been unable to determine if the change ever went through. If it did, I have to provide high marks for seamlessness. But I dont know if it did. ”
“ New customer in feb. rate is supposed to be .999 kh. Why is april bill .1239 kh. ”
“ bill was advertised- at 4.79 .. first bill was 7.29 . i even received a letter in the mail bill was going to be 4.79, seriously thinking about going to a lower company. ”
“ from november 2024 till nov.2025 over charged $439.26 ”
“ Jennifer solved days of back and forth with ppl and ap&g in 5 minutes. Professional, knowledgable, delivered results. Hire more Jennifer Bs ”
“ Setting things up was a easy and simple process, but the rewards that were supposedly sent to me as a 'welcome' gesture I've never received 3 months lateras of today. Every time I contact customer service, nothing gets resolved. ”
“ AP&G talked me into continuing my contract after it expired, promising they would work to be competitive to keep my business. After the next billing, their rates were 2x greater on electricity, so I switched to another company. The next month I got a $700+ bill with them still as my supplier, even though I had switched. I called the company I switched to and was told that AP&G canceled with them and re-enrolled me...without my permission. AP&G issued a partial refund, but I won't be returning to them, as this business practice is unethical. ”
“ I thought this electric company was a better deal but it ended much more expensive than thought. I had to go back to my previous supplier. ”
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