“ Robyn is very helpful and friendly. I am a customer and she gives awesome customer service. ”
“ I have really enjoyed my experience with this company. Love that it's 100% green electric and all the charity work they do. ”
“ Got a great rate that does go up and down. I was upset that my rate went up one month. I called customer service, they explained the utilities rate went up as well. I was still under utilities rate and they still lowered my rate... Great customer service and account managers do thier job to keep my rate a very competitive. I also got a rebate check. They're awsome. They even donated 300 meals to families that were struggling in my area... Great job guys.. ”
“ The customer service was amazing and I love that they only sell green energy! ”
“ So far, so good. My first bill from them I saved $35. ”
“ Being on a fixed income I had to find a better price. My bills are half of what I was paying. I'm one happy customer. ”
“ Went through the list, and this one seem to be very good on returns so I selected them ”
“ John N. Was extremely helpful and a very nice to speak with. ”
“ Great rate for electricity hope to get the same rate to continue with them ”
“ I wrote May 31, 2025 with frustration regarding my bill following my introductory pricing expiration. Today, 6/2/25 I placed a call to cancel service. After reading other reviews here I was expecting the worse but the service I received was exceptional. The associate I worked with, Angel x7308, was very attentive to my concerns. He was kind, patient, understanding and informative. He explained options and proceeded as I requested with nothing short of the upmost kindness. ”
“ We had some confusion with our account and ended the relationship with APG. Even though we were no longer customers, John N. took the time to look up historical information to help us understand the issue. Best Customer Service I've experienced in a long time! ”
“ American power and gas customer care representative Stacey was so knowledgeable and helpful with my questions . she saved me so much money on my electric bill. It was a pleasure dealing with her . ”
“ My sales call was a bit fast and I did have multiple calls, but I am not sure what people are complaining about.. I have had several companies with variable rates, and they are all the same, the rate you were offered the first month and then the rate goes up to a retail rate. I called the customer service, who answered my call immediately, transferred me to a specialist who offered several different products and gave me a direct number to call in the future, if I ever needed any help, they were honest and treated me very respectfully. Other companies have outright lied to me. I love that my energy is clean, I get a small annual rebate, and anytime I find my rates are not competative, I call and it is immediately resolved. No large cancellation fees and I really like my direct agent. I will not be leaving this company anytime soon. Maybe some of these reviews are completed by aggressive sales people, who in fact emailed me this link in hopes to get me to leave American Power and Gas, but instead I felt compelled to write this comment. ”
“
John always returns calls, professional, not robot like most companies.
Good results. ”
“ My daughter and I had problems signing up. When I called I was blessed to have Jennifer B Ext 1790 answer. She was truly outstanding in every way. Very polite and courteous and thorough. She worked on our problems, kept in touch and resolved everything. Please honor her excellent service!! ”
“ John Neesham provided excellent customer support. He listened to my needs and concerns when I renewed with APG, then clearly explained my options. When I was mailed the wrong contract from APG, he called the next business day to personally respond to my email. He confirmed that my rate and term were as he had offered, though someone had mailed the wrong contract. We need more workers like John. ”
“ good ”
“ Professional, kind, helpful, courteous and I asked to save money and they helped me with that. I am committed for a year in these inflationary times. ”
“ My Dad and I had a horrible experience with American power and gas UNTIL I GOT ON THE PHONE WITH JENNIFER B EXT 1790 she was extremely professional, thorough, apologetic, and went above and beyond to resolve and corrected everything that made the experience great! They should be more than honored to have a customer service representative that cares in the way she does! Thank you for everything Jennifer B Ext 1790 ”
“ I didnt realize a contract I have with my current supplier wasnt up and they were going to charge me a cancellation fee and John said that APG would send me a reimbursement check to keep me with my new contract with APG. So, I did as he said and sent the email. We will see. I am however, concerned about what will happen after the month introductory rate expires. Im not sure if this company will be competitive prices. ”
| Example Bill |
|---|
